Colonial Volkswagen of Westborough

The sales person I spoke with was very helpful. They provided me with great service and answered all of my questions. I am very please with my new vehicle and would recommend going to colonial and speak provided me with great service and answered all of my questions. I am very please with my new vehicle and would recommend going to colonial and speaking with their sales team before buying anywhere else. More

This is the second consecutive car I have purchased from Colonial of Westborough. They do evrything well. Sales, service, financing, you name it. The salesman I had worked with in the past had left the d Colonial of Westborough. They do evrything well. Sales, service, financing, you name it. The salesman I had worked with in the past had left the dealership, but the new salesman was good too...I have no complaints and highly recommend these guys without hesitation. If you want a VW this is the place to go. More

I went in to the dealership to look at the new jetta tdi, I had purchased one for my wife in 2010. I was very happy with the sales team the staff were great. I don't like going into a dealership where the sa I had purchased one for my wife in 2010. I was very happy with the sales team the staff were great. I don't like going into a dealership where the sales men are on you the moment you step out of your car. The sales man was very patient and buying the car here was effortless, I would recommend Colonial VW in Westboro for a future Car purchase. More

I went in for a minor service issue for my 2009 Jetta and came out with a New 2011 Leased Jetta. The entire sales team were great. They all worked as a group to make the deal come together to fit my budget. came out with a New 2011 Leased Jetta. The entire sales team were great. They all worked as a group to make the deal come together to fit my budget. No pushiness,games, or hard sell tactics, just a genuine desire to get me what I wanted at a price I was comfortable with.Definately a win win situation!!! I pick up my car Monday and I am thrilled. Chris Allen Tattric was my primary sales associate and did a great job. I found out during the course of negotiating the deal that Chris was new to the dealership and I was his first sale. Congratulations Chris on a job well done. May there be many more sales in your future at Colonial Volkswagon. More

Unprofessional staff. I purchased my vehicle new from Bill, the owner, and have taken it into the service department when problems have arisen. I have been noticing my car will shake at higher speeds. Bill, the owner, and have taken it into the service department when problems have arisen. I have been noticing my car will shake at higher speeds. I have owned many cars and I know when a car does something "that doesn't quiet feel right" you need to check it out. Especially on a NEW CAR with less than 10k mi. When I took my car in to be looked at, it was as if the service department wanted nothing to do with me or the vehicle. When I drove to the dealership (I live 10mi away) the car did not shake. When Bill M. asked me if the car was shaking on the drive to the dealership, I said "no". Without hesitation, Bill told me with attitude it's probably the road and said there's nothing we can do. He left me with the feeling of "I'm an idiot" which is inexcusable. I have been in various service departments in my lifetime...Toyota, Ford, GM you name it. It seems they all get the picture your dealership is obviously missing. That is professional service & staff. I understand the car was not shaking when I drove over, but then again I live 10mi away and do not go over 40mph on my way there. Bill should've said, "We will take the car and see if we can find out a problem, if any". And if there was not a problem, ok, great! But how do you know if you do not take a look? Maybe it was a gimmick and you were just waiting for something to really break and let the warranty pay for something "larger" that would utilize VW warranty services that would be worth a xxxx. Maybe, maybe not. The major concern I have is the fact that if my wheels came off or something disastrous happened after I left the dealership and after Bill said, "there's nothing I can do?!" Who would be at greater liability? I don't give a xxxx about your dealership, but I do care about the lives of the persons in my vehicle and anyone else who could be impacted. Bill, I suggest you start examining your answer "There's nothing I can do". It would be appropriate to give yourself more credit than that as a trained service professional who has made a great career for himself and has worked for Colonial VW for over 10 years. The automotive industry deserves better and I believe you can do better. I hope you will truly read my feedback and understand where I am coming from. My finance' and I have already made the decision not to use your service and sales department anymore. I am writing this for your benefit ONLY. I hope you take my feedback seriously. Good luck in the future. Joe 205-265-0530 More

I just purchased a new 2010 Jetta. The salesperson that helped me was friendly and knowledgeable without being pushy. The price was competitive and my overall experience was excellent. I would definitely helped me was friendly and knowledgeable without being pushy. The price was competitive and my overall experience was excellent. I would definitely recommend Colonial Volkswagen. Thank you! More

I purchased my 2010 Golf TDI in June 2010 and found Liz to be very knowledgeable about the features on the TDI and pleasant to deal with. There was one car on the lot with all the features I wanted except to be very knowledgeable about the features on the TDI and pleasant to deal with. There was one car on the lot with all the features I wanted except for a moonroof and Liz made all the arrangements for getting one installed. I have since recommended friends to check out Colonial as a great dealership and Liz as the sales contact. More

WE planned on buying a 2010 VW TDI Jetta. We called the Sales Managers of 6 dealerships, and told them we would email them our specs, and ask for a price proposal. Colonial's price beat everyone by a mile Sales Managers of 6 dealerships, and told them we would email them our specs, and ask for a price proposal. Colonial's price beat everyone by a mile. We emailed to confirm the price, and Tony confirmed it. We still didn't believe it until we walked into the dealership and saw the bill of sale. Colonial was very friendly, very straightforward, and quick! We were in and out of the dealership in less than 2 hours, driving away our new car, and that included setting up the 0% financing. Bobby spent time showing my husband how the electronics and radio worked in the car, and took us to the service area, and explained how we arrange for service, etc. All very clear, and very helpful. We were treated very well. More

Chris was friendly, knowledgeable and patient with us as we bought our first VW. Made buying easy and straightforward, the way it should be. Even during the negotiation process, he was open and followed up we bought our first VW. Made buying easy and straightforward, the way it should be. Even during the negotiation process, he was open and followed up quickly via email and voicemail to respond to our counter offers. Thanks! More

I bought my '11 JSW TDI in the end of august, Miss Stevens was very helpful, listened to what I wanted and then found the exact car down to the color, for what I consider a fair price. The dealersh Stevens was very helpful, listened to what I wanted and then found the exact car down to the color, for what I consider a fair price. The dealership had enough cars on the lot so I was able to test drive a similarly featured vehicle (it was a sedan vs a wagon, but right power train / options etc) before ordering. They made no attempt to up-sell me into something they had in stock or features / models I was not interested in. The car was delivered on time as promised. Since purchase Miss Stevens has been very quick to answer all my questions regarding features and quirks, definitely giving a very personalized feel. The service department has been accommodating to my schedule, I have been in for the first 2 of 4 courtesy services both were quick and done neatly and professionally. and they throw in a car wash coupon. I have 14000 miles on the car so far, with no complaints. More