Colonial Volkswagen of Westborough

Great Service from Colonial VW of Westborough I've been a customer of Colonial VW of Westborough for roughly 5 years now and have had nothing but a great experience. I purchased my car there and g I've been a customer of Colonial VW of Westborough for roughly 5 years now and have had nothing but a great experience. I purchased my car there and get all of my factory services done there. Everyone I walk into while there welcomes me and treats me very well. They are all friendly and helpful. Thanks to Billy McGrath, Ashley Shannon, John Lacey, and all of the other service advisors/department and technicians over the years my car has been running great. Currently at 310,000 miles and going strong. They tell it how it is and don't persuade you to get repairs you don't need. If it's worthwhile to hold off and see if an issue persists they'll tell you that rather than make you spend your money unnecessarily. They are very knowledgeable and I recommend everyone I know with a Volkswagen to give Colonial VW of Westborough a shot if they are having car troubles. More

Terrible car buying experience I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn't have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn't have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn't be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn't be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn't close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership. More

Over and Above The dealer overall is amazing... very customer friendly, attentive to detail, courteous, helpful. There was no pressure and in my case, the team went The dealer overall is amazing... very customer friendly, attentive to detail, courteous, helpful. There was no pressure and in my case, the team went over and above to help me. This started with GINA who was uber-polite and accommodating. Jason Garrett is a top-notch salesPERSON ... again, no pressure, very helpful, quick to reply to questions via email or phone. And then Victoria... just perfectly helpful and professional and personable. I want to buy all my cars from them! More

What a fantastic experience! I recently bought a VW Passat from Colonial VW of Westborough and it was by far THE BEST car buying experience I ever had. From the initial interacti I recently bought a VW Passat from Colonial VW of Westborough and it was by far THE BEST car buying experience I ever had. From the initial interaction with Rebecca over the internet, I was able to come to an agreement on a vehicle. Though I live 1.5 hours away, it was a deal that no other VW dealer in my area could match. When I went to the dealership to sign the paperwork and pay for the vehicle, I met my salesman Pierre Saliba. He was great - taking the time to let me test drive the car along with showing me the many features of my car and making sure all my questions were answered. He was a true professional and followed through with everything he promised. Being from RI, Colonial VW agreed to deliver the vehicle to me at the Registry of Motor Vehicles in Woonsocket. On that day, Keith and Bill were right on time with a smile and many jokes. What could have been a trying experience at the Registry actually turned out to be a fun time. Keith was great showing me some additional features of the car as well. So, I only have great things to say about Colonial VW of Westborough and I would definitely purchase another car from them in the future. Thanks! More

Exceptional customer service!! What a great experience we had getting another VW! Stephen was excellent he was very through with all of the details for the 2017 Jetta. He made it ea What a great experience we had getting another VW! Stephen was excellent he was very through with all of the details for the 2017 Jetta. He made it easy to get the deal accomplished as a busy mom of two I don't have much free time! Thanks again Stephen! More

Great new car buying experience Jay really worked hard and went the extra mile to make sure I was able to get the car I wanted, which happens to be a very hard to find car, at a fant Jay really worked hard and went the extra mile to make sure I was able to get the car I wanted, which happens to be a very hard to find car, at a fantastic price. I can't stress enough how much time he spent making the deal work. A fantastic experience, and why I keep coming back to Colonial Volkswagen. Mike Lodowsky was also instrumental in making the deal as the salesperson whom I always seek out to buy a new car. I've been to Mike the last two times I've purchased new. Ray in finance also helped get me the best rate for my new loan. Also, can't forget Bill McGrath in service who ensured my car was well taken care of during the delivery process. A+! More

Great Experience! I initially went to Colonial VW to have my 2011 VW Jetta serviced, but decided to explore new cars first to see what all my options were. I sat down w I initially went to Colonial VW to have my 2011 VW Jetta serviced, but decided to explore new cars first to see what all my options were. I sat down with Stephen and we discussed what would benefit me most. Jay also got involved and the two were very open, honest and transparent about the entire process. At the end of the discussion, it was decided that it might be best for me to stay in my current car and explore getting a new vehicle down the road a bit. It turns out that I had more extensive and expensive repairs than I initially thought, so the next day I revisited the conversation and in a very short period of time, I was on my way to getting in a brand new 2017 Jetta. I was helped by both Stephen and Jay and they were nothing short of exceptional. They were always quick to check in with me and always available if I had questions. Great buying experience, highly recommended. More

Great Experience! With this being my first car it was very important to me that I felt comfortable and not pressured. Stephen made me feel comfortable throughout the en With this being my first car it was very important to me that I felt comfortable and not pressured. Stephen made me feel comfortable throughout the entire process and worked hard to get me through the best deal on the car I wanted. I have definitely found a dealership that prides itself on hiring great people I will be back for my next car and will continue to recommend Colonial Volkswagen and Stephen to anyone I know in the market for a new vehicle! More

Great Service Stephen was very helpful and profession showing me the specifications and details of the vehicle and every question I had. Thank you for you help! Stephen was very helpful and profession showing me the specifications and details of the vehicle and every question I had. Thank you for you help! More

Awesome customer service Stephen went above & beyond getting me into a good reliable car. He made sure it would be a car that I loved, & made sure everything was perfect befor Stephen went above & beyond getting me into a good reliable car. He made sure it would be a car that I loved, & made sure everything was perfect before letting me drive away. Dealerships are normally nightmares but Stephen made buying a car so easy & stress free! More