Colonial Volkswagen of Westborough

Horrible Experience With The GM Horrible! Stay away! We went in there to buy a 2018 Tiguan and were extremely underwhelmed by the lack of customer service. Our sales rep (Dino) was g Horrible! Stay away! We went in there to buy a 2018 Tiguan and were extremely underwhelmed by the lack of customer service. Our sales rep (Dino) was great, but when it came to dealing with Tony the GM we were not impressed and he was just rude. He never came out and introduced himself or said "hey thanks for buying a car with us", nothing...now mind you, we had just signed a purchase and sale and put down the deposit, so we were ready to move on the car. I marched into his office and just gave him the feedback that his customer service could use some improving, he did not like that and became extremely defensive saying "what do you think I'm doing here watching movies on my computer, I'm trying to work on the financing paperwork...we are number 2 for customer service!" I told him that we were certainly not experiencing number 2 customer service, and he could have just come out and said "hey thanks for buying a car with us, I'm Tony the GM", and the only reason we were still going to buy the car was because we liked our sales rep. We then left with plans to touch base with our rep and to do the final paperwork the next day. Well, this was the most incredible thing...our rep called us about 10 minutes after we left on behalf of Tony the GM and said that he did not want to do a deal with us because "We weren't the right fit" and they were not going to sell us a car and they would refund out deposit! I'm sorry I hurt your feelings Tony...a bruised ego certainly hurts...but you needed to hear the feedback. We went to another VW dealer the next day and bought a car. We are still waiting for our refund though...and funny, still waiting on a call back from Tony to address the fact we have not been refunded our deposit. I called VW corporate and they escalated the case to Regional Case manager, who then filed a formal complaint against the dealership. More

Awesome experience! I had a great experience working with Peter Esposito to purchase my car. He was extremely helpful and I couldn't be happier with my purchase! I would I had a great experience working with Peter Esposito to purchase my car. He was extremely helpful and I couldn't be happier with my purchase! I would recommend Colonial Volkswagen and working with Peter again and again! More

Great, easy experience Seth R. helped me buy a gti, I walked in Sunday eve with a price for them to match, I drove off less than 24 hrs later. Seth did a great job communica Seth R. helped me buy a gti, I walked in Sunday eve with a price for them to match, I drove off less than 24 hrs later. Seth did a great job communicating, getting the deal I wanted was very easy and pleasant with great communication throughout. More

Great dealership This was the third dealership I went to and only one I felt comfortable at, Seth was awesome, he let me test drive multiple cars and dealt with all my This was the third dealership I went to and only one I felt comfortable at, Seth was awesome, he let me test drive multiple cars and dealt with all my questions until I finally made a decision to buy my car, and he worked around work hours and kept me updated on the process and by the time I got out of work my car was ready to go, I would 100% recommend Colonial and Seth More

Purchasing my Ford Focus rs I first was unsure of buying the vehicle from a Volkswagen dealership because of it being a ford. Everyone that I dealt with at the dealership was per I first was unsure of buying the vehicle from a Volkswagen dealership because of it being a ford. Everyone that I dealt with at the dealership was personable and helpful. Even though it wasn't their normal brand vehicle, they were very knowledgeable. Thank you to Tegan, Mo, and everyone else who helped. More

A fabtastic experience I recently purchased a 2017 GTI from Colonial, and it was by far the best experience I've had buying a car. The salesman I worked with, Seth, was extr I recently purchased a 2017 GTI from Colonial, and it was by far the best experience I've had buying a car. The salesman I worked with, Seth, was extremely friendly, knowledgeable and helpful throughout the sales process, and gave me a fair deal both on the vehicle, and on my trade-in. Even better, he went above and beyond when it came to delivering the car. I live in CT, a little over an hour from the dealership. He offered to bring the car to the CT DMV near me, handle the registration for the vehicle for me, and swap for my trade-in. With drive time, waiting at the DMV, etc. Seth spent several hours just to deliver the vehicle to me, and was nothing but cheerful and helpful throughout. Colonial had the best price in the region on the vehicle, AND gave the best service I have ever experienced from any business. I would highly recommend Colonial VW to everyone without reservation. More

Amazing sales dept; enough to lure me from New York—TWICE! Had amazing sales experience with Rebecca Cunningham and Tegan Wasserman, who both worked really hard to get my business from faraway Syracuse, NY. Re Had amazing sales experience with Rebecca Cunningham and Tegan Wasserman, who both worked really hard to get my business from faraway Syracuse, NY. Rebecca worked really hard to get me the exact car that I wanted, and accommodated my finicky needs in cars. Tegan wouldn't accept defeat, and kept matching other dealerships offers, and then upping the ante, sweetening the pot. She even delivered the car herself to me all the way in Syracuse on a snowy winter day! What dedication! Outstanding. This is the second VW I've gotten from Colonial. More

The best service and sales at colonial...... I have been going for service of my 2012 GLI for years now. Bill and the service staff has always been great, honest and very helpful. I also just I have been going for service of my 2012 GLI for years now. Bill and the service staff has always been great, honest and very helpful. I also just purchases a Tiguan from Pierre Saliba He was great, very helpful, worked out an amazing deal and made sure I got exactly what I was looking for. I'll be a long time customer! Thank you Colonial. More

Awesome Sales Pierre was great to work with! It's my second car I've leased through Colonial and I highly recommend going to Colonial. Great place! Pierre was great to work with! It's my second car I've leased through Colonial and I highly recommend going to Colonial. Great place! More

Great experience! We had been considering buying a Beetle for a while. While there was no pressure along the way, we decided to buy it at Christmas time. Andrew Truell We had been considering buying a Beetle for a while. While there was no pressure along the way, we decided to buy it at Christmas time. Andrew Truell was great as well as Moe and Neil. The atmosphere was welcoming and the process went smoothly. I would recommend this dealership in contrast to other local dealerships we considered. More