Colonial Volkswagen of Medford - Service Center

Nightmarish Experience! This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to hi This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to his loyal and respectful customers. The Service Manager, Leo, gives some effort but fails miserably. One of the front desk service consultants, Tom, also tries but fails to have some customer service skills. If two of the main managers do not provide a good example for their employees, what is to be expected from this dealership? Enough said. Do yourself a favor and go to a reputable VW Dealership that will treat you with the deserved respect and professionalism. More

I am happy with how my issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved. More

Missing fluid I called Greg Cohen on Saturday afternoon when my light came on in my car about fluild being low in the engine. Greg advised me to bring my car in at I called Greg Cohen on Saturday afternoon when my light came on in my car about fluild being low in the engine. Greg advised me to bring my car in at 12n on Sunday when he would be at the dealership and would be glad to put the fluid into my car. I showed up at 12n and Greg couldn't have been more helpful. He put the fluid in my car within a matter of minutes. I couldn't have been more pleased. More

In addition to my sales experience (which was a 5+), todays experience was a 10. I met Sean. He helped me set up the bluetooth in my car, volunteered to take me personally to introduce the body shop a todays experience was a 10. I met Sean. He helped me set up the bluetooth in my car, volunteered to take me personally to introduce the body shop and was amazingly helpful and patient. I would definitely single him out as a great sales person, even though I didn't buy a car from him. He treated me as he would if I were spending money and did not hesitate. This makes this dealership amazingly special. GO HERE TO BUY A VW. AND ASK FOR SEAN More

My service consultant John Zych at Colonial VW of Medford explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received m explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received multiple updates and notices throughout the day explaining a step-by-step analysis as promised, in full detail and with a clear understanding. Everything that needed to be repaired or replaced was still covered under my warranty and was replaced without any questions, issues or concerns. Colonial VW of Medford took the short, necessary time to complete the repairs on my vehicle which exceeded my full expectations. I was able to find a parking spot every time I entered the dealerships lot. There was plenty of seating and amenities for customers and the cleanliness of the waiting area was beyond superb. I would more than likely recommend Colonial VW of Medford to my close family, friends or colleagues based upon my past experience in the Service Department particularly with John Zych and Leo Felipe. I was very pleased with the overall customer service and communication from this dealership. The Colonial VW of Medford Service Department truly went above and beyond my expectations as a customer and I can now say I wouldn't go anywhere else to service my vehicle. More

I cannot rate this place low enough. Do yourself a favor and do NOT even consider this place an option. I took my 2003 Volkswagen Golf TDI to be serviced because the check engine light came on. After a thor and do NOT even consider this place an option. I took my 2003 Volkswagen Golf TDI to be serviced because the check engine light came on. After a thorough discussion of my options, they told me that the proper fix would be $1,100. On my way home, the check engine light came back on. I took it back the next day, they "fixed" it and a few days later the light came back on. After a third visit, they told me that it was going to be another $2,800 to fix it! To make a long story short, my check engine light is STILL on, and I am out $1,100!!! I took it to a dealership because I figured they would know better than anyone how to fix it but I got SCREWED. These people DON'T know what they are doing and they should NOT be fixing cars. I cannot speak for the sales department but I would steer clear of this place! More

Had some engine work done to the car and have to say from the SA,SM and service tech they were all great. Would get phone calls with any updates and updated progress pictures. Have to say upon completion o the SA,SM and service tech they were all great. Would get phone calls with any updates and updated progress pictures. Have to say upon completion of work and delivery of car all was exellent.The feels and drives great. Thank you VW of Medford and keep up the good work. More

Unfortunately for me I was diagnosed with Parkinson’s disease this past June. Unpredictably, it will rear its ugly head when least expected. Such was the case a few Saturdays ago when, exiting my car, I disease this past June. Unpredictably, it will rear its ugly head when least expected. Such was the case a few Saturdays ago when, exiting my car, I went down liked a leaded sack of potatoes (Frozen Right Side Syndrome of PD). With my jaw and chin bleeding badly (16 stitches were eventually used) two individuals, people of superior character, came to my assistance: Adam, the great service writer, and one of the salesmen, Michael “Dino,” who went so far as to remove himself from the floor (and an opportunity to sell a car) and drive me to the ER at Mass Memorial. My sense of gratitude to these two gentlemen defies my ability to express in simple words. For years to come, I will never forget the goodness and concern shown to me that morning. Finally, I truly believe (just my little ole opinion) that car sales are based on two things, namely: the quality of the product itself—and I have never owned any other car then a VW, and I’m old--and the quality of the character assisting you. If word of mouth is of any value, please expect swarms of Sean McGinty recommendations to be knocking at your door. Truly, your dealership has two class-acts in these men, representing your dealership to the public. You are lucky to have them—I’d never let them go, ever! With gratitude, Sean McGinty More

We purchased our car from Greg, it was our best car buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surp buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surprise, when I was actually greeted by Tom when I went into the service department! He asked me some questions, noted what I had to say and said the car would be done within the hour (I was waiting). While I was in the waiting area both Greg and Tom came in, at different times, to let me know that the car would be done shortly and to see if I wanted/needed anything. What a great way to be treated, as opposed to other places where I felt that I had entered the Bermuda Triange of auto service! The car was done, as promised, Tom told me what had been done, asked again if I had any questions, shook my hand and said it had been a pleasure, Greg then took extra time to go over my bluetooth with me,again,which was most helpful. While in the dealership we have noticed that it is a very pleasant, no pressure enviroment. All the employees that we have interacted with are friendly, helpful and seem quite happy at their job. All in all, this has been a very nice change from our other car sales/service dealerships. Keep up the good work and the good music. More

The people working behind the desk in the Service Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the place always is. First off, getting an appointment is hard, you usually have to drop your car off and spend the day without a car. They do offer shuttle service to the T but with the problems the T has had with trains stuck in tunnels. No, thank you. Second, they are always SWAMPED. I brought my car in for an oil change and to have the breaks inspected (this took a whole day). I got my car back and the seat was wobbly due to the mechanic not screwing the seat back in. It was after 5pm on Friday so I couldn't go back and ask for a quick fix so I called them and left a message. I didn't hear back from them until Monday. They told me to come in any time and they would fix it. I went in today and per usual they were SWAMPED. The guy said I could leave my car but I didn't want to since this was their mistake and I'd rather not leave my car again. He was not able to accomodate me so I unfortunately stormed out of there and won't be going back. It concerns me that something as easy as an oil change and brake inspection can lead to a wobbly seat. They aren't doing their job 100% which is probably because they are so swamped. Either way, if they don't have time for me, I don't have time for their shenanigans. Nice people but shady service. I could fix the seat myself but I don't have the appropriate tools and why should I fix something that shouldn't be a problem in the first place? More