Colonial Volkswagen of Medford - Service Center

Too expensive I have visited the service center yesterday for oil change. I have asked for inspection of my breaks when I dropped off my car. After few more hours, I have visited the service center yesterday for oil change. I have asked for inspection of my breaks when I dropped off my car. After few more hours, I have received the call from a guy told me my breaks and tires have to change asap, and then I asked for prices for changing breaks and tires separately. I was shocked for the prices he gave to me, here was the details. He asked $1400 for changing both front and rear breaks and >$600 for four tires with no brands. I was very serious to think about the changing of breaks, but I told him I have changed my breaks in the past for less than $600 for each pair form different VW dealership. The guy just told me because the price of parts are more expensive than past which was not the truth. I have asked him seriously for discount and finally got 10% discount from him, however, I still thought his price was ridiculously expensive. I have called another dealership for the prices of changing both breaks, they gave me the price was more reasonable and asked $800 for changing both breaks. So I went to this dealership for changing my breaks. I totally understood that the different dealership had different prices for same service, but I didn't know the difference can be this much big (more than 50% of the average price). One more thing, this dealership also asked me to change the exhaust gasket for $160, OMG, the gasket just cost around $10, and they charge 15 times more. I wrote this review for reminding you be aware of the ridiculously high price from this dealership, I won't go to this dealership again for future any services. More

Colonial VW- 5 stars! Jason and Caduste were the best! Efficient, professional and honest. A grade A car buying experience! If you would like to buy a VW, go to Colonial VW Jason and Caduste were the best! Efficient, professional and honest. A grade A car buying experience! If you would like to buy a VW, go to Colonial VW in Medford! More

So happy with my new gti Went to several vw dealer ships and this one was by far the easiest and best deal i could find! Greg is super awsome and i would absolutely recommend Went to several vw dealer ships and this one was by far the easiest and best deal i could find! Greg is super awsome and i would absolutely recommend this dealership to anyone interested in buying a vw! More

complete letdown 1-1-15 I purchased a 2012 vw gli and I signed and purchased the car and came to pick it up and the rims had been painted and I was not informed. I bou 1-1-15 I purchased a 2012 vw gli and I signed and purchased the car and came to pick it up and the rims had been painted and I was not informed. I bought the car because I loved the way it was and the rims had been black and chrome and when I arrived they were silver. the salesman and manager informed there were scratches so they decided to paid which they did not discuss with me. they would not replace the rims. furthermore the paint started peeling off and I brought back 3 times before they finally had them painted and baked on. better but still not what I paid and wanted. then I brought the car in to have them painted and my doors had been damaged so they sent to car to be repaired. I returned to get car and noticed when I got home that the doors did not match I have metallic black and the new paint was just black and was clearly noticeable and they would not send back to have it fixed they said I would have to deal with the auto body shop. now I had brought the car in a year ago for noise in my rear end and felt a sway I was informed they could not find an issue and now I have 2 scalloped tires and a broken coil spring which I'm being told is not covered under my warranty they sold me for $2500 and a tire warranty I paid $1500 for. when I asked for help they said why don't I just trade it in since I don't like it which I feel is not ok to say. I don't feel I have asked for a lot just what I paid for. also I feel the need to state the employees I've dealt with have been pretty nice but that does not fix my car. More

Exceptional Customer Service This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I ab This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I absolutely love, back in September. Just the other day I had to come in to the VW Medford for a flat tire and Service Advisor Jodi Fantasia not only fit me in to service the car on the spot, but also organized for my 40k maintenance and oil change. She could not have been more accommodating and helpful, especially given a stressful situation. I continue to be impressed and very appreciative of the whole VW Colonial Medford team. It’s so incredibly reassuring to know I’m being taken care of with top of the line customer service. Hands down, they are the best of the best. Thanks so much, guys! More

Terrible service and attitudes Advertise no appointment necessary but turn you away. Worse is that they are rude and treat their customers like they are an inconvenience from the mo Advertise no appointment necessary but turn you away. Worse is that they are rude and treat their customers like they are an inconvenience from the moment you step in the door. Last time I ever go to this dealership for anything. More

I didn't fix my car but had a good interaction I have gone to Colonial for service since I bought my 2009 Passat there. Many repairs, most under warranty and I thought they were good and accomodat I have gone to Colonial for service since I bought my 2009 Passat there. Many repairs, most under warranty and I thought they were good and accomodating. Recently, I brought my car in for a "hesitation" issue, which was diagnosed as needing a new transmission. Too expensive to do on a 2009 car, however, Rusty treated me with real concern and provided good service in his interactions with me. More

Great dealer at VW Medford! I was really nervous about buying a new car and dealing with "pushy" dealers. Dan Goodman at VW in Medford was awesome! He was knowledgeable, funny, I was really nervous about buying a new car and dealing with "pushy" dealers. Dan Goodman at VW in Medford was awesome! He was knowledgeable, funny, and helped me find the right car for a great price! More

Nightmarish Experience! This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to hi This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to his loyal and respectful customers. The Service Manager, Leo, gives some effort but fails miserably. One of the front desk service consultants, Tom, also tries but fails to have some customer service skills. If two of the main managers do not provide a good example for their employees, what is to be expected from this dealership? Enough said. Do yourself a favor and go to a reputable VW Dealership that will treat you with the deserved respect and professionalism. More

I am happy with how my issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved. More