Colonial Volkswagen of Medford - Service Center

Service was very fast. Advisor was very professional and easy to work with. Minor mistakes were made while reassembling the car. Fortunately it was easy to fix and did not require a return trip. I didn't se easy to work with. Minor mistakes were made while reassembling the car. Fortunately it was easy to fix and did not require a return trip. I didn't see an obvious way to get a loaner vehicle when scheduling service online which is a little cumbersome. More

The folks who work at Colonial VW of Medford are truly amazing. This dealership has, by far, the best customer service of any dealership around. amazing. This dealership has, by far, the best customer service of any dealership around. More

Every employee with whom I came into contact with at the Colonial Volkswagen of Medford was extremely pleasant and eager to help. The service was efficient and the manager went out of his way to ensure I wa Colonial Volkswagen of Medford was extremely pleasant and eager to help. The service was efficient and the manager went out of his way to ensure I was satisfied with the process from start to finish. I would highly recommend this dealership to anyone in the area. More

Always right on track with service, friendly, courteous, good price nothing hidden. My go to dealer whether buying leasing or repair. This is my 4th Volkswagen car. good price nothing hidden. My go to dealer whether buying leasing or repair. This is my 4th Volkswagen car. More

I had my car serviced at this dealership on Monday. By Wednesday they had sent me 3 emails asking to rate them. So here you go lol. One email is enough. Wednesday they had sent me 3 emails asking to rate them. So here you go lol. One email is enough. More

Friendly, efficient, professional. Dropped car off the night before using the dropbox system. Rep called me in the morning to let me know my car was ready. night before using the dropbox system. Rep called me in the morning to let me know my car was ready. More

Service was nice a quick! I dropped my car off the night before and was done by 10 am the next day. Thanks to the team before and was done by 10 am the next day. Thanks to the team More

Fast and reliable service. I felt confident that my 13 year old jetta had been serviced and repaired and was safe and good to go after my appointment at Colonial VW in Medford. Would return for next servi year old jetta had been serviced and repaired and was safe and good to go after my appointment at Colonial VW in Medford. Would return for next service as instructed my the polite and friendly service representative.!!! More

This is the best dealership. I needed keys recoded and they set up the appt., and the work went smoothly with about an hour wait. They also noticed another repair item and, after asking me, promptly fixe they set up the appt., and the work went smoothly with about an hour wait. They also noticed another repair item and, after asking me, promptly fixed the problem at a very reasonable price. As for the recoding, let's just say the other VW dealership I contacted was grossly unprofessional, wanting to keep the car ALL DAY, and their charge would have been 1.5 times Colonial's. Tom was great in coordinating, and my association with the sales team, Greg Cohen in particular, has been stellar also. THANKS! More

We bought a 2020 Atlas and could not be happier with the overall experience from Sales, Finance and the Service department. We couldn't be happier! overall experience from Sales, Finance and the Service department. We couldn't be happier! More