Back

Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
821 Reviews

821 Reviews of Colonial Volkswagen of Medford - Service Center

Sort by
January 20, 2022

Rusty is amazing, as always! Got me in and out, even when I was behind my confirmed schedule. And the car wash was spotless. More

by SONYMIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 20, 2022

It was easy to make an appointment for service online and the maintenance took way less time that I expected. More

by GABYSZEMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 20, 2022

Great service rusty is awesome I enjoy going to see him he always helps me out! More

by OHDEZ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 19, 2022

It is probably more expensive than your random mechanic, but they always do the job correctly and the customer service is top notch. I've been to other VW dealers that are closer to be house but returned t More

by VRachels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Jan 19, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Jan 19, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 17, 2022

Very good experience. I brought my vehicle in for some definate items to fix and others that I was concerned about. Service tech reported back and gave me a quote for additional work and left it to me to More

by mario_mancini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Mario, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 17, 2022

Excellent customer service! Check in was very easy and everything was explained. My car was ready within the estimated time frame and been cleaned inside and out. More

by sandy_feehan
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Sandy, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 13, 2022

Fast and convenient service. Car is always clean and the service managers are always straight forward about the service items and pricing. More

by DANIELAVINCENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 13, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 12, 2022

Fast and easy to work with. The Service department is very easy to work with and did a great job communicating with me. More

by cmac56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 11, 2022

I had an appointment for a antifreeze flush, I was in and out within the hour. Received a car wash as part of the appointment as well. More

by amandarusso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Colonial Volkswagen of Medford responded

Amanda, We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 07, 2022

Rusty is wonderful guy above and beyond Enjoyable to Rusty is wonderful guy above and beyond Enjoyable to deal with Will always ask for him each visit Jessica More

by jdlove214
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty
Jan 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Jessica. We appreciate you taking the time to share your feedback and five-star rating. We're glad to hear that you found your experience with Rusty to be a positive one! Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
54
...