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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
804 Reviews

804 Reviews of Colonial Volkswagen of Medford - Service Center

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April 03, 2022

Every time I go to Colonial Volkswagen of Medford the staff is courteous and professional. I am always satisfied with the level of service they provide! Highly recommend! More

by JUSTGBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Apr 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 22, 2022

I was very happy with the work done at Colonial Volkswagen. The staff was polite, helpful, and explained the work they were doing. They also had a very nice, bright waiting room. I would highly More

by KRPEKSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 22, 2022

The team at Colonial always delivers. They are fair and never make over the top recommendations trying to get you to pay for unnecessary service. The crew is courteous and efficient. I al More

by VW Junkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that Frank and Rusty were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2022

I was in and out in no time for my service. The staff is Very efficient and helpful. More

by astridking2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Astrid, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2022

Excellent service, they are quick and friendly as well. I always come to Medford Volkswagen. More

by khanrimmal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Mar 18, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 16, 2022

Rusty communicated very well about the timeline and what service would be done. Car was very clean when returned. More

by Steve MacNeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Mar 17, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your great experience with Rusty here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2022

Excellent service and good staff. The oil change was quick and painless. Good waiting room. More

by alexwitte11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review, Alex. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2022

Rusty was very kind, service was quick, and they even washed the exterior of my car :) More

by NINA.GALASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Nina. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2022

Took very long for the parts to arrive. But they did a good job putting the parts on. More

by bTan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your feedback! While we are sorry about the delay getting the parts, it's good to hear that you were satisfied with the repair. Please don't hesitate to reach out if you need any further assistance, and we hope to see you again here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2022

Very courteous, professional, and efficient. My engine light went on, I got an appointment for the next day. I was there at 7:00 and the car was ready again by 11:00 More

by sde55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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