Colonial Volkswagen of Medford - Service Center

The location always has great friendly, timely, and helpful service. Often provides more than asked helpful service. Often provides more than asked More

Have got annual service here for the last 7 years. Great communication, easy to get a service, no trying to sell or provide a service that isn’t needed. Friendly and excellent customer service. Great communication, easy to get a service, no trying to sell or provide a service that isn’t needed. Friendly and excellent customer service. More

The people at VW in Medford are so nice. This time we were helped by Chris in service and he was super helpful and really nice. Easy to work with! Thanks! This time we were helped by Chris in service and he was super helpful and really nice. Easy to work with! Thanks! More

Excellent professional fast service Thank You for your help Answered all questions and concerns Will return for service help Answered all questions and concerns Will return for service More

Very smooth and good experience. The person at front desk was prompt and responded quickly The person at front desk was prompt and responded quickly More

Awesome experience, top to bottom. Everyone I met and dealt with was extremely professional, knowledgeable, efficient and friendly. Honestly, it was almost the polar opposite of most Everyone I met and dealt with was extremely professional, knowledgeable, efficient and friendly. Honestly, it was almost the polar opposite of most dealer experiences I've had over the years. They were great. There must be strong attention being paid to how the staff is hired, managed and treated there. More

Mitchell is really nice and super helpful. He was patient and explained the details to me, and accompanied me to my car when I picked it up. He was patient and explained the details to me, and accompanied me to my car when I picked it up. More

We switched to Colonial after a poor experience elsewhere and was so happy we did. Our service advisor Mitch was helpful and communicative. He delivered the car on time, clean and the price was better than and was so happy we did. Our service advisor Mitch was helpful and communicative. He delivered the car on time, clean and the price was better than I was expecting. I will be returning for future service needs even though this is twice the drive from the dealership closer to us. More

Chris is a great advisor. I've seen him twice for my car and he's thorough but he's not overwhelming me with information. I've seen him twice for my car and he's thorough but he's not overwhelming me with information. More

service staff was very good. they were professional and pleasant. i appreciated their looking into the issues and staying with it until it was resolved. they were professional and pleasant. i appreciated their looking into the issues and staying with it until it was resolved. More