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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
806 Reviews
Call Service Center (781) 475-5200

806 Reviews of Colonial Volkswagen of Medford - Service Center

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December 20, 2023

Their service is always quick and correct. Everyone I interact with at the dealer is friendly and knowledgeable. More

by JAMESFCOLLERAN
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal
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Dec 21, 2023 -

Colonial Volkswagen of Medford responded

Thank you, James, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 20, 2023

The service job was good. Chris M is knowledgeable and professional. I hope there would be donuts at the service waiting area. More

by epvy02180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mayer
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Dec 21, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We will see what we can do about the donuts :) We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 19, 2023

Quick turnaround … Mike S very professional And transportation provided made the situation all the more easy More

by hmcd331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike S.
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Dec 19, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 06, 2023

I am 2-year customer of the Service Department and have always had an excellent experience with the group. More

by jakissane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Swartz
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Dec 06, 2023 -

Colonial Volkswagen of Medford responded

Jaki, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 05, 2023

I have been getting my cars fixed at Colonial VW since 2009 and I have had nothing but great experiences there. More

by erinjami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 01, 2023

Service was great! Always bring my car to colonial VolksWagan. The service team is the best. More

by MJCRANE076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2023 -

Colonial Volkswagen of Medford responded

Thank you for the five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 26, 2023

Fantastic I had a wonderful experience with the service department. The service department is staffed by wonderful individuals who truly take care of the customer. More

by ERIC.DIMARE
Recommend Dealer
Yes
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Nov 27, 2023 -

Colonial Volkswagen of Medford responded

Thanks, Eric, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2023

They were so upfront and transparent about what may or may not be needed. The video was a surprise but super helpful and much appreciated. Loved the ability to communicate via text real time. More

by HNFERNSEBNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2023 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2023

Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location. More

by RWP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 24, 2023

They were professional and took good care of my car and were respectful of my concerns. More

by CAMEL_PONDYLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Colonial Volkswagen of Medford responded

Camel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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