Colonial Volkswagen of Medford - Service Center

They’re always transparent about what they are doing and what they see wrong with the car. Wouldn’t take my car to anyone else! what they see wrong with the car. Wouldn’t take my car to anyone else! More

The service process was efficient and the wait was as predicted. While prices are up, coordinating with mid week discounts helped a lot predicted. While prices are up, coordinating with mid week discounts helped a lot More

Great Service, Again! ! Colonial VW cordial professionalism makes service as comfortable as possible. Al, in particular, is an outstanding professional. He listens, a ! Colonial VW cordial professionalism makes service as comfortable as possible. Al, in particular, is an outstanding professional. He listens, asks questions, answers considerately, and follows up. Al gets the job done, well! (VW online service scheduling remains POOR.) More

My visit was quick and easy. They always take care of me and I can't see myself going anywhere else for service on my car. They always take care of me and I can't see myself going anywhere else for service on my car. More

Staff ALWAYS helpful and provide excellent service. Been dealing with Colonial service for many years. Been dealing with Colonial service for many years. More

The team was great , the process was easy and the step by step information from the mechanic was state of the art. I want to bring all my cars there. Great job step information from the mechanic was state of the art. I want to bring all my cars there. Great job More

Frank Dasilva was nice person and helpful . Just I will tell him good luck in his work. Just I will tell him good luck in his work. More

Ease of making appointment. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. More

I had a great service experience- the staff who helped me were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra wor were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra work my car did not necessarily need, all to make a buck. I'll admit, I was prepared to have a similar encounter at Colonial but I am pleased to say I did not. The only 'extra' recommended work they suggested was to repair a very obvious hole in my tire, which Frank pointed out to me but did not push me to fix at Colonial because they did not have the same tire available (I really appreciated the honesty!). My only issue (and thus 4 stars) was the cost of the service, which I found to be a bit overpriced for the work done, but dealerships always come with a price tag and I knew that would happen before I walked in. I would recommend Colonial service dept to other VW owners without hesitation. More

Great customer service, I felt listened to about my car issues, and excellent on keeping me informed. issues, and excellent on keeping me informed. More