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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
836 Reviews

836 Reviews of Colonial Volkswagen of Medford - Service Center

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April 12, 2025

Very efficient and easy to have service done here. .people are informative and knowledgeable -then uber service is also a plus. More

by sharonwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 08, 2025

Great customer experience, beautiful facility. Words seven eight none ten eleven twelve thirteen fourteen fifteen. More

by randy_palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 22, 2025

They’re always transparent about what they are doing and what they see wrong with the car. Wouldn’t take my car to anyone else! More

by JOHNSON.USMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Colonial Volkswagen of Medford responded

We are very happy to hear Frank and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2025

The service process was efficient and the wait was as predicted. While prices are up, coordinating with mid week discounts helped a lot More

by dmlynchjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2025

Great Service, Again! ! Colonial VW cordial professionalism makes service as comfortable as possible. Al, in particular, is an outstanding professional. He listens, a More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Levesque
Mar 16, 2025 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2025

My visit was quick and easy. They always take care of me and I can't see myself going anywhere else for service on my car. More

by SHANITAM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 11, 2025

Staff ALWAYS helpful and provide excellent service. Been dealing with Colonial service for many years. More

by marilynwalsh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Colonial Volkswagen of Medford responded

Thank you, Marilyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2025

The team was great , the process was easy and the step by step information from the mechanic was state of the art. I want to bring all my cars there. Great job More

by throwthecuffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2025

Frank Dasilva was nice person and helpful . Just I will tell him good luck in his work. More

by halimaettaib54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. Frank and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 04, 2025

Ease of making appointment. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Colonial Volkswagen of Medford responded

Thank you, JC, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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