Colonial Volkswagen of Medford

Overall, Good First of all, let me say that Daniel and Josh were a pleasure to deal with. I pretty much knew what I wanted with my new GTI, so it was a matter of fi First of all, let me say that Daniel and Josh were a pleasure to deal with. I pretty much knew what I wanted with my new GTI, so it was a matter of finding the car and pricing it out. They were prompt to address any concerns or questions, and made the process as pleasant as possible...Which is great, because after dealing with the finance guy for 5 minutes, I walked out of his office livid. It wasn't about securing financing or anything like that...it was his insistence that I buy the additional protection plans (that I'm sure he gets a cut of), and when I pointed out the fine print on one of the plans said something like 'dealer aftermarket parts', so in order for it to cover aftermarket items, they would have to be purchased at a dealer. To which his response was "you don't know what you're talking about. It's any aftermarket parts." So I simply said 'Well, I'm not saying that you're being dishonest, but what it says on that paper I would sign means a lot more than your word as far as the law is concerned.' He was the rudest and most unpleasant person from that moment on. No eye contact, frustrated hand gestures...don't think he said anything other than 'sign this'. I work in the service industry and I don't always get my way with clients. That doesn't mean that I become a complete xxx instantly. Other than finance, I really can't say enough good things about this dealer. This is my 3rd car from them, and everywhere from sales to service, the staff are awesome. Just put on your game face when you walk into finance. More

great! Caduste sold my daughter a car at Colonial VW in Medford his customer service was excellent the staff was very friendly and my daughter got a good dea Caduste sold my daughter a car at Colonial VW in Medford his customer service was excellent the staff was very friendly and my daughter got a good deal. More

Relaxed shopping experience Deivid gave me tons of helpful information about GTI trim levels and was kind enough to spend a couple hours talking about options. The experience ov Deivid gave me tons of helpful information about GTI trim levels and was kind enough to spend a couple hours talking about options. The experience overall was very casual and there was little pressure to get a deal on paper before finding the right car. More

George was Great George was very attentive and diligent. He made the experience painless. They helped me get the best price on a Golf through rebates and kept their pr George was very attentive and diligent. He made the experience painless. They helped me get the best price on a Golf through rebates and kept their promises. More

Exceptional Experience Steven Warren made a potencial stressful situation into an easy one. He was very friendly and knowledgeable. After understanding our needs, he made s Steven Warren made a potencial stressful situation into an easy one. He was very friendly and knowledgeable. After understanding our needs, he made sure we got a great deal on a Jetta SE. Steven never pressure us into making a decision. Thank you VW Colonial Medford and especially Steven Warren for the great experience. More

Exceptional Customer Service This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I ab This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I absolutely love, back in September. Just the other day I had to come in to the VW Medford for a flat tire and Service Advisor Jodi Fantasia not only fit me in to service the car on the spot, but also organized for my 40k maintenance and oil change. She could not have been more accommodating and helpful, especially given a stressful situation. I continue to be impressed and very appreciative of the whole VW Colonial Medford team. It’s so incredibly reassuring to know I’m being taken care of with top of the line customer service. Hands down, they are the best of the best. Thanks so much, guys! More

Excellent Experience Colonial Medford is an excellent example of a fair, efficient and very friendly dealer. I'd like to specifically thank my sales rep. Caduste Michaud f Colonial Medford is an excellent example of a fair, efficient and very friendly dealer. I'd like to specifically thank my sales rep. Caduste Michaud for all of his help. It was a pleasure to shop and find a solid deal with him. I can't speak highly enough of everyone at Colonial VW Medford. More

Great Experience I would not usually describe buying a car as an enjoyable experience but I can say that the staff at Colonial - Caduste and Jason where professional I would not usually describe buying a car as an enjoyable experience but I can say that the staff at Colonial - Caduste and Jason where professional and very helpful. My wife and I stopped in to a look and did not need to look further , they had the car we wanted at a good price. We were in our new car in 3 days. More

Treated with respect and professionalism I am a Retail manager and customer service is one of my main concerns. My wife and I don't have a lot of time, we certainly don't have time to waste w I am a Retail manager and customer service is one of my main concerns. My wife and I don't have a lot of time, we certainly don't have time to waste with people who don't recognize us as the customer and our business is important. I have dealt almost exclusively with Greg Cohen since i first came to Colonial Volkswagen ( Iwas using Britton's of Beverly until they burned down and was recommended to visit Colonial). Anytime I have any issue or question I call Greg. He is very accessible and quick to get back to me if he has to look into something. Jay Giacoppo is another individual I have had dealings with, he is very friendly and accommodating, has actually come out and talked with me on many occasions when waiting for service. I am coming from the North Shore, there is a Volkswagen dealership near me, but I am willing to take the ride to Medford because I feel the experience is first class. Also on the many occasions of bringing my vehicles in for service, I feel they have been nothing but fair and honest More

Super Helpful Caduste Michaud greeted me and took the time to help find exactly what I was looking for. A 2014 Tiguan. Great place. Easy process! Great staff! Caduste Michaud greeted me and took the time to help find exactly what I was looking for. A 2014 Tiguan. Great place. Easy process! Great staff! More