Colonial Toyota in Milford

Frank worked with us for several months to purchase the exact vehicle we wanted. He followed up as requested and worked with us on pricing, service, etc. All was done extremely efficiently. I have an exi exact vehicle we wanted. He followed up as requested and worked with us on pricing, service, etc. All was done extremely efficiently. I have an existing lease, which I relayed to Frank, is up in April of 2013 and let him know I would be back in touch to purchase through him. More

I went to Colonial Toyota Milford, CT just to check on the cars, personally I preferred Hyundai sonata hybrid but my wife preferred Toyota. Anyway, we went for a visit just to convince my wife that I was the cars, personally I preferred Hyundai sonata hybrid but my wife preferred Toyota. Anyway, we went for a visit just to convince my wife that I was right. The Toyota models, especially for Prius, was so versatile that I couldn't even know what is the difference between them. Then we went inside to ask for a professional agent and we met Frank Pratts. At first, he asked us some questions about our dream cars. Also, he explained to me with annual reports why we should pick up Toyota. He took us in an amazing tour and explained about every single details on how to use Prius and he showed us every model. The most amazing thing about him that he knew what I want even before I, myself, know about it. He is so friendly, professional and knowledgeable in his field. He gave me free advices on why should I pick any model of Toyota and explained thoroughly any ambiguous points that I wasn't aware of. That's not all, after my wife and me picked up Prius Tow model, he helped us with all the papers and he explained to me about the extended warranty and I paid gladly for 8 years or 125k miles for my new car. He even helped me with my insurance company in just a blink of an eye. All in all, thanks to Frank Pratts he made me believe in Colonial Toyota Milford that they have a wonderful agents. If I have to give Frank a rating, I would give him 5 starts for every help, advice and expertise he submitted to us. The worst part in that wonderful day is that my wife was right about Toyota and I was wrong and by the end of the day, she won and I raised the white flag. Well I'm happy for that guys. Frank, Thank you wherever you are. More

I been a loyal customer of Colonial Toyota of Milford, CT for many years. I have purchased 3 cars in which Mr. Frank Pratts has been an outstanding and great Sales person that has put extremely effort in wh for many years. I have purchased 3 cars in which Mr. Frank Pratts has been an outstanding and great Sales person that has put extremely effort in what he does. He is very good and has an incredible experience in understanding the needs of a customer. I highly recommend him to my friends and any new customers looking forward in making a purchase of a new or used car and making business at Colonial Toyota of Milford, CT. Frank I'm sincerely thankful you are a GEM!!!! :) Regards, Consuelo Ocasio More

I visited several dealerships. Colonial Toyota of Milford, CT had the best customer service. I am very please with my decision to purchase my vehicle from this dealership. Milford, CT had the best customer service. I am very please with my decision to purchase my vehicle from this dealership. More

I got in early on Friday, before the dealership opened, already knowing the car I wanted to purchase. Unfortunately, it had been sold the night before, but Frank Pratts helped me find a similar Prius III. already knowing the car I wanted to purchase. Unfortunately, it had been sold the night before, but Frank Pratts helped me find a similar Prius III. He let me take it out on a road with a lot of twists, as well as on the highway, so I could get a good idea of how it handled. We got the paperwork underway immediately upon return from the drive, and he walked me through every step of it, even giving me a much better value for my trade-in than I was expecting. I let him know what I had to put down, the term I wanted, and the payment I could afford, and he made it all happen for me. It did take hours, even going in fully prepared, but the dealership is very nice and we were able to pass the time in total comfort. Frank Pratts sold me my last car, and I will go back to him, though hopefully it will be about ten more years. More

It has been 10 years since I bought my 2003 Toyota Highlander. I have serviced this vehicle at Colonial Toyota since. I scheduled an oil change on 6/22/13. I have been toying with the idea of a ne Highlander. I have serviced this vehicle at Colonial Toyota since. I scheduled an oil change on 6/22/13. I have been toying with the idea of a new vehicle, but I was not sure what to buy. That day I saw a 2013 Toyota Prius V. On 6/23/13 my husband and I went back to test drive it and we met Frank Pratts. Yesterday (6/29/13) I brought that Prius V home with me. I was given a good trade-in for my Highlander. Frank was knowledgeable, professional, and very easy to talk with. Would I recommend Frank Pratts and Colonial Toyota? Yes, I will! I hope to be servicing my Prius V there for the next 10 years too! Thanks, Frank! I really like this Prius V just like you said I would! More

My brother and I stopped in after visiting a Mazda dealership, checking out SUVs. It didn't take long after we met Frank Pratts at Colonial Toyota to decide that the Toyota Rav4 he showed us was the p dealership, checking out SUVs. It didn't take long after we met Frank Pratts at Colonial Toyota to decide that the Toyota Rav4 he showed us was the perfect vehicle we were looking for. We needed one which my 85 year old mother could get in and out of with relative ease. I was impressed immediately with how roomy it was compared to the Mazda equivalent. Overall it was just much more impressive in every way. My brother seached through comparative online sites so we were already sold on the safety and performance reviews of the Rav4. The quality of the Rav4 made it an easy choice and the attentiveness of Frank Pratts made shopping for a new vehicle such a pleasant experience. Within approx 90 minutes, I was driving off the lot in a snazzy new Barcelona Red Rav4...with my mother tucked in comfortably in the passenger seat. I would definitely recommend this dealership and this vehicle to my friends. And most of all, I would tell them to ask for Frank. He really does make you feel like you are dealing with a friend and not a salesman. More

Our salesman, Frank Pratts, was outstanding! His sincerity, honesty and willingness to please was outstanding! He was a real pleasure to deal with and I would recommend him to anyone I know who mig sincerity, honesty and willingness to please was outstanding! He was a real pleasure to deal with and I would recommend him to anyone I know who might be interested in buying a car. More

We had returned to Colonial Toyota to pick up our car from being serviced, which was done to exceptional perfection by ROGER MALMETH and as usual we received a follow up call the next day from ROBIN HANS from being serviced, which was done to exceptional perfection by ROGER MALMETH and as usual we received a follow up call the next day from ROBIN HANSON to make sure everything was to our satisfaction. We took our daughter along with us to look around for a vehicle and we found our favorite guy DAVE FOWLIN. We just gave him a general idea of what we were looking for in a few words. He walked us over to a Toyota Matrix S and that was it!!! This man definitely has a sixth sense. He knew exactly what we wanted and we didn't have to look any further. Needless to say we were amazed that DAVE FOWLIN could get her into a vehicle that was exactly perfect for her. DAVE FOWLIN saw to it that everything got handled efficiently and while DAVE was doing paper work we had a nice visit with GLORIA POWERS. We also showed our daughter around the dealership and she was impressed with the cleanliness of the entire place, including the immaculate bathroom. Our daughter drove away in her new car that same day. We are still all amazed at DAVE FOWLIN'S uncanny ability to get someone into a vehicle and drive away that same day happy as a clam. We did have to return a few days later to complete our transaction and our daughter brought her friend with her. She gave her friend a tour of the dealership like one would show off their new home and she made sure that she introduced her friend to DAVE FOWLIN so when she is ready for a vehicle she will call upon DAVE FOWLIN also. All the people at Colonial Toyota are very cordial to the customers and they make you feel welcome and valued. That's the way to run a business, they all do put customers FIRST! Thank you DAVE FOWLIN and Colonial Toyota. Tom, Joanna & Carmel More

My husband and I have been doing business with this dealership and DAVE FOWLIN for about 10-15 years. Whatever our needs are when we go to Colonial, DAVE FOWLIN always directs us to the appropriate p dealership and DAVE FOWLIN for about 10-15 years. Whatever our needs are when we go to Colonial, DAVE FOWLIN always directs us to the appropriate person and we are always treated with the utmost respect and courtesy by all employees and our needs are met promptly. ROGER MALMETH saw to it that our service needs were taken care of immediatly I can honestly say we feel like royalty when we visit Colonial Toyota. Why would we want to go anywhere else. This visit there was also a follow up call from ROBIN HANSON who doubled checked to make sure we were satisfied with our service and to inform us of a shuttle service if needed. There is never any high pressure and we are free to ask questions and look for a vehicle, if we choose to, at our leisure. Thank you all for excellent service and attention to every detail More