Colonial Toyota in Milford

My daughter and I had an extraordinary experience at Colonial Toyota, specifically with one of your Sales Professionals, Frank Pratts. My daughter lives in Milford and had bought her Toyota Sienna ab Colonial Toyota, specifically with one of your Sales Professionals, Frank Pratts. My daughter lives in Milford and had bought her Toyota Sienna about three years ago after she had her second child. Unfortunately, she went through some bad times this year and is now divorced. She lives on a very tight budget and wanted to see if "Toyota" could negotiate a better opportunity for her in a different card. On Saturday, December 7th, she decided to go to Colonial Toyota in the hopes of finding a less expense car that she could afford for her family. NOTE: she had gone to another Toyota dealership previously and the sales representative told her she could not get out of her lease at this time. Fortunately, she met Frank Pratts, who -- not only was able to take back the Sienna and put her into a beautiful Camry, he was so sensitive and empathetic to her personal situation. He put my daughter "first" and made her feel comfortable and confident -- he made sure she could afford the Camry and didn't make her feel like a lesser person because she couldn't afford the Sienna. She was so happy -- she called me from the dealership to let me know. I, also, had a Toyota Corolla, and was thinking of trading it in, so I told her to please tell Frank that I would be stopping buy -- which I did! HISTORY: I had purchased a Toyota Corolla in 2010 from another dealership in Fairfield County -- it was a dealer's car with close to 20K+ miles on it; not in good shape, but it was a good deal and it served a purpose. I had stopped by this "dealership" recently to see if I could return the Corolla and get another car. They told me I had to stay in the Corolla another two years. I was told the car was not worth anything [not very bright -- what incentive would I have to buy another Toyota? I was very turned off to the dealership AND the Toyota brand. However, everything changed after meeting Frank Pratts. He is the consummate professional -- he listened to what I had to say and made things happen for me. I told him my budget, what I could put down -- he gave me good, solid advice. We went outside to look at the inventory, and I noticed a Nissan Rogue that I really liked (I was looking for a certified pre-owned car). We heard that the SUV might had been "sold", and Frank went into ACTION! He was like a super hero running around the dealership to confirm whether it was available or not... and good news, it was "mine" (had not been sold). He made many calls on my behalf to get me the best bank/financing agreement; he made sure the car was in perfect condition -- and I went home with a beautiful new Nissan Rogue. I would tell anyone looking for a new car to go to Colonial Toyota to request to meet Mr. Pratts. Thank you so much. ~ Happy Customer in Trumbull, CT More

Our sales associate was personable, and straight forward. Car dealers have a bad name, but when we worked with Frank, he was up front and honest and we knew right from the beginning that we were in good hand Car dealers have a bad name, but when we worked with Frank, he was up front and honest and we knew right from the beginning that we were in good hands. We would definitely be back to purchase another car when the time comes and will refer anyone who will listen. Thank you for making this a positive experience for us!!! More

We would like to thank Frank Pratts.... Super Friendly, Accommodating, very clean about the deal and very patients. Positive point act with no harrassment or greediness... Afterward sent us a Thank You Accommodating, very clean about the deal and very patients. Positive point act with no harrassment or greediness... Afterward sent us a Thank You card. Very Loving person. Thank Frank for your time and dedication. Fabbio & Clarie More

My experience with Frank Pratts at Colonial Toyota in Milford, CT, was fantastic! At no time did I feel pressured or harassed in any way. Frank really took the time to go over different pricing options w Milford, CT, was fantastic! At no time did I feel pressured or harassed in any way. Frank really took the time to go over different pricing options with me (buying vs. leasing), and in the end I was very happy with the option we came up with. He and the rest of the Colonial staff were very friendly and knowledgeable, and the whole atmosphere at Colonial was very positive. I really appreciated the quality of service from start to finish and that I didn't feel I was a nameless customer. Frank even picked me up from the train station so I could pick up my new car from the dealership. I would highly recommend Colonial Toyota and Frank Pratts to anyone interested in a Toyota. Great job! More

Frank is a friendly guy who took time to go over the features of, the car including Blueftooth. I had no idea what it was but Frank found it on my phone and showed me how to set it up. features of, the car including Blueftooth. I had no idea what it was but Frank found it on my phone and showed me how to set it up. More

Frank Prats gave me a great deal on a 2009 Camry. I had no money to give on a deposit and he made a way for me to get my camry. He was very patient with me and gave me excellent customer service even when no money to give on a deposit and he made a way for me to get my camry. He was very patient with me and gave me excellent customer service even when it took his time with other customers Thank You! Frank your friend Tom God Bless! More

My friend Janet Harlow recommended that I come to Colonial and told me she knew I would be happy with my experience. I was very impressed with Frank Pratts. He went above and beyond my expectations. Colonial and told me she knew I would be happy with my experience. I was very impressed with Frank Pratts. He went above and beyond my expectations. I came in the dealership at !:00P and by 4:00, I had chosen a car, found financing, had the car registered and was on my way. I would feel confident to send my friends or family to Colonial Toyota. More

Rich was an outstanding guy to work with. His customer service went above and beyond our expectations. He catered to our needs and especially after having twins this made an impact on me. His knowledge an service went above and beyond our expectations. He catered to our needs and especially after having twins this made an impact on me. His knowledge and positive attitude was one that made our experience so enjoyable. I will always come back to Rich. I will refer him to family and friends. More

This was our first time at Colonial Toyota. Frank Pratts made leasing our minivan so easy. He was great to work with and worked hard to meet all of our needs finding exactly what we wanted within our budge made leasing our minivan so easy. He was great to work with and worked hard to meet all of our needs finding exactly what we wanted within our budget. I would highly recommend Colonial Toyota and Frank Pratts! More

Frank Pratts made buying a new car the easiest and most hassle-free experience I have ever had in 30+ years of purchasing new cars. This is our first Toyota, a RAV4 SUV, and Colonial/ Frank made the purcha hassle-free experience I have ever had in 30+ years of purchasing new cars. This is our first Toyota, a RAV4 SUV, and Colonial/ Frank made the purchase happen in under five hours-from test drive to purchase and ultimately driving home in a brand new vehicle! We will most definitely return to Colonial Toyota and our most valued sales manager, Frank Pratts! Thank you! More