Colonial Toyota in Milford

Eric is a hands-on, hands-off great car sales man. We bought a Camry from Eric and he was great. He followed it every step of the way through the dealership itself and through the DMV. (The dealership We bought a Camry from Eric and he was great. He followed it every step of the way through the dealership itself and through the DMV. (The dealership was expeditious. The state, less-so.) When he needed to push things forward, he did that. If he needed to sit back and wait, he waited. I will buy my next car from him. More

Colonial Toyota - I should have stopped here first! My wife and I were looking for a pre owned Subaru Outback to replace her 2001 Forester. We had been visiting other dealerships and test driving Subar My wife and I were looking for a pre owned Subaru Outback to replace her 2001 Forester. We had been visiting other dealerships and test driving Subarus and Fords. Every vehicle seemed to have something broken or too high in price for what we knew we wanted to spend. Too be honest, I was done for the day because I had enough of salesmen and cars I didn't really like. My wife saw Colonial Toyota in Milford and asked me if we can just take a quick look. We pulled in and parked and a saleman named Eric was outside in front. He greeted me and I said Hi and that we just wanted to look and see before we head out of here and go home. He said Fine. He wasn't pushy at all. My wife saw a pre-owned Outback and it was funny because it was the one that she was looking for all day. It was clean and had the right mileage for a used car. I went back over to Eric and asked him about the car. He was very knowledgeable about the car and to be honest, at the end of a long day, he was very refreshing to deal with. NO PRESSURE! NO GIMMICKS! He allowed me to ask questions and was kind, courteous, patient and personable. It was late, like 5 or 6 and he stayed with us, answered all of our questions took us on a nice drive and when we went in to talk numbers he did the best he could to make everything work the way it should. Instead of going on and on. Let me tell you. I don't particularly care for dealerships. I know a ton about cars. I am glad we came here though. We made the right choice. My wife is thrilled. The car is clean and good to go and Eric took wonderful care of us. It was a very pleasant surprise. If you happen to venture into Colonial Toyota, Eric is terrific. And I am glad to say, it looked like the rest of the staff was really on the ball and kind as well. Would I go back. Absolutely. Do I recommend. Yes. If you are shopping for a new or used vehicle from a dealership. Save time and go there first. More

Never Fear car buying again Always hated the process of buying a car. Let me tell you walking into Colonial Toyota has changed that. From the first contact with Devon Delaney up Always hated the process of buying a car. Let me tell you walking into Colonial Toyota has changed that. From the first contact with Devon Delaney up to finalizing everything with Frank Pratts. I never felt pressured or pushed towards any decision. Even asking to rerun numbers over and over again. It felt like I was buying a car from a friend. I don't think i would look anywhere else when it's time for my next buy. thanks again Devon & Frank! More

Ask for Jeff My fiance and I came in looking for a preowned certified Toyota. We worked with Jeff and he provided us with absolutely fantastic service; we are both My fiance and I came in looking for a preowned certified Toyota. We worked with Jeff and he provided us with absolutely fantastic service; we are both first time car owners and he helped us for hours, explaining things from the bottom up, from valuable car insurance advice to explaining the costs of everything in a straightforward and helpful manner. Really friendly person who gave us invaluable advice we hadn't received from the 3 other nearby dealerships we went to. More

Amazing first car new car lease purchase experience! Having never owned or purchased a new car in my life, I was extremely nervous to even pull into the dealership to look at cars, but I could not have a Having never owned or purchased a new car in my life, I was extremely nervous to even pull into the dealership to look at cars, but I could not have asked for a better experience! Anthony Mao met my boyfriend and I right at the front door eager to help. I went with the only requirements being I wanted to lease a RAV4 with AWD and nothing fancy added...that's exactly what I got! Anthony found me a great deal and took us for a test drive. He patiently answered all my ridiculous and naive questions while also taking the time to get to know me. I fell in love with the car and asked to talk about pricing and monthly payments which is when we met Frank Pratts. From the start, Frank was 100% honest and transparent with us and again very patient answering all our questions. He actually talked me out of putting down a larger down payment and saved me a lot of money. He had his computer screen turned toward us the whole time so we could see exactly what amounts he was putting in to get me to my goal monthly payments. My boyfriend just leased a new Toyota Tacoma from another dealer and could not have been more disappointed to have not come to Frank and Anthony first. I walked away with a much better deal and experience than he did. Regardless, Frank offered him advice and was willing to go through his paperwork to help him out which was just above and beyond what we expected. The paperwork process was seamless and easy. I left not only with a brand new car, but also with a huge smile on my face! I look forward to working with Colonial Toyota in the future and can't thank them enough for such an incredible and easy first lease experience! More

Fun Time AT Colonial TOYOTA This was the best time I ever had buying a car. Mr. Pratts explained everything so that it was easy to understand. He did all the legwork to get me an This was the best time I ever had buying a car. Mr. Pratts explained everything so that it was easy to understand. He did all the legwork to get me and my wife out in a timely fashion. His assistant Jessica was very helpful in the entire time we were there.. Colonial is fortunate to have a man of Mr. Pratts experience to keep that business going so well.I give it an A+. Terrific job by all. PAT CARRIERO More

Pleasent experience They did not have the car with the options I needed on the lot, however they located in another state and Gaby picked it up in few days. The price was They did not have the car with the options I needed on the lot, however they located in another state and Gaby picked it up in few days. The price was reasonable. After we agreed on the price Toyota increased the factory rebate. When I came to pick up the car they passed the additional rebate to me. Gabe went over and explained all the options in the car. Over all it was a pleasant experience. More

Poor customer service Took my new vehicle for 5k miles inspection and tire rotation waited 3 hours no one came out to give me an update. Service poor Thanks for not call Took my new vehicle for 5k miles inspection and tire rotation waited 3 hours no one came out to give me an update. Service poor Thanks for not calling me back Peter Your name is not listed. More

First-time Lease and First-Time Truck Bobby Ledesma and Frank Pratts were terrific. They were accommodating, very detailed in their explanation of the leasing process, and receptive to th Bobby Ledesma and Frank Pratts were terrific. They were accommodating, very detailed in their explanation of the leasing process, and receptive to the needs and concerns of the client. I liked the one sales associate program. I had one sales person's undivided attention. This raises the confidence level of the client in the dealership and the vehicle. More

Awesome Judi was such a help and very accommodating as I had a personal issue come up! Will work with her in the future for sure!!!! Judi was such a help and very accommodating as I had a personal issue come up! Will work with her in the future for sure!!!! More