
Colonial Toyota in Milford
Milford, CT
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867 Reviews of Colonial Toyota in Milford
Worst first experience! The vibe I got from our sales person and another, is the attitude that Toyotas sell no matter what so they don't have to care about people that much. The vibe I got from our sales person and another, is the attitude that Toyotas sell no matter what so they don't have to care about people that much. I posted an inquiry for a Grand Highlander Hybrid 2 days ago and received a call from Steven Reyes, fixes an appointment for today for a test drive. Visited the place with my wife and kid, on time, and Steven arrives 15 minutes late. Doesn't ask much, just the vehicle type and trim which he bites down, goes to grab the car. Over 30 minutes and 2 inquiries later he comes with the regular smaller Highlander, and doesn't even bother to mention it. We only realized after finding the 3rd row was too narrow and smaller luggage space. When asked he says that's the only hybrid they have and it drives the same. We refused a test drive obviously as it serves no purpose. Then he goes to bring a Grand Highlander that's already sold, so we aren't allowed to test drive it. More than an hour at this place and it was a complete waste of time. Eddie from sales was trying to help us during the other guys long absence and was indeed helpful. I would recommend Eddie or anyone else for that matte other than Steven. More
Absolute most traumatic buying experience of my life. They changed the price of the car without telling me, by $1911.92. Then proceeded to ghost me for 4 days to discuss this scam. Everyone I talked to h They changed the price of the car without telling me, by $1911.92. Then proceeded to ghost me for 4 days to discuss this scam. Everyone I talked to had a different story as to what the change represented. Nobody was on the same page. Then a so-called sales manager called me, screaming and yelling over the phone like I was a child. Talking to Jeff Sussmen and Sarah Crabtree did nothing. I did get $1000 back but as far as I'm concerned they still owe me $911.92. I hate that I bought the car here. PTSD trigger everytime I get in the car or see thier fake commercials on TV. I'm 72 and disabled. I hope they sleep well at night. More
What a great experience here at this Toyota dealership! I so appreciate Jorge (Saleman) Eric (Sales Manager), and Eric (Finance) for a great deal today. With all that’s going in the world, I so appreciate I so appreciate Jorge (Saleman) Eric (Sales Manager), and Eric (Finance) for a great deal today. With all that’s going in the world, I so appreciate all your help with this 2024 vehicle. Go see the crew Jorge(Saleman) Eric(Sales Manager), and Eric(Finance) they will take care of you. Also thanks Jeff Sussman, for the timely email of encouragement to keep moving forward with Toyota. Melvin Riley Jr. More
Jorge was cool and luck was on my side when i got the car. I was nervious at first because i thought someone else was gonna buy the car but the person backed out and I was able to get it on the spot. Luc car. I was nervious at first because i thought someone else was gonna buy the car but the person backed out and I was able to get it on the spot. Luck was on my side and Jorge gave me a great deal for the car and I am happy with it!! More
A good Car salesperson possesses a professional appearance, friendly manner, and positive attitude. She has an excellent communication, interpersonal, customer service, and negotiation skills while appearance, friendly manner, and positive attitude. She has an excellent communication, interpersonal, customer service, and negotiation skills while being competitive and maintaining the client's best interests. Shy is one of them. All in all, She was great to work with, I had wonderful experience and I would highly recommend this to anyone. More
We had an amazing experience. The entire team was very helpful and Welcoming. Taylor was extremely knowledgeable, helpful and very sweet. The entire team was very helpful and Welcoming. Taylor was extremely knowledgeable, helpful and very sweet. More