Colonial Toyota in Milford

Keith is such a gem! He is kind, caring and really listens to your needs and wants. He doesn’t force you into anything and takes the time to explain options, different payment points, etc. I put off g listens to your needs and wants. He doesn’t force you into anything and takes the time to explain options, different payment points, etc. I put off getting a new car for a while just because I have always hated the car buying process but Keith changes that for me! I will never buy from anyone else and will send everyone I know to him. Thanks so much Keith!!! More

Ladies Beware of this Dealership! Attention Ladies Beware! I was looking to lease the 2020 Toyota Highlander and since I was close to Milford I went to Colonial Toyota, big mistake. I Attention Ladies Beware! I was looking to lease the 2020 Toyota Highlander and since I was close to Milford I went to Colonial Toyota, big mistake. I had spoken to one of the sales managers named Erick Franceschini and he arranged for me to work with Dale S in sales. Dale was very friendly and I connected with her because she's around my age. She wasn't very knowledgable about the car but that was the least of my worries. I had planned on trading in my car and the dealership wanted to buy out my current lease to get me into one of their cars. I test drove the Highlander and loved it so I was open to hearing what deal they would offer. We discussed prices and the sales rep was trying to convince me that they were offering the best deal....until I pulled up the ad on my phone showing what they were advertising on 2020 Toyota Highlanders. I was interested in that specific deal so Dale took the next steps to discuss leasing the car. Next thing you know she came over to me with a paper that said I would need to put down $2,678 in addition to the advertised down payment amount for the lease and also my monthly payment would be $20 higher a month than the advertised deal. I said no way and being a sales woman she wanted to know how we can close the deal. I was confused on why the car payment amount changed if that was the deal, it doesn't make sense. We agreed on a number and then the process began. Keep in mind I got there at 2pm and left after closing. I've been to other dealerships let alone Toyota dealerships in CT and they have much better customer service. I went to finance and I met Eric Schars who was awesome, I have nothing but great things to say about him and my finance experience but after that my Colonial Toyota visit started to go downhill. I asked Dale the sales rep when I can pickup the car and she said I would be taking it home tonight. I was a little confused because the car was dirty and it hadn't been serviced or cleaned before being given to me especially with the Covid pandemic and other people test driving it. I knew that the service department was closed but I assumed that they would keep the car and I would pick it up cleaned and ready in a few days, but I guess not. The car has a grey interior and I noticed right away while moving my things from one car to the other that there were a lot of dirt stains on the seats, headrests and doors. I had mentioned this to Dale and she said I can have it taken care of another day. I also made a comment to the manager Erick F about it so he would be informed as well (I went home and cleaned the car myself, I was very disappointed). I had also mentioned to my sales rep about having a remote start installed but not by Toyota and I wanted to double check that it would not be an issue with the warranty or anything and she told me no it's not a problem at all. I had a feeling that wasn't the case so I called another Toyota dealership to check with them and they informed me it would in fact VOID my warranty...i'm glad I double checked. Thank god I called this other Toyota dealership, I didn't even get the car from them and they helped me. Also the other dealership walked me through all of the cars features, answered all of my questions/concerns and set up my Toyota Entune account which was never mentioned to me at Colonial Toyota of Milford. I was also informed that I had remote start already installed and I was told how to use it. I find this funny because I had reached out to the manger Erick F and he was trying to sell me the remote start for my car that ALREADY HAS IT, wow what a car salesman! Maybe this happened because I am a woman at a dealership "easy target". Also I informed Erick that I already found out I had remote start and I send him a text with my concerns and disappointment about my experience and guess what no reply...big surprise. So my advice would be if you're interested in leasing or buying a Toyota it would be in your best interest to keep driving past Colonial Toyota of Milford and make your way to the next closest Toyota dealership that's reputable. Do not go to this Dealership. You will regret it! More

I went into colonial Toyota with not much to work with and a trade in that wasn’t worth much but Ed went above and beyond to get me into something that I would love and also be reliable. Ed spent 4.5 hour and a trade in that wasn’t worth much but Ed went above and beyond to get me into something that I would love and also be reliable. Ed spent 4.5 hours fighting to get me a good deal despite not so great credit. He fought tooth and nail for me and I can’t thank him enough. Make sure you ask for Ed if you want the best deal possible. I walked out with a beautiful 2020 Toyota Corolla! And of course I can’t forget Gaby who also went above and beyond for me and closed the deal with a great price. Awesome people! More

This was an excellent experience. Particularly, Nick Shala and Michel Lavelanet were a pleasure to work with. They were not only super helpful but also patient with us given the fact that we had our 9-m Shala and Michel Lavelanet were a pleasure to work with. They were not only super helpful but also patient with us given the fact that we had our 9-month old son with us. This was an A+ experience at Colonial. More