Colonial Subaru

Did a great job & no surprises. A neighbor of mine is on her 3rd Subaru and said Colonial is an excellent dealership. So far she is correct. The entire purchase process was easy & A neighbor of mine is on her 3rd Subaru and said Colonial is an excellent dealership. So far she is correct. The entire purchase process was easy & no surprises. Our salesman Drew, was easy to work with and no pressure. He lived up to his word. Ryan Jowdy did a great job going over our new car. He was very friendly, knowledgeable and very willing to help answer any questions. Colonial Subaru has a great sales team. More

Dealership and Christer were awesome! Great dealership. Came in for two company cars under a tight deadline of the end of the year. Came out with two Foresters and had a great experience w Great dealership. Came in for two company cars under a tight deadline of the end of the year. Came out with two Foresters and had a great experience with Christer. Friendly, accessible and extremely helpful. Got things rolling right away for us! More

Great experience! I was buying my first car, and this dealership was very helpful! I never felt pressured, and felt like I was consistently given all the information I I was buying my first car, and this dealership was very helpful! I never felt pressured, and felt like I was consistently given all the information I needed and more. I felt like Dean DeMott, the salesman, went above and beyond to ensure that I ended up in the right car for who I am as a person. If his name was on the drop down list, I would give him a 10 rating as I would definitely recommend him. Ryan Jowdy was also very helpful at ensuring I knew how to use all the features of my new car. It was an amazing buying experience, and I look forward to returning to the dealership for any future purchases. More

Great Dealer We recently purchased our first Subaru. A 2016 fully loaded Impreza which is for my wife. She wanted a all wheel drive car, but not an SUV as her las We recently purchased our first Subaru. A 2016 fully loaded Impreza which is for my wife. She wanted a all wheel drive car, but not an SUV as her last can was an Audi A4 with all wheel drive. This is a beautiful car which my wife really loves. We were recommended to go to Colonial Subaru by our very good friends as they have purchased several cars from them including a 2015 Impreza and a 2016 Forester. The sales representative from Colonial was Christer Cambriello who was also recommended to us and all I can say is he was very knowledgeable and a great person to deal with. He spent several hours with my wife and I going over the features in the car which was a great help. I highly recommend Colonial and especially Christer. Thank you Colonial for making our purchase a great buying experience. Keith Werwin More

Great experience! We bought our second Suburu from Colonial Suburu. Chris Townsend guided us through the whole process. He was easy to talk to and very knowlegeable abo We bought our second Suburu from Colonial Suburu. Chris Townsend guided us through the whole process. He was easy to talk to and very knowlegeable about the product. Everyone there was friendly- overall, we had a great experience and will definitely go back again. More

Easiest car buying experience ever Our salesman, Joe, was friendly, helpful and made the experience pleasant. We were greeted each visit with a smile by everyone who worked there and a Our salesman, Joe, was friendly, helpful and made the experience pleasant. We were greeted each visit with a smile by everyone who worked there and are very satisfied with our purchase. More

Professional , Personable & Very Friendly Jim Wright was fabulous! He treated me as if I were a member of the family. Honest & very genuine. He explained details that I wasn't even aware of Jim Wright was fabulous! He treated me as if I were a member of the family. Honest & very genuine. He explained details that I wasn't even aware of and followed up with me within a few days of leaving with my new Legacy to see if I had any questions or concerns. He went beyond extra miles to make sure I was very happy! Ryan Jowdy was also wonderful with his tutorials and availability to answer some panic phone calls the following week. A great team! More

Excellent experience I just recently got my first Subaru and I couldn't be happier. My sales guy Chris Townsend was amazing he was able to get me exactly what I wanted qui I just recently got my first Subaru and I couldn't be happier. My sales guy Chris Townsend was amazing he was able to get me exactly what I wanted quickly and he kept me in the loop every step of the way. I would highly reccomend this dealership, and Chris for anyone looking for a Subaru. More

Quite awful, disrespectful and not very knowledgeable. This is my second visit to Colonial Subaru in Danbury. Both visits I was in the market for a new car and both visits I ended up going with another man This is my second visit to Colonial Subaru in Danbury. Both visits I was in the market for a new car and both visits I ended up going with another manufacturer because of the poor experiences at Colonial. This latest time, my lease was up on my Mitsubishi Lancer AWD and wanted to test drive a Legacy as it was the first one on my list. Let me stop here actually and preface this by saying I am 26, Poduct Manager with excellent credit. I bring this up (even though I shouldn't have to) because for some reason I think the salesman knowing that would have helped my situation. Anyway, a salesman comes up to me asking what it was that I was looking for. When I mentioned a Legacy he immediately shot me down saying that car was too expensive for me, and it wasn't a young person's car. I proceeded to tell him that I've done a lot of research and its the number one car on my list. Legacy's are very affordable, it's not like they're some super high end luxury car. He continued to refuse to let me even talk about a legacy because the Impreza just made that much more sense for a person like me. He was very rude the whole time and constantly seemed like I was wasting his time. I explained to him that I'm not worried about the payment of the Legacy and to please let me see it and hopefully test drive one. He never did. I then leveled with him just to see ANYTHING, I asked about Subaru's on the Premium Packages and whatnot and of course he seemed really confused. It was like I was teaching him. I mean come on, these days salesman should really know their stuff, everything is on the internet, they really should not be outsmarted by customers! Overall, rude customer service, pushy for all the wrong reasons, judgmental and unprofessional. BTW, I drive an AWD lancer now because I had a similar experience 3 years ago with the older Legacy. Needless to say, this time I got a Ford Fusion AWD for a much better Deal. Young professionals beware! More

Great Internet Purchase I had gone through the internet to locate a dealer. Chris was the first person to respond to my email. He asked about the features I was looking for I had gone through the internet to locate a dealer. Chris was the first person to respond to my email. He asked about the features I was looking for so to provide an accurate price and encouraged me to come by the dealership to test drive the cars I was interested in. First, the dealership is great. Nice waiting area - big and clean. The service center looked brand new with a lot of activity. I even visited the parts department to see how the service was. Too bad I live too far away to take advantage of Colonial's service and facilities. Chris provided just the facts on the cars and what the price would, He was not pushy or tried to talk me into getting unneeded options. Chris was friendly and had great follow up ... he did what he said he would do to order the car and kept me informed at each milestone of the delivery process. Chris also knew a lot about the cars that I was interested in (I could not decide between a Forester or an Outback at first). He told me what he liked about each and what he did not like ....It was just like getting to a car review from a third party. One thing for sure, Chris is excited about Subaru vehicles! Thanks for making car purchase an enjoyable experience. More