Colonial Subaru

Painless Experience I brought my parents into Colonial Subaru with the intentions of just narrowing down the model my mom would be interested in purchasing. Kelly Albano I brought my parents into Colonial Subaru with the intentions of just narrowing down the model my mom would be interested in purchasing. Kelly Albano immediately made us feel at home and answered all of our questions. Before I knew it my parents had decided to move forward with purchasing a brand new Legacy. Kelly made what is normally a painful process (my mom hates car shopping) into such a pain free purchase. It's been a few months and my mom is still in love with her car, which she could never say about her last few vehicles. Thank you so much Kelly you went above and beyond for us! I fully recommend and trust Kelly for all of your car buying needs! More

Great customer service We contacted several Subaru dealers in our area, looking for the best possible price on a new 2017 Forester. We found it at Colonial Subaru. They were We contacted several Subaru dealers in our area, looking for the best possible price on a new 2017 Forester. We found it at Colonial Subaru. They were able to obtain the exact car we wanted within 48 hours. From our initial phone contact through delivery and the receipt of our NYS license plates and registration by overnight delivery, the service was excellent and the process completely painless. Everyone we dealt with was pleasant and efficient. I would definitely recommend this dealership. More

Excellent Dealership Christer Cambriello, the dealer with whom I worked, was friendly and excellent at helping me find the car that suited me best, and getting me the deal Christer Cambriello, the dealer with whom I worked, was friendly and excellent at helping me find the car that suited me best, and getting me the deal I needed to buy the Forester. He was patient as I worked through the decision-making process, and had a good sense of humor and personality that lightened up the entire process. Irwin Carranza was extremely helpful and patient and friendly as well. Their financial process is efficient and I absolutely recommend this dealership! More

Best car purchase process I've ever had I was quite on the fence about trading in my current vehicle for a new one. I hate car payments. However, I have been eyeing a Subaru as a future repl I was quite on the fence about trading in my current vehicle for a new one. I hate car payments. However, I have been eyeing a Subaru as a future replacement option. After receiving several inquiries from Pontiac dealerships about buying my car, I decided I would look into Subaru options. I had the extreme fortune to be contacted by April Zanotti from Colonial Subaru. I first dismissed the email (didn't want car payments!); however, I read and reread her email several times and it was just so down to earth and low sales pressure that I decided to call her. We talked extensively over the phone about my current vehicle value, what my numbers were, etc. and she offered to check into everything so I didn't waste my time driving up (I live about an hour away away) for something they couldn't work with. She got back to me within the hour, apologized for the delay (!!!) and confirmed that she was pretty sure they could work with what I needed. I met her the next day and she was as down to earth, low pressure, and professional as she had been on the phone. No lies, no gimmicks, no pressure. I felt like I was just talking to real person, rather than someone with an agenda who would do whatever it took to meet it. I had already decided that I'd buy the car providing we could meet the numbers we had talked about. We did, without any haggling, sales pressure, or upselling. I have never met a car salesperson with whom I have felt so comfortable. She was honest, direct, and respectful; quite honestly, she didn't seem like a car salesperson at all, which is a compliment coming from me. I HATE to be upsold or, more often, patronized when buying a car. I was ready to walk out that day with the car; unfortunately, there were some DMV issues that prevented it. I worked with Jim Meerhan, business manager, who could not have been more apologetic that he couldn't clear the registration transfer and get me out the door that day. None of the delay was their fault; it was mine for owning $5.00 in interest in past vehicle property tax interest. I cleared the tax issues on Monday and arranged to pick-up the car on Wednesday. April went out of her way to give me her contact information in case I needed anything on Tuesday (her day off). On Wednesday the DMV still hadn't cleared the transfer. April made a point of calling me first thing in the morning to let me know and checked back in later in the afternoon because it still hadn't cleared. Again, neither she nor Jim could apologize enough, although it had nothing to do with them. When I fortunately got it cleared on Wednesday and made the pick-up, it was another fantastic experience. I was badly burned years ago (when car sales were much less professional and much more deceitful), so until I actually signed the papers, I was still a bit distrusting. April was as an exceptional as prior to sale. She spent an extensive amount of time reviewing the car features with me (I know it's part of the job, but it was a much more "human" experience than I've ever had before). Everything Jim and I had talked over on Saturday was exactly the same; no surprise fees, no up selling (reviewing the extended warranty options doesn't count as upselling - there was absolutely NO pressure to buy), and super efficient paperwork review and signing. Plus both April and Jim have a real sense of humor -- something that I really appreciate, since I'm rather quirky, especially with my sense of humor and directness. I have never worked with a car dealership whose staff actually listened to me, understood that for me "no" means "no and don't ask again" and respected that, and who were so responsive and professional. I worked in sales / customer service for many years and and understand all different types of sales approaches, tactics, and falsehoods (that is not to say all salespeople are dishonest, but there are different styles). Although I didn't meet any of the other salespeople at Colonial, I truly believe that if I hadn't worked with April, I may not have purchased the car since I was so torn about taking on a car payment. And Jeff just supported my decision to buy; I was suspicious that there may be discrepancies between what April and I worked out and what the final outcome would be. No difference! Amazing...that's never happened to me before. My husband, who is easy going but who also works in customer service, was extremely impressed. I am far more difficult to work with than he is and I was blown away. There is doing a job, doing it well, and doing it above and beyond. Both April and Jeff were above and beyond. It's clear that they both truly believe in the cars they sell, the quality of Subaru, and the Subaru company itself. In addition, April couldn't say enough sincerely good things about her time working at Colonial Subaru and the company culture. That speaks volumes. Maybe I was just lucky, but I wouldn't hesitate to either recommend or purchase again (hopefully not soon!) from April and Colonial. I'm unfortunately old enough to accept that the car buying experience is usually painful, but I'm not too old to realize when it's completely different. April, Jeff...thank you SO much! It's really questionable if I would have decided to purchase with another dealership. I received several emails from other dealerships in the area once I started researching the 2017 Impreza and none of the emails / voicemail did anything to make me want to come in. Too high pressure and too impersonal. I'm sure the car will be wonderful -- I've never had any complaints about the cars I've purchased in the past, but rather with the process. This was far above and beyond anything I've ever experienced in previous purchases. And if this review sounds too good to be true, SO sorry. It really was almost too good of an experience to believe....I kept expecting something to change from start to finish. It didn't. How amazing! April made it happen; Jeff reassured me I could both trust her (which I did) AND trust the dealership. Although there are more convenient Subaru dealerships in my area, I dealt with one a few years ago, before I purchased my previous car, and the salesperson I worked with was so rude and patronizing I swore I would never go back. And at that time, I ended up purchased a car the same day, but not a Subaru, from a different dealership. That Subaru dealer would have had a sale, since I really wanted a Subaru, if not for his attitude. Here, I didn't absolutely need to buy a car and they got a purchase anyway. I'm quite frugal. That says a lot about the quality of the customer service of the Colonial staff I worked with. Clearly, I cannot say enough positive things about the purchasing experience. I sincerely recommend if you are considering a Subaru, give Colonial a try (especially April, but everyone relates to people in different ways). More

Great experience; Joe D. easy to work with This is our third car lease at Colonial Subaru and working with Joe D.. Super easy to work with and makes the process amazing and easy. This is our third car lease at Colonial Subaru and working with Joe D.. Super easy to work with and makes the process amazing and easy. More

Awesome Sales and Service Staff I bought my 17' STI at Colonial Subaru in Danbury CT. Angie Harrsch was my saleswoman and she took care of me. I come back for service and she sees th I bought my 17' STI at Colonial Subaru in Danbury CT. Angie Harrsch was my saleswoman and she took care of me. I come back for service and she sees that they service department takes care of me. The process of purchasing the car was smooth and easy! I would totally recommend coming here to purchase your new Subaru!! More

Very impressed with Ron. Just bought an almost new 2016 Forester from Colonial Subaru. I worked with Ron Schneider who showed an extraordinary amount of patience during many Just bought an almost new 2016 Forester from Colonial Subaru. I worked with Ron Schneider who showed an extraordinary amount of patience during many changes in my order. He was calm, kind and informative and I consistently got the impression his goal was to sell the right car, for me. He clearly did not have an agenda and I could not say that about other sales staff I have worked with. Highly reccomended because of Ron. More

April was awesome! We bought a used car for my daughter and April our salesperson was FANTASTIC! She was very professional, friendly, and knowledgeable, and she helped u We bought a used car for my daughter and April our salesperson was FANTASTIC! She was very professional, friendly, and knowledgeable, and she helped us find a great car at a great price. There was no high pressure sales pitch or games regarding pricing like at most other dealerships. April went above and beyond to accommodate us before, during, and even after the sale. A great experience overall! More

Friendly, competent people, great customer service The dealership itself was clean and attractive. We were greeted as soon as we walked in. Everyone was good-humored, I got the car I wanted, not the ca The dealership itself was clean and attractive. We were greeted as soon as we walked in. Everyone was good-humored, I got the car I wanted, not the car someone wanted to sell to me. Angie connected my bluetooth, patiently answered all our questions and helped me get everything done that needed to be done (inspection, insurance, etc.). Erwin quickly fixed a mistake on my paperwork. Overall, a very pleasant experience. I felt like a valued customer. More

Great experience April was a real pleasure to deal with! She understood our needs and budget and did not try to push us into anything other than what we had explaine April was a real pleasure to deal with! She understood our needs and budget and did not try to push us into anything other than what we had explained. She went the extra mile to work with us even on her day off to ensure we found the right car and had it ready for us to check out. She and Jim made the process very painless and effortless. Thank you. More