Colonial Nissan of Medford

Notified of an airbag light on at 3:40 in the afternoon, a voicemail which I didn’t get until AFTER picked the car up at 4:15, this needed to have been told to the customer in the morning. It is mandatory t a voicemail which I didn’t get until AFTER picked the car up at 4:15, this needed to have been told to the customer in the morning. It is mandatory to let the customer know timely of a safety issue, I would have left the car another day to have it assessed which would have been 1) safer and 2) would have also saved me several hundred $$ in diagnostic fees. Whether it is a busy day or not, it was dissapointing to have this kind of service after many years of having my car serviced here. Additionally, it was asked by Joanne if I wanted my oil change performed when I dropped it off and I said that it would be great if that was posssible, but that I understood given that I was an unexpected add on to the schedule that it might not be possible. Was unpleasantly surprised to have WRITTEN on the bottom of the paperwork on car pickup that the “customer declined routine service” which was completely a falsehood. Again, very disappointing. I understand that it may have been a busy day, but that is no excuse for poor communication and poor service. More

Repair was handled well, but I was disappointed not to receive a loaner vehicle during repairs. receive a loaner vehicle during repairs. More

True professionals with excellent customer service. I brought my Mom’s car there for service and they took great care to make sure all her needs were taken care of. I brought my Mom’s car there for service and they took great care to make sure all her needs were taken care of. More

Great service, got an oil change multi point inspection and tire rotation, staff was friendly and courteous. Took me on time and didn’t wait long. and tire rotation, staff was friendly and courteous. Took me on time and didn’t wait long. More

Met with the service desk person, I forgot his name, he was very helpful and cooperative during the visit. was very helpful and cooperative during the visit. More

Always get great service with Joanne who takes care of everything with extreme knowledge, compassion, and empathy. Also get great support from Joe, Andy & Gerson who are always there to help everything with extreme knowledge, compassion, and empathy. Also get great support from Joe, Andy & Gerson who are always there to help More

They treated me with professionalism, honesty, and respect, making the entire car-buying experience smooth, easy, and enjoyable. respect, making the entire car-buying experience smooth, easy, and enjoyable. More

Did a good job not a long wait for the service Appreciate the work thanks Appreciate the work thanks More

Everyone was very helpful during my visit. They were also accommodating with getting me a car to get to work while my car got serviced. They were also accommodating with getting me a car to get to work while my car got serviced. More

That’s a very good place, they’re so kind and the service was be done quickly. The attendant Jessica is so kind, friendly and helpful. I’m totally recommending!!! was be done quickly. The attendant Jessica is so kind, friendly and helpful. I’m totally recommending!!! More