Colonial Nissan of Medford

This is my second visit to the service center since purchasing my car several months ago. Derrick is a class act! Super respectful, great interactions and clear communication. I cannot say enough go purchasing my car several months ago. Derrick is a class act! Super respectful, great interactions and clear communication. I cannot say enough good things about the sales department AND the service department. This dealership truly treats you like family and I go out of my way and make the 45 minute drive to use Colonial Nissan service department because it is frankly unmatched. I highly recommend everyone at Colonial Nissan. More

I have always had my Altima serviced at Colonial Nissan. They make it easy to have the work done there as they provide drop off and pick up at my house when I take in my car. And most important, they kee They make it easy to have the work done there as they provide drop off and pick up at my house when I take in my car. And most important, they keep my 2012 Altima reliably running. More

I had a great experience at this dealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made sure I found finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made sure I found the right car for my needs. The entire process was smooth and efficient. I highly recommend them if you’re looking for an stress-free car buying experience! More

The staff were amazing, and the service appointment was much faster than anticipated. Thanks for such a great experience. much faster than anticipated. Thanks for such a great experience. More

Through two cars and >10 years, service department has never failed me in terms repair work quality and timeliness. never failed me in terms repair work quality and timeliness. More

I bought my vehicle from another dealer online thinking it was perfect and the check engine light came on almost immediately. It was easy to schedule an appointment. They had it diagnosed almost immediatel it was perfect and the check engine light came on almost immediately. It was easy to schedule an appointment. They had it diagnosed almost immediately once the parts were in the repair was done and I picked up my vehicle without a hitch I'm very thankful for Colonial Nissan of Medford and will be returning for service in the future More

I had a wheelie great experience trading in my lease for a new Rogue at Colonial Nissan of Medford! Hervin Barrientos helped me out and he was incredibly personable, easy to talk to, and made the transition a new Rogue at Colonial Nissan of Medford! Hervin Barrientos helped me out and he was incredibly personable, easy to talk to, and made the transition absolutely seamless. For the first time ever, I actually enjoyed the dealership process—he steered me in the exact right direction and even the lease paperwork was completely painless. I will definitely be requesting Hervin Barrientos for all my future trade-ins. If you want a car experience that goes from 0 to 60 on the happiness scale, go see him! More

Notified of an airbag light on at 3:40 in the afternoon, a voicemail which I didn’t get until AFTER picked the car up at 4:15, this needed to have been told to the customer in the morning. It is mandatory t a voicemail which I didn’t get until AFTER picked the car up at 4:15, this needed to have been told to the customer in the morning. It is mandatory to let the customer know timely of a safety issue, I would have left the car another day to have it assessed which would have been 1) safer and 2) would have also saved me several hundred $$ in diagnostic fees. Whether it is a busy day or not, it was dissapointing to have this kind of service after many years of having my car serviced here. Additionally, it was asked by Joanne if I wanted my oil change performed when I dropped it off and I said that it would be great if that was posssible, but that I understood given that I was an unexpected add on to the schedule that it might not be possible. Was unpleasantly surprised to have WRITTEN on the bottom of the paperwork on car pickup that the “customer declined routine service” which was completely a falsehood. Again, very disappointing. I understand that it may have been a busy day, but that is no excuse for poor communication and poor service. More

Repair was handled well, but I was disappointed not to receive a loaner vehicle during repairs. receive a loaner vehicle during repairs. More

True professionals with excellent customer service. I brought my Mom’s car there for service and they took great care to make sure all her needs were taken care of. I brought my Mom’s car there for service and they took great care to make sure all her needs were taken care of. More