Colonial Honda of Dartmouth

Second time buying a car at Colonial Honda of Dartmouth after buying a 2017 Honda Civic LX back in 2019, which I had a great experience during my purchase with Melvin Garcia. During my time with the Civic, after buying a 2017 Honda Civic LX back in 2019, which I had a great experience during my purchase with Melvin Garcia. During my time with the Civic, the vehicle had been very reliable and I used the Honda service department frequently for maintenance, which there are great service advisors and a great service manager. This time, I was reached out by Courtney Demello from the BDC department regarding an offer to trade in my Civic for a newer vehicle, which she immediately responded to my request for an appointment to meet with a sales person. Once I arrived at the dealership I was met by Andrew Vinagre, who gave me an exceptional sales experience during the purchase of my brand new 2023 Honda HR-V Sport. Upon testing the demo unit out, I found that I was drawn to the larger SUV coming from three years of having a Honda Civic as a daily driver. Andrew was able to get a dealer swap for me with another dealership for a great color (red) and trim coming in soon (there were some issues with delivery from the factory to the dealership which Colonial was performing the swap that delayed their original delivery date, but this issue had nothing to do with Colonial by any means, though I had mentioned that they should be more realistic when providing delivery dates in the future to reflect on the current supply chain/chip shortage we are facing). Manny, the finance director, was able to give me a much lower interest rate than I had when I financed the Civic (he also financed the Civic back in 2019) and a payment similar to what I had paid for the Civic (it is slightly higher due to the obviously higher price of the vehicle, and included trade-in and additional down payment). Upon signing the paperwork for the vehicle, there were a couple of minor issues that they were able to address right away, such as the amount of the down payment, as well as the delivery issues. Once airing these concerns Miguel Garcia, one of the sales managers, was able to address these concerns right away, which made me even more of a satisfied customer with Colonial Honda. Lastly, upon delivery of the car, I was able to return to order some additional parts, which I had an exceptional experience with the parts department during the ordering process, and given that it is in the basement of the dealership under the service department, it is open to the public at any time to request additional parts and accessories for the vehicle. I ended my general sales experience with the HR-V at the service department with the inspection sticker, which was performed in a relatively quick time, given the amount of cars that go through the garage daily for various other services. Some things Colonial Honda should improve on based on how I have seen family/friends have similar sales experiences at other dealerships is to be more flexible when it comes to the hidden costs and gotchas that come with the purchase of the car, and give the option to add/remove certain add-ons that are not needed along with the extended warranty such as key insurance, paint protection, etc. I had added these as this is a brand new vehicle, but not every vehicle or person will need these options. Overall, Colonial Honda is a dealership full of staff that will take great care of you during your sales experience and is willing to address any concerns that you have during the sales process should they arise. I plan on purchasing any additional Honda vehicles when the time comes there, as well as use their service and parts department in the future like I had with the Civic. I recommend this dealership to anyone in the Southcoast area looking for a Honda! More

Extremely helpful! Worked hard to help me find a car that was in my price range. Worked hard to help me find a car that was in my price range. More

The salesman I worked with, Jay Lopes, was extremely helpful and friendly. He gave me a wonderful first experience with this dealership. helpful and friendly. He gave me a wonderful first experience with this dealership. More

Joe was wonderful to work with. Out of all my car buying experiences this one was by far the best. Out of all my car buying experiences this one was by far the best. More

This dealership is completely at the top of their game Quick service in and out That’s how you do business I would recommend this dealership to all friends in business associates Keep u game Quick service in and out That’s how you do business I would recommend this dealership to all friends in business associates Keep up the good work More

Excellent customer service! Very helpful! Very knowledgeable when it came to my questions and concerns! Very helpful! Very knowledgeable when it came to my questions and concerns! More

Alex has helped me with leasing 2 vehicles at Honda . He is so helpful and you can tell that he has your best interest at heart. Great customer service !! He is so helpful and you can tell that he has your best interest at heart. Great customer service !! More

Jay went above and beyond. I highly recommend to family and friends in a heartbeat!! I highly recommend to family and friends in a heartbeat!! More

Andrew was very nice and kind all the time. Very good services. Keep doing that you will get a gold star. Thank you again Andrew. Good job Very good services. Keep doing that you will get a gold star. Thank you again Andrew. Good job More

Andrew was great and helped me with everything you could imagine. He made it a very comfortable experience imagine. He made it a very comfortable experience More