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Colonial Ford - Service Center

Plymouth, MA

4.6
1,208 Reviews

1,208 Reviews of Colonial Ford - Service Center

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January 30, 2025

Fit me in quickly for an urgent oil change and got me out in time for work! More

by Jillasousa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Professional and efficient that is it. Only issue is with advertised specials they need clarify commercial truck vs auto or regular truck More

by Fanselmo101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2025

everything was great. thanks...loved the pictures that were sent. I will be back after another 5000.00 miles More

by EDIE.GARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

Great communication and evaluation of the problem. Had the vehicle tied up for a minimum amount of time. More

by keith71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

Good experience no issues. Easy in and out job completed and no problems at all. More

by jbirdrc51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

They were able to diagnose and fix our problem in a timely manner, while keeping us updated on their progress. More

by NMCCRYSTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

I had difficulty learning status of work. Took three calls. First two I was promised a call back and did not get one. Workmanship was just fun in the end. Treated nicely in person. More

by edward.gates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t have a name
January 21, 2025

Very pissed off to find 3 chips on my drivers door. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. More

by tsttruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Want to express our sincere thanks for the exceptional service provided by your team in the recent repairs. Your attention to detail and timely completion of the task were truly commendable.Your expertise More

by GONZY006
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

I was sent 4 reminders of appointment to replace recalled door latches Not sure how many were replaced , no information on customer copy of receipt. Was told mechanic did not have enough to finish the repla More

by Patrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bowens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Colonial Ford of Plymouth responded

Patrice - If you recall the Service Advisor Explained FORD MOTOR COMPANIES RECALL POLICY where the vehicle must be inspected and logged into the recall system for parts to be shipped to the dealership and recall to be verified by FORD RECALL DIVISION . That is what your visit entailed with your 2014 Ford Model Year - and the parts ship from Ford to complete the recall to the Dealership -requiring the second visit to which the parts and repair will be on the customer copy of the repair order . Please call Ford Recall Division at 1-866-436-7332 and kindly let them know you are unhappy with the Ford Recall Process and provide them with alternative solutions . For any Service or Sales Related Questions please feel free to call me directly as we strive for excellence at every opportunity and welcome feedback . Ron Almeida General Manager 774-773-3536

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