Colonial Ford - Service Center

Long time customer for a reason I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over that time. I continue to go back for service. I always feel like the service writer listens closely to my concerns, the techs are proficient at making repairs correctly the first time, and I trust them. It’s important as a customer to feel as though I’m being treated fairly, which is another important reason I continue to go back to Colonial. My most recent trip into the service department involved a number of issues. Tires, Brakes, Altenator, A/C Compressor, Wheel Hub/Bearing, and a door panel recall. The work was all done quickly considering it was New Years weekend, and I was only without my car for a couple days. Firm believer that the dealer is the best place to bring my vehicle. The mechanics are factory trained/certified, and they only use OEM parts to get the job done. Thank you Kevin Gill and Colonial Ford for continuing to make my service experience top notch. Oh and the new facility they built is state of the art, very comfortable waiting area, with coffee and refreshments. Felt like a nice hotel lobby. More

Nothing but absolute professionalism, expertise, and ease! Rick Jamieson, Joe Murphy and their team of service members gave me complete ease of mind when it came to fixing my car. They explained the entire pro Rick Jamieson, Joe Murphy and their team of service members gave me complete ease of mind when it came to fixing my car. They explained the entire process to me and gave me confidence they could get the job done. I also got my car back in a VERY timely/quick manner while they kept me up to date on everything they were doing to my car and clueing me into what was going on. I am astounded by this customer service and WILL be going again along with recommending them to everyone I know. Both Ford & non-Ford owners, Thank you! More

Excellent Service Every Time Always great service every time I go in. Bought my car new from them, and all my service was done with friendly, quick service!! Not one complaint fro Always great service every time I go in. Bought my car new from them, and all my service was done with friendly, quick service!! Not one complaint from me. I would recommend these guys to anyone who need any kind of service done. More

Best Professional Service Around! Treats us like Family Life is filled with stress, but it is a wonderful thing to bring your car in for service at Colonial Ford. Thank you! Anthony makes you feel like you Life is filled with stress, but it is a wonderful thing to bring your car in for service at Colonial Ford. Thank you! Anthony makes you feel like you are part of the family. He takes care of you and takes the time to explain what is going on with your vehicle. Plus, he went above and beyond to save me several hundred dollars! Now that's what I call "Top Notch Service". I will not go anywhere else. I will continue to be a customer for life... 20 years and counting... More

Great customer service The other day my 2015 ford explorer was making a funny sound. So I took it to colonial ford where Anthony Cristiani told me not to worry and they wil The other day my 2015 ford explorer was making a funny sound. So I took it to colonial ford where Anthony Cristiani told me not to worry and they will take a look at it. Being a worry wart like I usually am, I told him I was worried that I was gonna go over my miles for my warranty. He told me not to worry and to leave my car and we will take a look at it the next day. I then asked how am I gonna get to work ? He said no worries and got me a rental at no expense. He then told me to take a quick ride with Russ the mechanic , as soon as we drove a half a mile Russ right away knew what it was, it was a problem with the right wheel barring. Next day I received a call from Anthony telling me it was all set and it was all covered under my warranty. I was in and out and my truck was as good as knew thanks to the people at colonial ford. More

Joe Murphy is @#%$ing AWESOME! Does DealerRater let me say that?! Anyways it's true. Bought my new Ford elsewhere only because they had exactly what I was looking for but when it ca Does DealerRater let me say that?! Anyways it's true. Bought my new Ford elsewhere only because they had exactly what I was looking for but when it came to service it was like pulling teeth to get an appointment. I came to Joe with hat in hand, he got me right in and out in no time and was even less than I expected. Joe has serviced my vehicles in the past and I'm glad he's good with servicing this one too. Thanks man! More

Awesome people I recently got a certificate for a detail on my truck. The young man Kevin took all of my phone calls very professionally. I'm still sorry I bugged hi I recently got a certificate for a detail on my truck. The young man Kevin took all of my phone calls very professionally. I'm still sorry I bugged him so much. They we're longer than expected on my mess of a vehicle and Kevin stayed after they closed to make sure I was happy. The truck looks amazing!!!! I'm still not ready to get rid of it but when I am Colonial Ford will be my first stop! More

Awesome place to buy a car. Second vehicle I have purchased here. I thought my first experience was great. But my second experience was even greater. I only went to the dealershi Second vehicle I have purchased here. I thought my first experience was great. But my second experience was even greater. I only went to the dealership for an oil change and tire rotation. Never even thought about a new vehicle. And left with an awesome brand new 2016 Fiesta ST. They really pulled out the red carpet for me. Went above and beyond my greatest expectations. I will never shop anywhere else. More

Exemplary service I went to Colonial Ford for service with a strange issue on my 2016 Ford Explorer XLT that was purchased from another dealership nearby. I had brought I went to Colonial Ford for service with a strange issue on my 2016 Ford Explorer XLT that was purchased from another dealership nearby. I had brought the vehicle to multiple dealerships in hope of having a satisfactory resolution to my issue to no avail, none of the service departments were helpful. This ended when I met Joe Murphy at Colonial Ford. He was incredibly welcoming, polite, communicative, and caring. As a younger person my typical experience at a dealership is less than satisfactory, but the service team at Colonial went above and beyond to assure me that my issue was being looked into and documented thoroughly and properly. I will never go to another Ford dealership for service again. Top notch service! While there, my partner and I stopped into the Sales department to explore her interest in a 2017 Ford Escape that she had located online prior to us arriving. When we walked in we were politely greeted by John Collas, John conducted a thorough needs assessment, quickly found us the vehicle we were interested in, and went over every feature of the vehicle efficiently and accurately in a way that kept us engaged, and provided an excellent sales experience overall. Although we weren't able to purchase the Escape that day, I will certainly be returning to purchase future Ford vehicles from John and will be sure to refer my friends, family, and clients to John for his outstanding service. I couldn't thank Colonial Ford enough for the service they provided. The experience I had at my original dealer had me considering other brands after a few generations of family loyalty to Ford, but I'm here to stay. I can't stress enough how important and appreciated the professionalism of the team at Colonial was to me today, as a younger man I'm often treated very poorly in a dealership environment if not ignored altogether. There was none of that at Colonial. Look forward to your new store. Thank you, again. More