Colonial Ford of Plymouth

Two service jobs - same great service! We recently purchased a used vehicle from Colonial Ford. My first experience with the service center and Anthony was when I brought this vehicle in fo We recently purchased a used vehicle from Colonial Ford. My first experience with the service center and Anthony was when I brought this vehicle in for an inspection sticker. I am a big fan of quality customer service and will sing the praises of any business that provides such. Hence, I can't say enough about my great experience with Anthony and Colonial Ford. I didn't have an appointment and showed up towards the end of the day. I wasn't expecting anyone to be thrilled with me. To my surprise, I was acknowledged as soon as I entered the service area, greeted with a smile and "Hi. How can I help you?" They took my vehicle right away and told me to feel free to make myself comfortable in the waiting area. I don't think I even warmed the seat in the waiting area before they came in and told me I was all set! Love it! Today, we had to drop off our other vehicle. The window wouldn't close on the truck as of last night. We dropped it off before the dealership opened, no appointment again. I brought my husband to work and drove back to the dealership to plead my case and see if they could fit us in. I had to be at work shortly, so didn't have much time to accomplish this in. When I walked through the door, Anthony gave me the same happy greeting. (I don't think a lot of companies realize just how important that initial greeting is to a customer.) He patiently listened to my dilemma and told me he was pretty sure he could fit us in. I gave him a contact number, thanked him and went on my way. (I was actually early for work.) He phoned me a few hours later to let me know what was wrong, what cost we would be looking at, and to get our consent before they did any work. We gave them the green light and our vehicle was all set before the end of the day. Peter was the technician that worked on the truck. When my husband tested the window, his exact words were "It's as smooth as silk. Nice!" Great job guys! You've made a repeat customer out of us! More

First Time Buyer Colonial Ford was the first dealership I visited when I decided to buy a new car. I test drove a few Ford Fiestas and then took a break from looking a Colonial Ford was the first dealership I visited when I decided to buy a new car. I test drove a few Ford Fiestas and then took a break from looking at Fords and visited several other dealerships test driving other brands. However, when I decided on the Fiesta I returned to Colonial Ford because they were by far the easiest dealership to work with that I had visited. Art was very helpful in choosing the perfect fit for what I needed. He made sure to check into all possible rebates that I qualified for and worked with me so I knew the whole process. I explained the price point I could afford and was given that price without any hassle. The sales management and financing teams were easy to talk to and worked to give me an even better monthly payment than what I had hoped for even with extra GAP insurance included. After purchasing my Fiesta, Art set up all of my Bluetooth connections and explained how to operate them. I would highly recommend visiting Colonial Ford and asking for Art if you are looking to buy a new or pre-owned car, especially if you are feeling rundown from visiting other dealerships. More

Excellent Customer Service We recently found a vehicle on Colonial Ford's website and wanted to check it out in person. Truth be told, we were apprehensive about dealing with a We recently found a vehicle on Colonial Ford's website and wanted to check it out in person. Truth be told, we were apprehensive about dealing with a sales person due to previous encounters at other dealerships. How refreshing it was to have a sales person (Art) who actually took the time to listen to what we wanted (really). He was helpful, courteous, and knowledgeable. Although the vehicle was exactly what we were looking for at a very fair price, it was Art's customer service that sealed the deal! If you're in the market for a vehicle, we highly recommend you check out Colonial Ford and see Art for superior customer service. To top it off, the great service didn't stop there. Frank Feeney assisted us with the paperwork. He delivered top-notch customer service as well. We never felt rushed, just genuinely appreciated. I love my new car, but am thrilled with the customer service I received. Thank you Art, Frank and Colonial Ford for getting right! More

Great service! I was extremely pleased with the recent body work done on my Hyundai Elantra at Colonial Ford. Mark Johnston and the staff couldn't have been nicer! T I was extremely pleased with the recent body work done on my Hyundai Elantra at Colonial Ford. Mark Johnston and the staff couldn't have been nicer! The work was done much faster than even I had expected. Mark called me periodically to apprise me of how the work was coming along. When I picked up the car, it looked perfect - like brand new! Mark and his crew are terrific people to deal with. I would definitely go back if I ever need work done on my vehicle. More

Great Service Straight forward honest service. I take my truck in every 5K and they help me plan for future maintenance and help me stay on track with the schedule Straight forward honest service. I take my truck in every 5K and they help me plan for future maintenance and help me stay on track with the scheduled items. This way I take care of small problems before they become big expensive problems. They are knowledgeable and perform quality work. I always pick it up cleaned and running properly and I always leave feeling confident my vehicle is ready to keep rolling through the next 5K. More

I will never buy a car anywhere else!! Buying a car from Colonial and Jake was a wonderful experience. I will never buy a car anywhere else :) great price for an amazing car! Buying a car from Colonial and Jake was a wonderful experience. I will never buy a car anywhere else :) great price for an amazing car! More

Life long customer Colonial was amazing! I got the car of my dreams for lower than ANYWHERE I could find, my payments are exactly where I want them and the staff went ab Colonial was amazing! I got the car of my dreams for lower than ANYWHERE I could find, my payments are exactly where I want them and the staff went above and beyond to help me get the best deal possible. I don't know how this dealership can price so low but I'm happy they do! They allowed me to take the car home over night and get it checked by my mechanic before placing my down payment. I recommended them to a friend who also needed a new car and she bought from them the next day with the same fabulous experience. They even let her wait a week until her insurance check came in from her previously totaled car to make her down payment. NO DRAMA amazing experience!!! More

Above and Beyond Service Colonial Ford's service department always goes above and beyond for us. Great experience, customer service and always a price that seems to beat the Colonial Ford's service department always goes above and beyond for us. Great experience, customer service and always a price that seems to beat the competition. We have serviced cars there for 8 years and have never been disappointed. More

Great Experience John was very helpful and an all around nice guy. I would recommend anyone to buy a vehicle new or used from him! He was very good at finding the vehi John was very helpful and an all around nice guy. I would recommend anyone to buy a vehicle new or used from him! He was very good at finding the vehicle for me. More

Colonia Ford ( John Collas ) My husband and i purchased a ford edge from John Collas a few weeks ago. He was excellent alon with the management staff. I would recommend Colonial My husband and i purchased a ford edge from John Collas a few weeks ago. He was excellent alon with the management staff. I would recommend Colonial ford to anyone ( acutally i already have ) Lisa & Russ Mazzilli More