Colonial Ford of Plymouth

I Found the Car of My Dreams at Colonial Ford! I found the car of my dreams at Colonial Ford! Sales Manager Dell Roderick introduced me to Sales Rep John Collas - Dell had apparently observed I found the car of my dreams at Colonial Ford! Sales Manager Dell Roderick introduced me to Sales Rep John Collas - Dell had apparently observed who would be the right fit for me as a salesperson - John and I seemed to understand each other from the start. After taking the time to speak with me about where I was coming from and where I wanted to go with regard to the car I had been driving and the one I wanted to drive, John showed me every car that I wanted to look at to help me narrow down the field to exactly the car I envisioned as my next ride. He highlighted features as we test drove a couple of cars, and he let me take my time to sort the options out, while ensuring that every question I had was answered completely. Thereafter, he and the Colonial Ford team could not do enough for me to ensure that all was in order for my purchase. Finance Manager Shane Conroy worked with me to obtain the best financing and to answer all of my questions to be sure that everything financial was crystal clear to me and Service Manager Joe Murphy took great care of the car for the items that needed attention before delivery to me. I really could not be happier with my new car thanks to the "A Team" at Colonial Ford, Plymouth, MA. More

Great car buying experience with salesman Jake Eldredge! A little over a month ago I was in the market to buy a Ford Explorer. I was lucky enough to be greeted by Salesman Jake Eldridge the moment I walked t A little over a month ago I was in the market to buy a Ford Explorer. I was lucky enough to be greeted by Salesman Jake Eldridge the moment I walked through the door. From the moment we sat down he genuinely had my best interest in mind, he searched for vehicles and crunched numbers to try to get me the car that I wanted in my price range. I ended up buying a 2012 Ford Explorer, my only complaint about the car were the worn/wrinkled look of the leather on the front seats. At the mention of that Jake went above and beyond to see if they could be replaced at no extra cost to me. I was able to take the car home to enjoy until the seats could be done a few weeks later. Over that time Jake called numerous times to update me on the status of the leather being sent over and when exactly it would be done. The leather was later replaced (within 3 weeks of purchase like promised!) and the seats look brand new! I can not rave enough about salesperson Jake Eldredge. If you are lucky enough to see Jake sitting at his desk when you walk through the door (right to the left!) he's your go to guy. I am not one to ever take the time to write a review, but I could not say enough about how enjoyable and easy Jake made my car buying process, he was not pushy at all and really paid attention to what I wanted and did not try to sell me on something else as many other car salespeople do. More

Friendly Staff and great service I went into colonial ford to look at a ford explorer that I saw online, however when i arrived it had already been sold. I dealt with Art Guertin who I went into colonial ford to look at a ford explorer that I saw online, however when i arrived it had already been sold. I dealt with Art Guertin who greated me warmly at the door and offered to show me a few other vehicles they had on the lot. I ended up buying a 2011 GMC Arcadia; Art was very informative with the vehicles i looked at, i feel in love with this car. We worked out the numbers and I drove the car home that evening. Dell Roderick was also helpful in financing for me, he worked very hard. they gave me a good deal on my trade in as well. I am very pleased with my car, it's the perfect fit for me. I would recommend them highly! Thanks again Colonial Ford and especially to Art and Dell - also Shane Conroy was awesome. thanks again guys i will send folks your way!! More

Pleasant experience This was my first experience with Colonial Ford. I have been very pleased so far. Everyone was pleasant and helpful. My salesman was great. I wou This was my first experience with Colonial Ford. I have been very pleased so far. Everyone was pleasant and helpful. My salesman was great. I would recommend this dealership. More

Great Service always We bought a Ford Focus Hatchback two years ago (our 4th car at Colonial Ford), while I walked out of there very happy then, unfortunately four months We bought a Ford Focus Hatchback two years ago (our 4th car at Colonial Ford), while I walked out of there very happy then, unfortunately four months after my experienced with the car was not a pleasant one.... We just traded the car yesterday. If it wasn't for the all the guys at the Service Department, we would probably not buy a Ford again (we bought a Fusion again at Colonial Ford, #5). We probably dealt with everyone at the Service Department after 8 or 9 times going back, so thank you to all of you John, Joe, Mike, Jason, etc. The customer service is excellent and we are just grateful for your patience, empathy and willingness to find a solution for us. I wish I could say the same about Ford Corporate... More

3 times a charm I recently traded in my Ford Focus hatchback for a sedan. I have dealt with almost all departments and have been very happy with their custom I recently traded in my Ford Focus hatchback for a sedan. I have dealt with almost all departments and have been very happy with their customer service they provide working hard to accommodate the customer. Joe and all in the service department, Mark in the autobody shop, Domenic in sales on my first two cars, John in sales on my third car, once again, worked hard along with Dell, Sales Mgr. and Shane, finance mgr all worked to accommodate me to be a happy customer. You all genuinely care.:) More

beware bought a 2009 flex,,nothing but issues, told it was a pre own certified ford, found out not in system as such, told I had a 30 day warranty, I had b bought a 2009 flex,,nothing but issues, told it was a pre own certified ford, found out not in system as such, told I had a 30 day warranty, I had brakes issues, tie rod issues and rear differential issues all within 36 days of purchase, dell is rude, intimidating and a bully, this dealership did not stand behind this car at all, when dell told me " you drove it off the lot fine", I knew something was up, i had a lemon, and colonial ford wanted to wash their hands of it and me, i couldn't believe they just slapped a sticker on it and sent me on my way, had it checked out with jannell ford in hanover, and found out the lemon has had extensive body work as well, when i called and asked to talk to person in charge cuz i had a complaint,,i had to go thru 5 people and still didn't get the proper person, i called back and asked to talk to the owner i got sean McCarthy the general mgr, so he said, i am out $1200 for repairs made in 36 days after purchase, they may seem like they care about the customer, but really don't, don't go there, your life is more important, go to jannell ford in hanover,,, More

Exceptional service! I was extremely pleased with the "no pressure" attitude from Art Guerin. We have bought another vehicle from Colonial Ford and have been extremely pl I was extremely pleased with the "no pressure" attitude from Art Guerin. We have bought another vehicle from Colonial Ford and have been extremely pleased with its performance. I had researched the car I wanted online so when I told him about it and what I was looking for Art said yes the car was still available. I made an appointment to see it and he had it clean and ready when I got there. Art and I took a took a test drive, came to a mutual agreement on the price and started the paperwork! Quick and easy! It is always a true pleasure to deal with Art and Shane. More