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Colonial Ford of Plymouth

Plymouth, MA

4.7
3,011 Reviews

11 Pilgrim Hill Rd

Plymouth, MA

02360

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3,011 Reviews of Colonial Ford of Plymouth

February 08, 2024

Lousy communication. If there is a problem, talk to me, I'm in the waiting area. Don't send me a text video of an issue after I left and then not respond to my reply. More

by GDELANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bowens
Feb 08, 2024 -

Colonial Ford of Plymouth responded

Mr. Delaney I agree 100% , we fell short of a world class guest experience and I would like the opportunity to learn and implement a process to prevent this in the future - would you please call me at 774-773-3536 Ron Almeida General Manager The Text was showing what was repaired at no charge to you if you recall the conversation Josh had with you while you were here .

February 08, 2024

Anthony is amazing and the team that worked on my truck. I have always have the best experience dealing with Anthony ! More

by SGKENNEALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gomes, Anthony Cristiani, Mike Medeiros
February 08, 2024

I called right when they opened and they said come right over. I had no appointment and was treated wonderfully. A great experience! More

by LISA@NANTUCKETREALESTATE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey, Josh Bowens
February 08, 2024

I was very happy to be finished with my service in a timely manner much better than the last time and Anthony was great More

by WAM.011254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
February 08, 2024

Had a great experience the service was fast and Daniel dealt directly with my third party warranty company the process was as smooth as possible More

by wrdavis1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
February 08, 2024

You guys are doing a little better, only one mistake this time unlike previous visits where several mistakes were made. Such as installing new air filter on top of mouse nest, installing parking light bulb o More

by Kjbellefeuille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson, Bruce Kelly, Danielle Barnett, Jhaki Wholey, Anthony Cristiani, Josh Bowens
February 07, 2024

All employees were very nice and helpful! Wonderful experience all around! Thanks for your help More

by caseymarieex3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson, Bruce Kelly, Danielle Barnett, Jhaki Wholey, Anthony Cristiani, Josh Bowens
February 07, 2024

Everyone was so professional and polite. Mike did an awesome job! The office put batteries in my key fob and checked to make sure they worked properly. More

by LCHERRY1359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Medeiros
February 07, 2024

the parts department is great love the employees they are amazing. Anthony was great. he did his best to help me. But you service people did some nice work but i wanted a sticker ye More

by BCADORETTE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Andruk, Phil Gomes, Greg Russell, Anthony Cristiani
February 06, 2024

I usually give this center a 5. The last time I was there I was disappointed with the fee to plug into the OBD2 port. I asked about a gas gauge issue and was $200 for them just scan More

by CANZ
Recommend Dealer
Yes
Employees Worked With
Fabio Marini
Feb 06, 2024 -

Colonial Ford of Plymouth responded

I truly care and want to make sure we win you back and continue to exceed the level of service our guests expect . Please call me when you are free at 774-773-3536 - I want to look into this further there would have to be more diagnostic time involved to diagnose the gas gauge issue - such as checking all the wiring to and from , the float breaking away from the metal arm ,the resistor faulty or malfunctioning along with several other items that take more than just plugging into a scan tool a complete diagnosis can take several hours . Thanks Ron Almeida General Manager

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