Colonial Ford of Plymouth

I don’t have time to write reviews. I don’t like to be negative, but they deserve a bad review. Colonial Ford’s service department contacted us and asked us if they could do our warr I don’t like to be negative, but they deserve a bad review. Colonial Ford’s service department contacted us and asked us if they could do our warranty work. 2020 Ford Explorer St rear view camera and cat converter recalls. They said they have the parts and it’s all done in one day. Day 1 Dropped off car as requested, 830am. They said they would call us around 4. No call. Called back several times, 530 we got them on phone. Service advisor gone, tek gone, car not done, we will call in am. Day 2 No call am. After we called them several times they report to us the following; Car entered work bay at 130, not 830. The cat converter was not started, we think we have parts for it. Cat converter is a visual inspection, Ford says it’s a replacement. Blue screen part is in. Yet at 10 am on day 2 they hadn’t started the car early. Reason for that is tek is due in around 930. We went in and picked up the car. The free work they did to stop the squeaky window not done. Bottom line Colonial Ford Service Dept is 2nd rate and not worth Ford having as a dealer, imo. When they call you 6 times to bring in the car in and do them a favor to fill their service dept, it’s all about them. In this case, they got what they wanted, our car and about $2500 in billing to Ford. In this case we got the run around and witnessed a bunch of people who couldn’t find a common sentence amongst themselves to tell us what’s going on. Poor service, no communication and no respect for the customer. Goodbye Colonial, Hello Jannell Ford. More

I went in to inquire about a car listed on the website. Joe Olivera was the Sales person I worked with and he was excellent. He was very friendly, easy to talk to and thorough in explaining the details o Joe Olivera was the Sales person I worked with and he was excellent. He was very friendly, easy to talk to and thorough in explaining the details of the car and also the buying process. Greg handled the financing and he was very patient and friendly. Once the car was purchased, Joe helped me to link my phone and was patient as I asked him to explain again some of the options to me. I was very much at ease and happy with the experience of buying a car from Colonial Ford. More

Joe Oliveria and Brendan were absolutely wonderful. I knew what I wanted walking in the door and there was no way these guys weren’t making it happen. It was so smooth and nice and at no point did I fe I knew what I wanted walking in the door and there was no way these guys weren’t making it happen. It was so smooth and nice and at no point did I feel I wasn’t leaving with a nice deal. Thank yall oh so much. More

I went in to look at a Chevy Silverado that was listed online, which I ended up buying. Joe Olivera was extremely helpful and patient. I went to several other local dealers and was unimpressed. The servic online, which I ended up buying. Joe Olivera was extremely helpful and patient. I went to several other local dealers and was unimpressed. The service Joe provided is exactly what I want when buying a new vehicle. Helpful support, answering questions and no ugly sales tactics. More

Excellent new vehicle purchase experience with Joe. Premium service at every step of the way. Premium service at every step of the way. More

We went in today to look at a truck and we left the same day with it. We were there with our 2 year old and they made the buying process so quick and easy! day with it. We were there with our 2 year old and they made the buying process so quick and easy! More

We had a great experience working with Joe. He made us feel welcome, while helping us buy a used F-150. He made us feel welcome, while helping us buy a used F-150. More

I had been looking for a replacement for my aging pickup. I travel extensively for my job so time is an issue for me. I found a vehicle that met all my expectations on Facebook. I contacted the dealership an I travel extensively for my job so time is an issue for me. I found a vehicle that met all my expectations on Facebook. I contacted the dealership and was put in touch with Joe Oliveira. Scheduled a visit and saw the vehicle. I liked it but was unable to test drive due to a clutch replacement recall.i had to leave for work once again and in a period of over 2 weeks he kept in contact with me. I finally returned and he made an appointment at a moments notice. I came in test drove the vehicle and if I could make the deal I wanted I would take it. Joe made sure that my wishes were considered and worked diligently for me even when I refused the first two offers. He finally worked it to numbers I could accept. Awesome to work with Joe..He made sure everything was taken care of..love my Bronco Badlands. More

A pleasure to work with for the many vehicles in my landscape company fleet. Will definitely be doing business with them again in the future! landscape company fleet. Will definitely be doing business with them again in the future! More

Staff was great from start to finish. Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! More