Colonial Ford of Plymouth

Where do I start. Well I made an appt. To test drive a vehicle available in used car inventory. Upon my arrival the car was upfront waiting for me. I have this thing w Well I made an appt. To test drive a vehicle available in used car inventory. Upon my arrival the car was upfront waiting for me. I have this thing with windshields being clean so I squirted the wash and when I turned on wipers they didn't work. I'm glad I didn't leave the lot yet because I couldn't really see were I was going. I went inside and reported it to the Manager who was very helpful. I honestly should've left at thar point. The salesman said "let me see if we have a similar vehicle within our inventory." I agreed to wait and see what was available. Yes there was one similar make and model so I decided to go for the test drive. It drove nicely, but it didn't have alot of room being a different model. We sat down with the salesman to go over my trade in and what I was available to put down. Long story short the numbers seemed okay and I was approved for the loan with a pay off on my trade which was around $2800. My Son was getting out of school so his Dad took my vehicle to pick him up & return. While he was gone I went into go over the paperwork and sign agreement. He was very straightforward with the information about purchasing an extended warranty. I agreed with him and he had them apply the Resistall Protective Coating while we waited for things to get tied up. My Son and his Father returned so I began to empty my belongings from my trade. Due to the fact that time was working against us, an appt. Was made for me to bring my car back for a sticker and the second key to be made.I drove the car home and I didn't go anywhere over the few days until it was time for my appt. There were a few concerns I had after checking the car over before heading to the dealership for my appt. I expressed these concerns to the salesman and his response threw me off. I didn't know what to say in response other than to tell him how my trade qualified KBB valued $4,000 more than I was given. It was in good condition with new tires and battery being a 2013 with low mileage for owning the SUV for 7 years keeping up with maintenance. I shrugged off the cranky comment and the manner in which he presented himself learning about the few issues. You would think these concerns and repairs were coming out of his pocket. I really liked him when we came to the agreement. With that being said I started to see his mannerisms change. I was at a complete loss of words at this point! I'm disabled with significant health issues. He suggested I walk across the street to the bank for cashiers check and the CVS for a cold drink. They had coffee,water and pastries which was impressive. I'm not completely dissatisfied with the treatment I received overall, but if you're miserable with your job working with general public and you are continuing to make it a point of doing the review there is now a fine line! I had great interactions with the rest of the staff & my 1st impression of the salesman and his attitude and borderline harassing me to do the review. So for those reasons I wouldn't recommend anyone I care about go there and I will most likely get my vehicle serviced at a closer Ford dealership! I have quite an attitude as well If I'm dissatisfied and this guy should really retire or work for a company not having to deal with customer service!!! More

Can't thank them enough great people excellent experience. I would recommend them to everyone experience. I would recommend them to everyone More

The service representative was absolutely first rate. She was very riendly and efficient. One of the very best. She was very riendly and efficient. One of the very best. More

Excellent communication, including additional optional services presented without pressure, courteously. All procedures were properly explained. services presented without pressure, courteously. All procedures were properly explained. More

I recently had occasion to have service work done at Colonial Ford. The service writer was named Brianna, and she proved to be most helpful and through. I’d go back there if I could be assured that she Colonial Ford. The service writer was named Brianna, and she proved to be most helpful and through. I’d go back there if I could be assured that she was coordinating mr service More

Taken on time. Work completed as scheduled. Friendly and helpful staff. Clean and comfortable facility to wait in. I consider Colonial Ford my service place to comp Work completed as scheduled. Friendly and helpful staff. Clean and comfortable facility to wait in. I consider Colonial Ford my service place to complete work on my car. More

I was taken right away and escorted to a beautiful sitting area with free coffee and snacks. I barely waited and my car was ready. sitting area with free coffee and snacks. I barely waited and my car was ready. More

I am a long time Ford driver. Recently, I went to colonial ford in Plymouth for the first time to purchase a new car. I will never use another dealership or salesman again, Vito w Recently, I went to colonial ford in Plymouth for the first time to purchase a new car. I will never use another dealership or salesman again, Vito was very helpful and professional. I am not usually one to write reviews but had to commend this location as well as Vito for the great hospitality and assistance. Be sure to ask for Vito! More

Arrived at service, greeted by Zach who was extremely polite and friendly. He walked me in to see Anthony who took care of all my needs. polite and friendly. He walked me in to see Anthony who took care of all my needs. More

Very professional courteous and helpful service technician. Was more than willing to make sure my truck was working right. technician. Was more than willing to make sure my truck was working right. More