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Colonial Ford of Marlboro
Marlboro, MA
1,276 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,276 reviews
February 26, 2021
Our Ford Flex needed some minor repair work, the whole process from scheduling an appointment, to having the work performed, was a pleasurable experience. Everyone at this dealership seem to be friendly, process from scheduling an appointment, to having the work performed, was a pleasurable experience. Everyone at this dealership seem to be friendly, knowledgeable, and very accomodating. More
by Lenny
Verified CustomerEmployees Worked With
Phil Kallenberg
February 26, 2021
My experience was excellent from beginning to end. Silvio was a class act and made buying a new vehicle easy and non stressful, thank you was a class act and made buying a new vehicle easy and non stressful, thank you More
by newbould1273
February 26, 2021
I was greeted in a friendly manner and my oil change and tire rotation was expedited in a very professional degree. My service advisor was extremely cordial and professional. tire rotation was expedited in a very professional degree. My service advisor was extremely cordial and professional. More
by curthof
Employees Worked With
February 20, 2021
It was an absolute pleasure to work with Bob Pemberton. The time he spent working to find the EXACT truck I was looking for is unmatched by any other salesperson I have ever worked with. There's a lot to s The time he spent working to find the EXACT truck I was looking for is unmatched by any other salesperson I have ever worked with. There's a lot to say about a salesperson who is there to help someone BUY a truck rather than trying to SELL a truck. I highly recommend Bob to anyone shopping for a vehicle at Colonial Ford of Marlborough. I am convinced you'll get what you're looking for without the sales pressure you may receive from other sales people and/or other dealerships. More
by Karl H
Employees Worked With
Robert Pemberton
February 18, 2021
Friendly, accommodating, helped working with me with my budget. Made sure I understood everything taking place. Explained the process with financing department. My car was ready budget. Made sure I understood everything taking place. Explained the process with financing department. My car was ready More
by RRLONG2
Employees Worked With
Other Employees :
Finance department gentleman, Robert Pemberton
February 15, 2021
I had an emergency situation with a car full of vacation gear. The engine light was on and the car wouldn't travel faster than 10mph. Mark Babineau, and Rob Chandler attended to this situation despite never gear. The engine light was on and the car wouldn't travel faster than 10mph. Mark Babineau, and Rob Chandler attended to this situation despite never seeing me before. The Edge I had was an older model and they brought the part in, installed it, and had me safely on my way within hours. I couldn't have asked for any better care. Furthermore, while I waited, I took a look in the showroom as I've been wanting a hybrid for a decade, and salesman, Steve Hughes, was accommodating and low-key, which is just what I needed at the moment. Headed back to see Steve and get the new vehicle. More
by dr.holmes
February 13, 2021
it was an easy process and bob pemberton did a great job. there were a couple of mechanical issues with the car that they fixed quickly and without a fee. there were a couple of mechanical issues with the car that they fixed quickly and without a fee. More
by dmavery
February 12, 2021
Overall solid experience. Sales took care of me and understood my desire to minimize time and get the deal done. I think it went welk understood my desire to minimize time and get the deal done. I think it went welk More
by danielgetts
February 12, 2021
I have to return today for the 3rd time this week to get a windshield washer hose replaced. Not happy. It's like my time is worth nothing. I shouldn't have to sit in the waiting room for a total of 6 hours a windshield washer hose replaced. Not happy. It's like my time is worth nothing. I shouldn't have to sit in the waiting room for a total of 6 hours for a simple repair. More
by billoc
Employees Worked With
February 11, 2021
Overall it was a good experience buying a used commercial vehicle here. Communication could have been better. The length of time it took to finalize the transaction was slow. vehicle here. Communication could have been better. The length of time it took to finalize the transaction was slow. More
by JCreek
