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Colonial Ford of Marlboro
Marlboro, MA
1,313 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,313 reviews
September 10, 2021
I was not happy with customer service experience while my truck was in for service. My truck was at dealership for 10 weeks and I only received calls to update me if I called them first or went to the dealer truck was in for service. My truck was at dealership for 10 weeks and I only received calls to update me if I called them first or went to the dealership to ask. When I finally picked it up, then truck’s exterior was quite dirty as it had been sitting in a bay for 2 months. There was also a new small dent on rear panel. After several weeks of hearing nothing, I called Ford customer service to see if they could help expedite the process. Worked was performed well, but customer service aspect was poor. More
by DAGIORGI
Verified CustomerEmployees Worked With
Service department members
September 09, 2021
Not really happy with your dealership brought my car in for inspection sticker got a crack in my windshield and there are a couple other issues with my car overall not really too happy for inspection sticker got a crack in my windshield and there are a couple other issues with my car overall not really too happy More
by ejbjobemail
Employees Worked With
Mike Noe
September 01, 2021
Jennifer and Bob in the service department went above and beyond to take care of my 2012 Ford. car was taken care of in a timely manner with all work completed as requested. Plus, they arranged for a ride to beyond to take care of my 2012 Ford. car was taken care of in a timely manner with all work completed as requested. Plus, they arranged for a ride to showroom when I wasn’t able to get back. 2 thumbs up! More
by ALEISMAN
Employees Worked With
Service- Jennifer and Bob
September 01, 2021
Quick service and I cannot say kind enough words for the service girls kindness and dedication to providing outstanding service! 5stars!!! Definitely would recommend to all! service girls kindness and dedication to providing outstanding service! 5stars!!! Definitely would recommend to all! More
by vbelding
Employees Worked With
Service secretary dunno her name
August 31, 2021
The service was handled well and the work was done as planned and in a reasonable amount of time. This location is very convenient for my family planned and in a reasonable amount of time. This location is very convenient for my family More
by AllenDBJ
Employees Worked With
Don't have any names
August 31, 2021
quick and easy! my truck was in and out in less than 24 hours. the women i spoke with in the office was very kind and nice. hours. the women i spoke with in the office was very kind and nice. More
by Pchartier
Employees Worked With
August 19, 2021
Stephen is a great salesman. There was no pressure from Stephen to buy the vehicle. His communication was extremely timely. Brandon in finance was also great. Thank you both for a great experience! Great Stephen to buy the vehicle. His communication was extremely timely. Brandon in finance was also great. Thank you both for a great experience! Great Team! More
by sherrymb38
August 18, 2021
Very nice dealership to conduct business at all times. Staff and all employees were very courteous in all aspects of the transaction. From start to finish Staff and all employees were very courteous in all aspects of the transaction. From start to finish More
by paulgking
Employees Worked With
August 14, 2021
Rob and team in the Services Department were fantastic as usual! On this instance I noticed my check engine light was on…called the center and Rob asked me to bring it in and within 2 hours I was good to go. usual! On this instance I noticed my check engine light was on…called the center and Rob asked me to bring it in and within 2 hours I was good to go. More
by RAJ.SATHYARAJ
Employees Worked With
Rob Chandler and team
