Colonial Ford of Marlboro

The Best Car Buying Experience! The two biggest car buying concerns for me were price and process. I was determined not to over-pay for the vehicle. I did my homework and researched The two biggest car buying concerns for me were price and process. I was determined not to over-pay for the vehicle. I did my homework and researched prices on the internet, Edmunds, and Consumer Reports. I also thoroughly researched the value of my trade-in, a 2016 Ford Explorer XLT. I had been to 4 dealerships prior to going to Colonial Ford on Maple Street in Marlborough. I had what I thought was a good deal lined up at another Ford Dealership and I didn’t think that Colonial could match their price. I was wrong! Colonial sold me the new car for less and they gave me the most money for my trade-in vehicle! I was pleasantly surprised and glad that I stopped there. The process was absolutely seamless. I drove away in the newly registered and insured 2020 Platinum Ford Explorer on the same day that we made the deal. The dealership took care of everything, including getting me new plates. Mark Babineau was great to deal with. He answered all of my questions and helped speed the sales process through the “red tape.” The salesman was great too. He went over the vehicle with me and demonstrated the key features. The Platinum Explorer is loaded with technology features and he explained all of those to me. He connected my cell phone to the vehicle and set up the Android App. He also set up Ford Link for me. The guys who work at this dealership are not your “typical” car salesmen. They are professionals and they don’t the traditional sales tactics “what can we go do get you to buy the car today…I have to check with the manager, etc…” They weren’t pushy at all. They contacted me after the sale to make sure that everything was ok and to see how I liked the vehicle. – That’s commendable because they already made the sale and there was nothing in it for them to follow up with me. That was such a nice touch – to see if I had any questions or problems with the new car. You cannot go wrong with this dealership! Brian More

Best service department Ever!!! A service crew that goes beyond the initial problems solved to be sure nothing is overlooked. After the problem was solved, the serviceman stayed wit A service crew that goes beyond the initial problems solved to be sure nothing is overlooked. After the problem was solved, the serviceman stayed with us longer and went out with us on another test drive to get assure us & gave us some interesting information on the workings of the car. More

Awesome oil change Shea was very helpful with helping me get my oil change done. Todd did a great job. Was very fast and efficient!!!! Will be back again Shea was very helpful with helping me get my oil change done. Todd did a great job. Was very fast and efficient!!!! Will be back again More

Excellent service I would definitely buy another vehicle from this car dealership and I would tell anybody I know this looking for a car to go to Colonial Ford I thoug I would definitely buy another vehicle from this car dealership and I would tell anybody I know this looking for a car to go to Colonial Ford I thought the service to be fantastic friendly knowledgeable just excellent all-around thank you all.Gary and Marcia Bussolari More

Not good Not a good experience at all,would not recommend this dealership to anyone. Emails were not replied to,phone calls were not returned, they were suppos Not a good experience at all,would not recommend this dealership to anyone. Emails were not replied to,phone calls were not returned, they were suppose to repair ding in door and they sent me the paint after weeks of trying to get in touch with them More