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Colonial Ford of Marlboro
Marlboro, MA
1,270 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,270 reviews
August 01, 2020
Buying a used car was an absolute nightmare Where do I even start? I signed the purchase agreement for a used car more than two weeks ago and here's a short list of various ways they managed to Where do I even start? I signed the purchase agreement for a used car more than two weeks ago and here's a short list of various ways they managed to screw up the paperwork: -Put the wrong name on the purchase agreement -Forgot to send the funds request form to my bank, and didn't realize until I called my bank a week later -Sent a second funds request form for a different car along with the correct one after they realized they'd forgotten -Forgot that I made a down payment at the dealership and asked the full price from my bank -Failed to obtain temp plates/registration for the vehicle -Didn't realize they didn't have the title for the car until the day they finally tried to deliver it On top of that, when they finally delivered the vehicle a week later than promised, I saw that it somehow had 1,500 more miles on it than when I purchased it, not including the delivery distance. And at every step of the way, it was incredibly difficult just to contact anybody from the dealership; they almost never responded to any messages or voicemails, and I often had to call repeatedly at different times before anyone picked up. There was also a clear lack of communication between the personnel, as each new representative I talked to seemed to be under the completely wrong impression of what had happened - for example, at one point someone told me I "owed some money" when not only had my bank sent the funds, they owed me for the down payment they forgot about; at another point someone told me that it was my bank's fault for forgetting to send the funds, when it was the dealership that forgot to request it; and the first time I talked to the manager a week after purchase, he sounded angry with me for not being patient until I told him everything that had happened. Also, for what it's worth, I was told later that I was a low-priority customer since I financed through my bank and not the dealership, as an excuse for why they didn't catch the mistakes in the paperwork. I made it very clear that I absolutely needed the car last week, and they promised repeatedly they would deliver it to me by then (since they wouldn't let me drive it off the lot). All of their failures made my life an absolute nightmare for several days. It's at the point where, now that I finally have it, I realize that it needs some major servicing done, and I would rather pay a thousand dollars to never have to talk to any of them again than try to get the dealership to cover the cost of repairs. More
by chrisjchang
August 01, 2020
A Saturday call I have dealt with the service department here before with zero issues. So we tried sales. Sales were hassle-free, They didn't nag you, follow you arou I have dealt with the service department here before with zero issues. So we tried sales. Sales were hassle-free, They didn't nag you, follow you around or call you when you were late. This location is very easy going and a great atmosphere. Initially, I spoke to Mark late Saturday. I set up a time to come by on Monday, I was late. He was fine with seeing me still. I looked at a vehicle with Bob. I set up an appointment to come back with my nephew to see the car because it was for him. We were late, Bob had another customer scheduled, so Dan showed us the vehicle again. We purchased the vehicle and made a date to pick it up. I was a day late picking it up, Mark, Bob & Dan was great! The Finance guy was great! He explained everything in a way we understood but didn't feel like he was talking down to us. Dan wasN'T a typical ..... salesman. LOL He is really cool to work with. Thank you, Mark, Bob & Dan for respecting my work schedule and time. We really appreciate all you did for us. I apologize for being late to every appointment & again thank you ALL at Colonial Ford for making buying a car easy! More
by Jenn
Employees Worked With
Other Employees :
The Finance guy. , Dan Flanagan, Robert Pemberton
July 28, 2020
Very easy to deal with straight forward and honest Zeros Very easy to deal with straight forward and honest Zeros games and felt like they wanted a friend first and then sell the car And showed me what the Very easy to deal with straight forward and honest Zeros games and felt like they wanted a friend first and then sell the car And showed me what the expected to get for my trade More
by greg_andrade
Employees Worked With
Dan Guilli , Dan Flanagan, Stephen Hughes
July 25, 2020
Buying from out of state took a little longer than I’d have liked but Brandon and the rest of the team made it easy have liked but Brandon and the rest of the team made it easy More
by Jharkins3
Verified CustomerJuly 24, 2020
I found the used truck I wanted at this dealership, got prompt responses to my enquiries, also got prompt pre-approval through the finance department. Pierce was awesome to work with. My only issues howe prompt responses to my enquiries, also got prompt pre-approval through the finance department. Pierce was awesome to work with. My only issues however were that the truck wasn't delivered on schedule, and I had to go back with the truck to get something fixed, and I still haven't received my registration, almost two months after purchase. Other than that, great dealership to work with; will do business again. More
by donpablo2gs
July 24, 2020
Professional, courteous, top notch and quick service!! My experience with a new car purchase was the best I've ever had at Colonial Ford. They are absolutely the best customer centric dealship I have ever My experience with a new car purchase was the best I've ever had at Colonial Ford. They are absolutely the best customer centric dealship I have ever done business with. No gimmicks no tricks. They even got me a better interest rate than I came in with - this meant the most to me and showed me how they care about their customers and are not just in it to make money like others. This is a Class A Dealership with super Sales and Finance personnel. We will do all of our business with them going forward. Best salesperson I have ever worked with was Dan! More
by fhurer12
Employees Worked With
Other Employees :
Finance (Forgot his name) - Above and beyond, Dan Flanagan
July 23, 2020
Excellent Customer Service Highy recommend Colonial Ford of Marlboro. They responded quickly, and made the entire process incredibly easy, quick, and very little work from my en Highy recommend Colonial Ford of Marlboro. They responded quickly, and made the entire process incredibly easy, quick, and very little work from my end. I could not recommend them more! More
by liz25
July 20, 2020
We came to look at a used Ford transit connect. Bob, the salesman, was awesome. He was knowledgeable about the vehicle and the sales process. Brandon was also great. We will recommend you to our friends. salesman, was awesome. He was knowledgeable about the vehicle and the sales process. Brandon was also great. We will recommend you to our friends. More
by Danatee
July 18, 2020
terrific upon arrival we were greeted in the parking lot by Bob Pemberton. He was very friendly, asked what vehicle we were interested in & said he had a new 2 upon arrival we were greeted in the parking lot by Bob Pemberton. He was very friendly, asked what vehicle we were interested in & said he had a new 2018 truck we might like. He brought to the front of the dealership & invited us to take a test ride. We liked it 7 sat down with Bob, worked out the details & bought it. He is an excellent salesman. I wrote a letter to the sales manager about this purchase which should provide more information about this transaction. More
by nancymkelleher
Employees Worked With
Brandon Simonds , Robert Pemberton
July 15, 2020
Mustang Drives good Had an issue with my 2015 Mustang Gt engine light , took to Colonial during the pandemic and finally the part came in. It runs very well now ,very hap Had an issue with my 2015 Mustang Gt engine light , took to Colonial during the pandemic and finally the part came in. It runs very well now ,very happy with the outcome of fixing my favorite car from Ford. More
by blackeagle_84
Employees Worked With
service
