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Colonial Ford of Marlboro
Marlboro, MA
1,344 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,344 reviews
January 16, 2021
The sales team Silvio and Stephen were wonderful! They worked with us during COVID and made the process as contact-free as possible. They were professional and courteous and very prompt in communication. worked with us during COVID and made the process as contact-free as possible. They were professional and courteous and very prompt in communication. I recommend this dealer 100%! More
by GRIMSLEYMOM3
Verified Customer
January 13, 2021
I felt as though I was a bother to them regarding needing service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. More
by JC
Employees Worked With
Mike Noe, Stephen Hughes
January 12, 2021
The crew at Colonial Ford in Marlboro took the time to diagnose a random electrical problem and came up with a solid plan if it ever happens again. Very high degree of trust with their shop. diagnose a random electrical problem and came up with a solid plan if it ever happens again. Very high degree of trust with their shop. More
by spooncwru
Employees Worked With
Bob Chandler
January 09, 2021
Thank you. It has been a pleasure working with a very professional company. I look forward to working with them in the future. Stay safe. professional company. I look forward to working with them in the future. Stay safe. More
by newyear2014
Employees Worked With
Other Employees :
Mike Noe, Stephen Hughes, Robert Pemberton, Rodrigo Perez
January 07, 2021
Rodrigo was a pleasure to work with and was able to assist me in trading out of a lease and buying a Ford Ranger. He was very responsive to communication via call and text throughout the process. T assist me in trading out of a lease and buying a Ford Ranger. He was very responsive to communication via call and text throughout the process. Thanks again Rodrigo More
by Dallard20
Employees Worked With
Mike Noe, Rodrigo Perez
January 04, 2021
Very pleased that Sales and Dealer stood by their commitment to make right a few issues with car that showed up after the sale. They did the right thing. Refreshing. commitment to make right a few issues with car that showed up after the sale. They did the right thing. Refreshing. More
by errol.dickey
Employees Worked With
Stephen Hughes
January 01, 2021
Excellent went perfectly, I was in and out is less than an hour, got the car and financing I wanted, great trade in and the salesmen and manager were both honest, not pushy and friendly. I’d buy from Bob P an hour, got the car and financing I wanted, great trade in and the salesmen and manager were both honest, not pushy and friendly. I’d buy from Bob Penderman again. More
by D.DENIS1953
January 01, 2021
Phil was understanding and got the job done, recall work on my vehicle was done in a timely manner, definitely recommend. Inspection times were g on my vehicle was done in a timely manner, definitely recommend. Inspection times were g More
by Ny901
December 17, 2020
The service rep Rudy was very friendly and tried his best to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 Ford Edge would not open. Not having heard anything, I called at 3:30 only to learn that the electronic diagnosis had started only an hour and a half earlier. At that point they could not find the problem as to why the tailgate would not open. I was assured that the technician working on the car would be in on Saturday to continue the process so agreed to leave the car there, On Saturday when I called I was informed that the technician had not come in. Finally on Monday at about noon I received a call that they had found the problem and we would need a new latch and motor combo for the tailgate. Total cost with diagnosis would be about $750. I realize that the basic problem is not Colonial's fault, but I find it ridiculous that it costs $750 to be able to open the tailgate. There should be a manual override, both for convenience and safety. I consider this a design flaw on the part of Ford. The vehicle is useless as an SUV if you cannot open the tailgate, so we really had no choice but to authorize the repair. We finally got the car back on Tuesday morning. The service rep is friendly, but I cannot give my usual 5 stars because of the length of time it took to repair the car, leaving us without the car, and the fact that a tailgate should be able to be opened manually! More
by sarah w
Employees Worked With
Rudy
December 15, 2020
All went well....had 1st appointment arrangement.... However..."wear mask mandate" which is an automatic requirement virtually everywhere in these times, wasn't being followed by your e arrangement.... However..."wear mask mandate" which is an automatic requirement virtually everywhere in these times, wasn't being followed by your employees arriving for work thru the customer waiting room...and, the one other customer who joined me in the waiting room during the time I was there did not wear a mask the entire time....and wasn't approached to do so. Others chatting in your lobby near your service check in area.....no masks Something is wrong with this picture More
by BYRON_REYNOLDS
Employees Worked With
Service Dept
