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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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October 17, 2023

They are very good at what they do, on time and especially for what you ask. More

by JWM5943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

From the sales and service folks to the general manager the team is top notch. Thank you to Renata, Randy King and the GM Alex. they are all awesome at what they do!!! More

by AMZILDJIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex the GM
October 16, 2023

Faster than expected, great communication and facility. Super friendly staff making sure customers were comfortable! More

by Karenebogard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
October 13, 2023

The dealership is great! The ease of making appointment was great and everyone at the dealership are very friendly and professional. The problem with GM & parts is unaccepta More

by DIANNEBILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

They were all incredibly friendly, efficient, and organized. Great experience overall and made the service process incredibly easy. More

by jakeyag9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Jim Gayhart went the extra mile for me. He's a great addition to your staff. Of course, Denise Leigh has always been super helpful whenever I have an issue with my car. More

by RICKHENDERSON.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2023

Very much enjoy my experience. Very professional and constant communication and didn’t feel rushed. Wonderful dealership to work with! More

by KAREN.MCEVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2023

Didn't look at my car for over a week. Never called me back on service or sales calls. Easily the worst experience I've ever had at a dealership. I would rate them 0 if it was an iptuin More

by bandmbernardo
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sousa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Colonial Cadillac responded

Hello, Thank you for your honest feedback regarding your experience. It is never our intention to make anyone feel this way and I want to apologise for it happeneing. Could you please call me back tomorrow morning so I can get clarification on your specific situation? I would appreciate the opportunity to make it right. Please call me direct at 781 897 1111 . Sincerely, The Management at Colonial Cadillac

October 06, 2023

My air conditioner failed and they squeezed me in their tight schedule and fixed it which I was grateful for. More

by KOKOMOU52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Great Service . Explained everything with knowledge and also ver kind staff service members and sales person. More

by andyyi091006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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