Back

Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

Sort by
October 12, 2023

They were all incredibly friendly, efficient, and organized. Great experience overall and made the service process incredibly easy. More

by jakeyag9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Jim Gayhart went the extra mile for me. He's a great addition to your staff. Of course, Denise Leigh has always been super helpful whenever I have an issue with my car. More

by RICKHENDERSON.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2023

Very much enjoy my experience. Very professional and constant communication and didn’t feel rushed. Wonderful dealership to work with! More

by KAREN.MCEVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2023

Didn't look at my car for over a week. Never called me back on service or sales calls. Easily the worst experience I've ever had at a dealership. I would rate them 0 if it was an iptuin More

by bandmbernardo
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sousa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Colonial Cadillac responded

Hello, Thank you for your honest feedback regarding your experience. It is never our intention to make anyone feel this way and I want to apologise for it happeneing. Could you please call me back tomorrow morning so I can get clarification on your specific situation? I would appreciate the opportunity to make it right. Please call me direct at 781 897 1111 . Sincerely, The Management at Colonial Cadillac

October 06, 2023

My air conditioner failed and they squeezed me in their tight schedule and fixed it which I was grateful for. More

by KOKOMOU52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Great Service . Explained everything with knowledge and also ver kind staff service members and sales person. More

by andyyi091006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Always helpful…let me know what needs to be done and what the cost will be More

by JEANEMCGILVRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Courteous and friendly team. Always ready to provide service. Knowledgeable and provide answers to questions. More

by RSEMERJIAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

My second visit for an oil change here for my Escalade ESV. I am down the street, so it's very close, which is a plus but also techs are great too. Renata helps me with my services each time. Quick and re More

by Mehmet Kocaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

Great service and great customer service ! It was a pleasure can’t wait to do it again . More

by jambrose2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
7
...