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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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January 20, 2022

John Bradley is the reason I keep returning to Colonial Cadillac . I have been a customer for years More

by nedson12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2022

My experience with Colonial Cadillac has been incredible. I recently had my car serviced, they picked up and dropped off my car which was extremely convenient. Christian in service was very knowledgeable an More

by Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
Jan 20, 2022 -

Colonial Cadillac responded

Thank you for the lovely review Jen ! See you for your next visit ! We appreciate you ! -Steve Sousa

January 20, 2022

Good service and friendly at was a pleasure and I will take my car back for any ripper More

by asiffatiwala
Customer Service
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2022

Very Good. I will be back. TY ALEX. TY DENISE. YOU ARE HONEST PROFESSIONAL AND APPROPRIATE. ANNA KEANE RN. More

by annakeane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALEX. ??????????
Jan 19, 2022 -

Colonial Cadillac responded

Hello Anna, My name is Steve Sousa and I am one of the management staff at Colonial Cadillac. I have a feeling that the " notice" you received came from onstar right? We get several calls from customers anytime it gets really really cold like it has been the last week or so. Please call me asap as I would like to explain what happened and resolve your issue. I am sure after we speak , you will understand fully what happened. Look forward to hearing from you soon, -Steve Sousa

Jan 20, 2022 -

annakeane responded

THE ISSUE HAS BEEN RESOLVED NO FAULT OF YOUR SERVICE. THE COLD MADE THE TIRE PRESSURES LOW. SERVICE MANAGER ALEX TAUGHT ME HOW TO INSPECT FOR DATA ON MY VEHICLE TOO WHICH I APPRECIATE. HE IS APPROPRIATE AND PROFESSIONAL. THANK YOU AND WILL SEE YOU AGAIN SOON.

Jan 20, 2022 -

Colonial Cadillac responded

Thank you Anna ! Please reach out to me directly ( if unable to get ahold of Alex ) if you need help with anything else!! Enjoy your XTS ! Sincerely, Steve Sousa 781 897 1195

January 19, 2022

My experience at the colonial dealership was excellent love it always thank you so much 🙏 More

by abdirashka1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward, Andrew Mackillop
January 18, 2022

Colonial Cadillac is always professional and handles my vehicle like they own it. Overall always a pleasant experience More

by PPF9200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

This dealership is always helpful towards the vehicle needs, although, the condensation that builds up in the front headlights needs to be addressed. More

by dar4560
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

This dealership is so "customer focused". My children bought be a detailing for my car for Christmas and booked the appointment for me. The dealership worked with me (last minute) to add in additional s More

by Chris24747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renata Starbranch
January 13, 2022

Scheduling was very easy and they sent reminders which was great. Very professional staff and they handled my concerns in a timely manner. They did a great job keeping my vehicle clean and sanitized whil More

by DMSVENSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
January 13, 2022

They were very accommodating when I couldn’t make an appointment and had me come in and wait but took me right away More

by WAYLANDEXXON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aylward
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