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Colonial Cadillac - Service Center

Woburn, MA

4.7
957 Reviews

957 Reviews of Colonial Cadillac - Service Center

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August 24, 2022

I felt they treated me with courtesy and respect. Also took responsibility for the care of my family and vehicle. More

by K9kop666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2022

A very large tree fell on the back half of my 2016 CTS causing extensive damage, I was able to get the vehicle to Colonial the next day, and was greeted by John, the body shop manager, who immediately wa More

by LBBATTY
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2022

Brought my car in for lingering issues with the emergency brake. Christian & Renata provided their usual good service and so far so good with the repair! More

by RICKJ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
August 16, 2022

Great service highly recommend it. Staff is very professional and rates are reasonable. Vehicle was delivered clean and work was done right. More

by DELAFANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2022

They never fixed the issue with the back of my seat. Just tried jamming it back into place and a week later it fell off again. Now I have to come back for the same issue. More

by kdorneyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Leigh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Colonial Cadillac responded

Wow! Im sorry to hear about this. Please give me a call at the store and I will send a car to you and pickup your vehicle! Alex Rogers General Manager 781-935-7000

August 15, 2022

Colonial Cadillacs' Service team performed exceptionally when I brought my vehicle in for service. They were efficient, effective and quickly identified items that needed to be replaced. They accommodated m More

by DAVEMANGLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

Nice to get a clean car wash and vacuum and the staff are very professional More

by LOUISE3001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aylward
August 05, 2022

Communicates, kept me up to date, sound recommendations, detailed explanations, very responsive, handled all problems More

by JBZICCONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

as usual, the staff is so kind and professional and helpful. I am always satisfied with the quality of work. For the first time, I also had my interior detailed, and it was a fantastic job for a reas More

by SADIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2022

Great experience, service was quick and professional and the car came out excellent! John Bradley was exceptional! I look forward to future business. More

by NSCA401
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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