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Colonial Cadillac - Service Center

Woburn, MA

4.7
957 Reviews

957 Reviews of Colonial Cadillac - Service Center

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September 06, 2022

Alex and staff are extremely friendly. They truly go out of their way to satisfy customers More

by ARTZO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Latores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2022

Staff friendly and efficient & the repair work was excellent. Have already recommended them to friends. Thanks for as job well done More

by g.shostak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2022

great people there. I felt they cared about my vehicle. all problems handled without a problem More

by K9KOP666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2022

Excellent repair work done quickly and I do not have a Cadillac. . Staff are very friendly, efficient & helpful. More

by g.shostak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All staff were very good
September 02, 2022

Denise is the best! She is kind and helpful, and I received constant communication during the repair process! More

by MLOMBARDI66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2022

I am disappointed with Colonial. I can never get to a service rep when I call, I have to leave voice mail or call back. When I'm there dropping off they're personable, picking up Den More

by CRAFTY01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Colonial Cadillac responded

Alex from Colonial Cadillac. I am sorry about your less than stellar experience. Our Carwash is being repairs. It would be our pleasure to host you back at the store for a handwashing at your convenience. It is our goal to give an excellent experience each and every service.

August 29, 2022

Denise worked with us to get our car turned around quickly. Great attention to detail and customer service care. More

by Djlati2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2022

Denise in the service department was awesome as always. Kept me informed. Got me in and out quickly. A follow up appointment was necessary and she set that up and called me when the parts were in. Awesome More

by William.j.wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Efficient and honest. I was able get numerous repair and check done in short periods of time. More

by Tae park
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2022

The employees in the service department are all wonderful. They're knowledgeable and pleasant. They always kept me informed when my car was being repaired. I'm very satisfied whenever I bring my ca More

by Brittneyz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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