Back

Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

Sort by
March 01, 2024

Peter is terrific. He always meets our service needs and repairs quickly and efficiently. Always on time with our appointments. Gets the job done More

by lisa@kennyscar.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Service department employees Denise Leigh and Peter Vincent are great. They are very knowledgeable and listen well to issues that arise with my Cadillac. More

by Farmdog0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

Colonial Cadillac is a great dealership and appreciate their customers. Their service is excellent and the people are great More

by ghamilton10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Disappointed that I had to fight so hard for something that was sold with the vehicle. In the end colonial made it right and replaced the tire but disappointed I had to fight so hard for something that sh More

by reid1589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Ellis mechanic
Feb 14, 2024 -

Colonial Cadillac responded

Good Afternoon. Though I'm glad to hear about the resolution, we did speak to parties involved to make sure direct contact with a manager and customer will be established sooner to make sure the resolution is done at a faster rate. I am glad to hear we replaced your tire at no charge when you noticed an issue after pickup. We apricate your business.

February 12, 2024

Renata goes above & beyond. Great customer service!! I had a costly repair, she took her time to explain & make me comfortable with the repairs. More

by CRAVANIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
February 12, 2024

Dealership is clean and very efficient. Great waiting area for service. Our sales rep Eddie is great always available to assist with questions and He is the reason I took my uncle there who More

by ROOKY820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2024

Always a pleasure when I take my truck to Colonial. From start to finish they crush it! More

by JOEDONOVAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2024

She was excellent! Customer service was fantastic. She kept me informed with frequent updates on my vehicle More

by CSJENNIN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2024

Came in for a sticker without an appointment. Was taken fairly quickly and inspection was completed quickly as well. Denise worked with me on scheduling a service appointment for some issues and More

by Farmdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Fixed the issue and made sure I was taken care of. Jim was great with helping us out! More

by jmelvin80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
...
4
...