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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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March 22, 2024

Really like this dealership. Great customer service. Friendly and accommodating staff. I've been dealing with Dave Robinson and he has been knowledgeable and responsive! More

by lynne.dewey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

It cost 1200 dollars for repairs which was not expected and my tires all had different air pressure why small risk undone but u still are more money than u should have More

by RGGJR36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Colonial Cadillac responded

Good Morning, Sorry to hear you had a less than stellar experience. Please feel free to email me your contact and we can further discuss. arogers@buycolonialcadillac.com Best.

March 14, 2024

I tried to talk to Colonial about potentially repairing my 2012 Cadillac CTS but they said they don't work on older Cadillacs anymore. I reported that to Cadillac corporate offices, and was told that would More

by Bostonian
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Anna
Mar 14, 2024 -

Colonial Cadillac responded

I spoke to my employees over the interaction. I feel a phone call would have been best as messaging through the internet or text can be perceived in a way that it was not meant. You indicated you went to another Cadillac dealer and they could not help with the repair. We can certainly attempt to diagnose the issue. Please feel free to give me a call directly and I can schedule you a Service appointment. You can also schedule a service appointment via our website or just call 781-935-7000 and ask for a service appointment. Alex Rogers- General Manager

March 05, 2024

I've bought 7 or 8 Cadillacs from you guys over the years using Dave Callahan who is terrific. I also use Denise in service who is wonderful and Peter before her. My only regret now is they did away with the More

by JImmyd522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Peter is terrific. He always meets our service needs and repairs quickly and efficiently. Always on time with our appointments. Gets the job done More

by lisa@kennyscar.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Service department employees Denise Leigh and Peter Vincent are great. They are very knowledgeable and listen well to issues that arise with my Cadillac. More

by Farmdog0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

Colonial Cadillac is a great dealership and appreciate their customers. Their service is excellent and the people are great More

by ghamilton10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Disappointed that I had to fight so hard for something that was sold with the vehicle. In the end colonial made it right and replaced the tire but disappointed I had to fight so hard for something that sh More

by reid1589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demartinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Ellis mechanic
Feb 14, 2024 -

Colonial Cadillac responded

Good Afternoon. Though I'm glad to hear about the resolution, we did speak to parties involved to make sure direct contact with a manager and customer will be established sooner to make sure the resolution is done at a faster rate. I am glad to hear we replaced your tire at no charge when you noticed an issue after pickup. We apricate your business.

February 12, 2024

Renata goes above & beyond. Great customer service!! I had a costly repair, she took her time to explain & make me comfortable with the repairs. More

by CRAVANIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
February 12, 2024

Dealership is clean and very efficient. Great waiting area for service. Our sales rep Eddie is great always available to assist with questions and He is the reason I took my uncle there who More

by ROOKY820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McMullin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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