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956 Reviews of Colonial Cadillac - Service Center
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December 22, 2022
Great customer service. Only does the work that needs to be done, No-upselling. (And recommends future work as required) Only does the work that needs to be done, No-upselling. (And recommends future work as required) More
by cwalsh3
Verified CustomerEmployees Worked With
December 22, 2022
I had taken my car in due to the fact that I needed a oil change and I was having issues with my seat belt light not coming on and my door locks were not locking. They serviced my car and found as issue wit change and I was having issues with my seat belt light not coming on and my door locks were not locking. They serviced my car and found as issue with the seat belt that Denise worked on to get covered by my extended warranty. I dropped my car off on a Sunday night for a Monday appointment and the car was ready on Thursday of the same week. As I left the lot (in the evening) as I began to stop the car my seat began to shift forward and then when I gassed it would move back. I called Denise who said to bring it back, but I would have to do that the following morning as I had plans that evening and used my parent's car. I brought my XT5t back only to find out that they neglected to put a washer back in the seat to hold it in place. Now, bare in mind that I have a fully reconstructed foot and am handicapped so an important feature of the car is the fact that the seat moves when you get in and out of the car.... that feature no longer works and is isn't a programming issue as I already looked at that. Denise has an appointment set for me for Wednesday of next week so I am hoping that all will be fixed by this next shot. It should not take 3 visits to the dealership for a "fix". One would think that everything would be checked before sending it back to a customer. Just my opinion. More
by VALERIE.OKANE
Employees Worked With
December 16, 2022
Great service - I had to be a bit more proactive in finding out what was wrong with my car but your a great team and I would use no other operation. finding out what was wrong with my car but your a great team and I would use no other operation. More
by GNELSON3
Employees Worked With
December 15, 2022
Thank you for your time because I know cars can be tough to diagnose when trying to fix the problem and it seems like the issue comes and goes as was my CTS and its wheel bearing problem decided to attempt to diagnose when trying to fix the problem and it seems like the issue comes and goes as was my CTS and its wheel bearing problem decided to attempt to hide itself as if it were a phantom symptom which I was imagining. I do know my Cadillac though so I requested it replaced right away. Service department and technicians fixed it and is perfect now. Thank you. More
by RCHRISTOPHER_1
Employees Worked With
Other Employees :
Christian Aylward
December 12, 2022
Very personable and knowledgeable staff. I would highly recommend this dealership. I definitely am very pleased with my service. Thank you I would highly recommend this dealership. I definitely am very pleased with my service. Thank you More
by VJMOORE27
December 10, 2022
Always a great experience at Colonial. Was in and out for scheduled maintenance. Friendly staff!!!! Was in and out for scheduled maintenance. Friendly staff!!!! More
by William.j.wilson
Employees Worked With
December 10, 2022
Always excellent service, nice people, always know that th car will be fixed. Service area is excellent th car will be fixed. Service area is excellent More
by Km952
Employees Worked With
Other Employees :
Christian Aylward
December 10, 2022
Customer oriented, outstanding service and the best cappuccino coffee! I could drink that all day😊 cappuccino coffee! I could drink that all day😊 More
by PATRICIA
Employees Worked With
Other Employees :
Christian Aylward
December 08, 2022
all good all good all good all good all good all good all good all good good all good More
by pbrykman
December 07, 2022
Last Thursday(12-1-22) I got a called to pick up my car when I got there the car wasn’t done properly and the inside of the car was a lot of white paint dust all over the place and I took some pictures to when I got there the car wasn’t done properly and the inside of the car was a lot of white paint dust all over the place and I took some pictures to show them and they said will take care of it. So I had to wait until Tuesday evening 12-6-22 to pick up the car, again when I looked at the inside of the car I found white dust paint everywhere. So I’m very disappointed that Colonial Cadillac Collision Center is very carelessly…and it was a mistake to go there for the first time. Also my coins bag was missing from the car. More
by vannak14
Employees Worked With
Don’t know the name
