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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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April 26, 2023

Retenna was professional and more importantly honest. I scheduled an oil change but she brought it to my attention that it way way too soon, that there were at least another 3k miles to go More

by nickpuzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

I always receive top notch service at this dealership, customer service is a priority at this location. More

by RDESROCHER721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise
April 26, 2023

Prompt, excellent service. Kept me updated, gave me a courtesy shuttle ride home. Very courteous employees throughout the dealership. Excellent customer service. Pete in servic More

by WMK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey, the shuttle driver was very polite, friendly, and courteous.
April 25, 2023

Customer service was amazing! Couldn’t have made it any better. Arturo and his team are great! More

by kellievelez411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Service was prompt,Denise my service rep very thorough and welcoming,fully explaining the problem that was detected with my vehicle and taking care of it . SErvice with a smile More

by LVI_MPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Denise is always helpful and extremely knowledgeable. Always keeps me informed with what is going on with my car with repairs or just maintenance More

by mellarao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Great service was provided by the entire team. Very professional service department. Very easy process. More

by NEAL ZWICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
Apr 24, 2023 -

Colonial Cadillac responded

Hello Neal ! Thanks for taking the time to leave the review ! I am hoping you made a mistake as you gave everyone 5 star reviews but the store a 1 star and a " no " under would you recomend the team at Colonial Cadillac.If possible could you fix this? If not, Please call me direct so I can make it right !! Thank you so much ! Steve Sousa General Sales Manager 781 897 1195

Apr 24, 2023 -

NEAL ZWICKER responded

Sorry, obviously a clerical error. I think it is fixed now.

April 21, 2023

Everything was exceptional, as usual! ! I'm amazed how nothing changes, and everything seem to get better!! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
April 20, 2023

Great costumer service great people and service representative they treat with respect to their customers More

by janet_troche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

They always make sure I’m taken care of. Renata makes you feel welcome at the service desk More

by jason.dunton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
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