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Colonial Cadillac

Woburn, MA

4.7
1,341 Reviews
Welcome to Colonial Cadillac We've been putting Dreams in driveways since 1963! We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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201 Cambridge Road

Woburn, MA

01801

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Showing 1,341 reviews

January 10, 2023

Service is the reason I choose Colonial to do business with! Sorry that is the laconic review... More

by JW83JW
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

This is a very neat clean & professional dealership with hard working caring polite men & women More

by daryl2280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2023

Excellent dealership. Had a wonderful experience and appreciated the honest and direct approach taken with our sale More

by HAROLDHECTOR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

Excellent dealership. Had a wonderful experience and appreciated the honest and direct approach taken with our sale More

by crusso159
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2023

John at the collision center was amazing. Keep me informed every step of the way. There was a minor issue with a warning light when I picked up the vehicle and they handled it right away. Ver More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Seremetis
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2023

The customer service is great and timo. I like having my car wash when I pick it up More

by LOUISE3001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only had my serviced didn’t deal with a lot of people
December 30, 2022

Great service! Pete and Denise do a great job. Everyone here is very friendly. Had a problem my Onstar and they had it fixed in no time. They even washed and vacuum More

by rlgold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
December 24, 2022

It was a slow start but what a finish. Both Denise and Christ were great. I had a problem and they resolved it. I couldn't ask for anything more. Thank you so much Denise & Chris. sm More

by SMORDAUNTFORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
December 22, 2022

Great customer service. Only does the work that needs to be done, No-upselling. (And recommends future work as required) More

by cwalsh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

I had taken my car in due to the fact that I needed a oil change and I was having issues with my seat belt light not coming on and my door locks were not locking. They serviced my car and found as issue wit More

by VALERIE.OKANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Colonial Cadillac responded

Valerie, I reviewed with my Service team and assure an event like this does not happen a second time. My apologies for your less than stellar experience. Alex Rogers

Dec 28, 2022 -

VALERIE.OKANE responded

Well, the saga continues. I dropped my car off for this third "fix" last night so that it could be serviced at 8am this morning and by 5pm I had heard from NO ONE and received NO updated information. I called the Service department at 5pm and was informed by Renatta that the Manager was aware of my situation but they were very busy today.... what the xxxx does that mean? Why schedule me if you can't even get to my car? She asked if it was a problem if they keep the car tomorrow? Do I have a choice???? I informed Renatta that I needed my car back by the end of the day tomorrow as I have plans for the weekend. I'm sorry, to not even get a call or an update is LESS than poor service. I was a bit disappointed in the beginning, but not this is just the worst.

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