Colonial Cadillac

Brought in my 8 months old SRX for Rear Axle Service. Not even sure what exactly is the problem. Dropped off the car in perfect condition and the service manager Ray never mentioned to me that my car ha Not even sure what exactly is the problem. Dropped off the car in perfect condition and the service manager Ray never mentioned to me that my car had any damaged. When I picked up the car the next morning, there's a huge dent above the back bumper on the drive's side where you can see a gap between the bumper and the body of the car. There's a huge scratch on the side of the bumper with the taillight scratched as well. Ray claimed that I dropped off the car like that and that he "circle" on a piece of paper indicating there was damage but it's not their policy to inform the customer of any existing damages. Does that sound right to you??? Then Ray said that he did mention it to me, then he said that he doesn't remember anymore. Which one is it? Do you think if you mentioned it to me, I wouldn't have you fix it as well since it's a brand new car?Either way, he said he circled the damage on a piece of paper that could've been made up anytime to cover his butt. What's worse is that after waiting 3 hours for the owner, Richard Olsen, to show up so we can see the video surveillance from the parking lot and the service area to determine the condition of my car when I first dropped it off, he refused to let us see the video. He did not want anyone in his office and I had to demand the Service Manager to get the owner. The owner came to the service department and kept on repeating "I didn't damage your car". I know YOU didn't do it, it's someone who works for you did it. I requested to see the video and his exact words were "no, you can't see the video, have your attorney contact me if you want to see it. By the way, the video is only available for 3 days." WOW...I did not expect the owner of the dealership to be such a jerk. This is how you treat your customers? He will be hearing from my lawyer soon. If you do decide to bring your car to this dealership for service, which I do NOT recommend, make sure you take a picture of your car before you leave it for them or have them sign something that says you dropped off a car without any damages. Then you won't be in my situation. More

It was a sheer pleasure working with Mike Bordonra. No sales pressure or the typical dealer tactics / pursuastion to purchase a vehicle. Mike and his team are truly professional sales people that you sho sales pressure or the typical dealer tactics / pursuastion to purchase a vehicle. Mike and his team are truly professional sales people that you should be proud. He certainly knows the Cadillac products an is eager to help out in any way he can. Delivery and acceptance of my vehicle was exactly as he promised. I definitely wil be repeat customer and extend the Olsen name. I would also like to thank Steve Desisto for his help on closing the offer to lease a vehicle from Olsen. I glad I stopped by olsen. Regards, Rick vincent More

Unbelievable experience with Olsen. My sales person was Lisa Rapoza and she was extraordinary. She was so knowledgeable about the SRX and conveyed that knowledge to me in a very direct and succinct manner Lisa Rapoza and she was extraordinary. She was so knowledgeable about the SRX and conveyed that knowledge to me in a very direct and succinct manner. Her overall personality and enthusiasm is second to none. There were no pressure tactics and more than anything she was very patient. When I picked up the car, Lisa took the time to review every aspect of that car with me so that when I left I did not have to question anything........ I only wish I had this type of car shopping experience in the past. I would strong anyone looking to purchase or lease an SRX to see Lisa Rapoza at Olsen Cadillac. Awesome job Lisa!!!!!!!!!! More

Best dealership ever, Mark is great in Service and Dave is the BEST at sales, great guy, no BS and no hard sell. The service team is very friendly and helpful, it may be time for a new car washing machine, is the BEST at sales, great guy, no BS and no hard sell. The service team is very friendly and helpful, it may be time for a new car washing machine, my only complaint would be the car does not come out clean from that machine. More

My experiecnce with Olsen Cadillac began before I even entered the showroom. I was researching online for weeks before I decided that Olsen Cadillac was where I would be purchasing my new CTS4.I came in o entered the showroom. I was researching online for weeks before I decided that Olsen Cadillac was where I would be purchasing my new CTS4.I came in on a Monday with my friend to test drive some vehicles and I met Mike B. He was very informative and very helpful. He repeatedly told me about the warranties and showed me how all the buttons in the car worked. I was only there that day to test drive, so he gave me his card and some more information on the cars I was interested in. The next Monday I came in and met with Irwin. What a guy!!! So helpful and so darn funny!!! I wound up purchasing a silver CTS4 with allll the extras. Not only did I get what I wanted for my trade,but I got more off the price than I had anticipated. Everyone in the dealership was friendly and the showroom was incredible. I will definitly be taking my car there for service and to see Irwin again! Thank you so much RC Olsen Cadillac! Love you guys! More

Amazing experience, in and out. Starting from a heartfelt friendliness (not a phony one that most dealers exude) to crisp integrity when completing the deal. At some point when the smoothest car heartfelt friendliness (not a phony one that most dealers exude) to crisp integrity when completing the deal. At some point when the smoothest car deal I've ever experienced was coming to its conclusion (we traded a car in and leased 2012 SRX), I asked my husband to pinch me as I was in disbelief on how courteous, honest, straightforward the employees of the dealership were! In the past, we ended buying/ leasing Lexus specifically due to the unbearable behavior by its sales people and, particularly, the service stuff. Here, I want to come back again just to be able to experience a wonderful, caring attitude and pride for their product. More

I purched a 2012 Escalade Premium . Great dealer ! I work for a Chevrolet -Lexus dealer in Connecticut but wanted an Escalade since I own a Lexus & a Corvette already . Truly Outstanding !! Maybe soon a CTS for a Chevrolet -Lexus dealer in Connecticut but wanted an Escalade since I own a Lexus & a Corvette already . Truly Outstanding !! Maybe soon a CTS-V Coupe !!!! More

As a Realtor who is not high pressure and doesn't resort to canned sales tactics in my own business, I wasn't looking forward to the prospect of going to a dealership and having to possibly match wits and n to canned sales tactics in my own business, I wasn't looking forward to the prospect of going to a dealership and having to possibly match wits and ninja mind tricks with another salesman. :-) Happily, my experience at Olsen Cadillac was nothing like that at all. I went there to check out a 2008 Cadillac STS AWD with VERY low miles that they had on their lot, and had the pleasure of chatting with David Robinson about it, and buying the car from him a few days later. David is very no-nonsense like myself and I never felt like he was trying to "sell" me. The negotiations were really straightforward and I feel like I paid a fair price for a VERY nice car. Also, I had a very minor issue the first week I had the car (broken driver's visor) and their service department took care of it immediately, and very professionally. I've had the car for a few weeks now and I absolutely love it. Being a Realtor, I know well the value of referrals, and work hard to earn them. Having said that, I would wholeheartedly and without reservation recommend David Robinson and Olsen Cadillac to anybody looking for a new Cadillac. More

Randy King made the car buying experience a pleasure. I contacted him via the web to inquire about a specific car and about my trade in. It was a deal that I never thought they would accept, but Randy wor contacted him via the web to inquire about a specific car and about my trade in. It was a deal that I never thought they would accept, but Randy worked with the leadership team and called me back to confirm that we had a deal. He is highly professional, knowledgeable, and a true pleasure to work with. Olsen is lucky to have him on staff! More

I was searching for a 2012 SRX at dealers in NH but found the service to be terrible. I then searched newenglandcadillacdealers.com on the web on my own and found a vehicle that met my requirements at Olsen the service to be terrible. I then searched newenglandcadillacdealers.com on the web on my own and found a vehicle that met my requirements at Olsen Cadillac. I clicked for more info and within 5 minutes I had a no-nonsense email from Bruce Collias, the Sales Manager. After a couple of quick back and forth emails, we zeroed right in on our mututal objectives. Bruce seamlessly passed the ball to Mike Bordonaro who picked it up and ran with it from there and he did not drop it. The entire process was worked by email in between meetings during my busy day at the office. I then went in to close the deal on the next morning. Even though it was Saturday and Mike was scheduled to be off that day, he met me at the dealership and we finished things up efficiently. This is not the first new car I have bought and while the entire process can generally be "painful" to go through, these guys listened and worked it perfectly. I highly recommend anyone buing their Cadillac from Olsen Cadillac. The short drive from Southern NH to Woburn is not an issue. They even delivered the car to me at my home so that the MA Sales tax could be averted for me as a NH resident. If you live in NH (or anywhere else), don't waste your time anywhere else. Just go to Olsen Cadillac's web page or make a visit to their showroom. As a seasoned and professional sales executive, it is very easy for me to rate my experience with the sales process at Olsen as nothing short of superlative. They are at the opposite end of the spectrum from dealers in NH marketing the same vehicles. And if you want a recommendation of a particular salesperson, just ask for Mike Bordonaro. He will take good care of your needs. More