Colonial Cadillac

Very Pleased Old School Customer Service Excellance After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a key remote. On a very busy Friday after work I was pleasantly greated by the service writer and professionally asked what I needed. The car was quickly inspected, the remote was re-programmed and the car returned to me. I was treated like a valued customer even though my used car purchase was not a cadillac. I will return for service as I feel the service department has concern and care for their customers. Thank you Colonial Cadillac Service Department. More

USed Car Purchase I found this 2013 Chevrolet Volt (Base) online at Colonial Cadlilac. I was contacted via e-mail by Randy Kink very quickly and responsively and the a I found this 2013 Chevrolet Volt (Base) online at Colonial Cadlilac. I was contacted via e-mail by Randy Kink very quickly and responsively and the appointment to see the car was done very nicely. This is where disconnects started. I was sent to a new salesperson when I got to dealer to test drive vehicle. The car was not ready when I arrived but soon after it arrived and we went for a test drive. The car was clean and I was presented a copy of the car fax report upon request. I was not sure about the car and was presented the opportunity to take the car for the day for evatuation. I came back the next afternoon to take the car for a longer test drive. Upon inspectionI noticed that the car had mis-matched tires a missing cargo net, oil that had only 15% life, missing owners manuals and a missing antenna. I made an offer and asked for oil chage, cargo net and owner manuals. My salesperson was in the dealership for help to another customer but had to leave before my offer was accepted or rejected and I was passed off to another sales person. The offer was accepted, so I handed over my license plates and I was promised an owners manual and cargo net The best experience at the dealership was with the finance person, he was great, very professional and detailed, all the paperwork was ready, and the prosess took just 20 minutes. . I was to pickup the car two days later. and I was asked to contact my insurance company as it was a vehicle transfer of registration. I contacted my insurancecompany the next day and told them Coloniail Cadillac would be contacting them. I arrive to pick up the car, with no reqistration or paperwork, my salesperson was not available and anothe sales person was there to hand me the keys. There was no questions asked about the car and how it worked . I was just told I was all set and that when the registration arrived I could come in and pick it up. I did not get owners manuals, cargo net, antenna is missing, and one of the key remotes does not work. I was contacted two days after the sale not to be asked how I like the car but was chastized that the insurance company had not contacted the dealership and was told it was my job to contact them. I had already receive a e-mail from my insurance company with my new policy. I will update this review if the dealership gets better, however right how I feel as if as a used car buyer I was just a profit on their books. Also the salesperson experience is very poor at Colonial Cadillac. The sales manager "Alex" was very personable and friendly, however his staff members dropped the ball. More

Completely Satisfied - Amazing Experience The entire staff made this new car purchase exciting, smooth and comfortable. I have been through many Cadillac buying transactions in the past, and The entire staff made this new car purchase exciting, smooth and comfortable. I have been through many Cadillac buying transactions in the past, and this experience is the best of them all. Each Staff member I met with knows there product and most of all there professionalism. Hands down, Colonial Cadillac is worth going to. More

Absolute Excellence I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptio I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptionist, Sales, SERVICE "Joanne & Matt are UNBELIEVABLE", even the Billing desk deserves recognition as they have always been kind, caring, and pleasant. I recently traded in my SRX and purchased another one the entire process was Fair and efficient. I would never do business with another dealership as they would not be able to measure up against the Team at Colonial Cadillac. More

Colonial Cadillac is fantastic . I have bought 4 vehicle here. Always have a great selection of vehicles. Their service department is Top Notch. Joanne Sasso is the BEST. . I have bought 4 vehicle here. Always have a great selection of vehicles. Their service department is Top Notch. Joanne Sasso is the BEST. Joanne and Gary Carman go out of their way to make sure you are satisfied. Dan More

Best parts Dept hands down!! I've been coming to this dealership for many years. Ive always been treated with respect and the service is excellent. The parts Dept is very knowledg I've been coming to this dealership for many years. Ive always been treated with respect and the service is excellent. The parts Dept is very knowledgeable and has always supplied me with the correct parts for my vehicle. Whether it's Dave, Steve, or Jay I know I'm getting the best service and price. I won't even consider aftermarket parts for my car because nothing beats original equipment. More

Parts Guys are the BEST! I have been going to Olsen - now Colonial Cadillac - for years. I am always treated with respect by the staff there - Jay, Dave and Steve truly go ou I have been going to Olsen - now Colonial Cadillac - for years. I am always treated with respect by the staff there - Jay, Dave and Steve truly go out of their way to make sure I have what I need without delay. Wouldn't trust anyone else with my vehicle! -Satisfied Customer :0) More

First out of state internet purchase....excellent! Started looking for a CTS V-sport in late summer and reviewed many dealerships and cars as far as Texas....flying for the right car was my plan. I fou Started looking for a CTS V-sport in late summer and reviewed many dealerships and cars as far as Texas....flying for the right car was my plan. I found my purchase on Cars.com and started talking with the Colonial folks in late November. It took a little while but we came to a deal point and I could not be happier. The car is exactly as advertised, the communication was fantastic and the entire purchase process was seamless. I am a satisfied customer and will return to these great guys for the wife's XT when she is ready. Two thumbs up!! More