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Colonial Cadillac
Woburn, MA
1,358 Reviews
Welcome to Colonial Cadillac
We've been putting Dreams in driveways since 1963!
We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.
Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for.
We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,358 reviews
December 21, 2024
Thank you for taking good care of this longtime customer, appreciate your professionalism and time. appreciate your professionalism and time. More
by SWEST8
Verified CustomerEmployees Worked With
December 18, 2024
I appreciate the service that reflects their customer value. Always get correct informative answers. Service many different cars over the years there and find it one of the best GM deals in the area to g value. Always get correct informative answers. Service many different cars over the years there and find it one of the best GM deals in the area to get service. Kudos to the staff and management. More
by PAUL.KAZ
Employees Worked With
December 14, 2024
Beware of Poor Quality in Certified Pre-Owned (CPO) Vehicles at Colonial Cadillac of Woburn I had a deeply disappointing experience purchasing a Certified Pre-Owned (CPO) 2022 Cadillac Escalade from Vehicles at Colonial Cadillac of Woburn I had a deeply disappointing experience purchasing a Certified Pre-Owned (CPO) 2022 Cadillac Escalade from Colonial Cadillac of Woburn. I trusted the dealership and Cadillac’s CPO program, but the entire process left me frustrated and out of pocket. Since I live in New Jersey, I completed the entire transaction online after being assured by the salesperson, Dave Robinson, that the vehicle was in "perfect condition with no signs of wear or damage." Relying on the dealership’s claims and Cadillac’s advertised 172-point CPO inspection, I proceeded without an in-person inspection. Unfortunately, when I picked up the vehicle, I discovered several glaring issues: Cracked side mirror caps and broken mirror housing. Damaged door weather strips. Discrepancies in the odometer reading: the vehicle was advertised with 41,164 miles, the paperwork listed 42,302, and the odometer showed 42,370 miles. Multiple other issues which I was able to get fixed under warranty. Thanks to Cadillac of Mahwah, NJ! When I contacted the dealership about the cracked mirror housing and other damages, they dismissed my concerns by saying, "Even though the vehicle is certified, the vehicle is not brand new, so it will have some bumps and bruises." I cannot understand how such damage can be written off as "bumps and bruises" on a CPO vehicle, which is supposed to meet strict quality standards. Additionally, the dealership failed to properly detail the vehicle. The interior was filthy and clearly needed a thorough cleaning before delivery. The front windshield is full of small chips, causing visibility issues in direct sunlight, which is both unsafe and for a vehicle that is marketed as certified, this lack of attention to detail is unacceptable. Despite my attempts to resolve these issues with the dealership, they refused to take responsibility. I escalated the matter to Cadillac Customer Support, but even they failed to provide a satisfactory resolution. I requested the 172-point inspection report several times but never received it. In the end, I had to spend over $1,500 to repair these issues myself and weeks dealing with warranty-related concerns. This experience reflects a serious lack of oversight in Cadillac’s CPO program and the dealership’s failure to uphold their promises. If you’re considering buying a CPO vehicle from this dealership, exercise extreme caution. Inspect the vehicle thoroughly yourself and do not rely on their assurances or Cadillac’s certification. My experience was frustrating, costly, and fell far short of what Cadillac and Colonial Cadillac of Woburn claim to offer. — A disappointed and frustrated customer. More
by ashok
December 08, 2024
Great experience upon arrival I was cheerfully greeted by Denise she listened to my concerns and was very professional. The service on my car was completed on time and the price was exactly as quoted. The c Denise she listened to my concerns and was very professional. The service on my car was completed on time and the price was exactly as quoted. The car was washed and vacuumed. The service at Colonial Cadillac is great I would highly recommend them they treat you like family. More
by George D
Employees Worked With
December 08, 2024
We dropped vehicle off Without an appointment and they took our vehicle right away that day. They kept us informed of the mechanical issue that was found. Repaired issue and had it back to us same day. Gr took our vehicle right away that day. They kept us informed of the mechanical issue that was found. Repaired issue and had it back to us same day. Great team at this location More
by GALLEN2568
November 22, 2024
Always 5 star service at Colonial Cadillac Adam Lieberman, Steve Lander, Steve Sousa always great !! Lieberman, Steve Lander, Steve Sousa always great !! More
by misterrick
Employees Worked With
November 21, 2024
I'm a 2nd generation customer to this dealership, John Bradley always goes above and beyond...I consider him a friend ! Bradley always goes above and beyond...I consider him a friend ! More
by RICK@PIZZIFARM.COM
November 19, 2024
Maybe with you forMr. Adam Liebermann Excellent customer service cares about the customer make you feel very comfortable very soft-spoken very polite very respectable to Adam Liebermann Excellent customer service cares about the customer make you feel very comfortable very soft-spoken very polite very respectable to me as well as my family made us feel comfortable, especially my wife. It meant a lot to me very knowledgeable. I repeatedly asked him several questions about the same subject and he answered me every time with patience, dignity and grace. He goes far and beyond duty as far as his customer service skills to 10 is a 10 Colonial Cadillac is very lucky to have this man on their team great individual and a decent human being family man. He is a blessing. We need more people like him in the world today. More
by boxerguy66
Employees Worked With
November 19, 2024
Adam made the whole process as simple as possible. He worked around my schedule, presented me with the available options and went to bat to cut a really good deal. The dealership as a whole was warm He worked around my schedule, presented me with the available options and went to bat to cut a really good deal. The dealership as a whole was warm and inviting. I never felt pressured to sign or to buy something I didn’t want. Overall a solid experience and you should consider them in the future. More
by AGARCIA60
November 18, 2024
As always, excellent customer service. Thank you and enjoy your holidays. I hope they are happy and healthy. Thank you and enjoy your holidays. I hope they are happy and healthy. More
by BUBBA_KEANE
