Colley Ford

Like new F150 SuperCrew Great experience with online info request. Reply by phone. Salesman called shortly after. No pressure, great service in Sales, Financing and the Se Great experience with online info request. Reply by phone. Salesman called shortly after. No pressure, great service in Sales, Financing and the Service Department. Thanks! More

F-350 Superduty DRW Ordered the truck thru Colley Ford. When it arrived, it was gone over with a fine tooth comb by the prep tech to make sure it was perfect. When we t Ordered the truck thru Colley Ford. When it arrived, it was gone over with a fine tooth comb by the prep tech to make sure it was perfect. When we took delivery, it went very smooth. Charles was very through, and knowledgeable about the specs, and operations of all of the equipment. Kudos to the entire staff, including the GM, finance, and sales! I will highly recommend this dealership to all, looking for a Ford Vehicle! More

F150 truck guru Matt and Amanda were great. Very knowledgeable about the F150. Answered all my questions and got me the truckI wanted for the price I wanted. Matt and Amanda were great. Very knowledgeable about the F150. Answered all my questions and got me the truckI wanted for the price I wanted. More

2015 Mustang Long wait time, but I think that is normal buying a new car. Friendly and we got the deal we requested. The car is awesome. Long wait time, but I think that is normal buying a new car. Friendly and we got the deal we requested. The car is awesome. More

TrueCar Dealer but not TrueCar price Our experience with dealer started off nice with the help of Amanda the sales person but then as the night progressed and it came to make the deal thi Our experience with dealer started off nice with the help of Amanda the sales person but then as the night progressed and it came to make the deal things got shady and I almost walked out of the finance department. I had started off doing extensive research on the Ford that I wanted to buy and then put in a request through TrueCar.com to get the lowest price. TrueCar did their job and I got three quotes from TrueCar dealers. All seemed legit and one was almost too good to be true. The quote stated 'your Guaranteed Savings Certificate' and the price quoted by Colley Ford was $4052 below the MSRP for the 2015 ford Explorer base model that I wanted. The good thing about TrueCar.com is that you take the price quoted and go to the dealer so that you don't have to haggle. What you see is what you get unless you choose to get other options once you get there and then it's between you and the dealer. My goal was to get what was on my guaranteed email price. We get to the dealer and the car is already pulled up for us to test drive and the salesperson 'Amanda' is real nice also. We test drive two cars and then the family feels that the one we test drove first is the one. So we go into the office. Amanda takes my credit information and then starts off my jotting down some numbers and asking how much I can afford. The initial figures were way off course so I quoted some realistic figures. I also said I didn't need anything extra that was listed on the sticker like LowJack and Anti Theft. Anyway, then we walk over to the waiting area while Amanda goes to the Sales Manager for the usual crunching of number. All the time I'm thinking that besides my credit and the price that was already sent to me what's there to crunch. After a while Amanda brings over the Sales Manager and he has a paper that says 'Ok Deal'. He shows me a few numbers and says that they can give me x amount for my trade and then with my down payment the total per month is below what I had asked for so congratulations and shakes our hand. I ask the question 'What's the price of the vehicle'? Then the sales manager 'Pete' goes and brings over another paper and starts going over the details but rather fast. I question the details and he had quick answers. I question the price quoted on the email verses the price being offered and again he tries to show me that I was paying less then what was originally quoted which was not even close. He was pushing me into a lease and said that he leases all his cars etc. etc.. No mention of buying the vehicle even though I had asked a quote for both. They had already showed me that my credit was in the top 3 tier which I know meant that I could get 0% financing. I was putting down $3000 plus a trading worth $4750 based on their quote. This alone would have brought the car to the affordable range I was looking for and the monthly price I wanted to pay. Anyway I was told that they would pay the first month's payment and I would only have 35 payments left and that the monthly price included Maintenance, lowjack, anti theft, sirrus radio etc. I even said 'but I don't need all that' and I was told that it's included. Anyway, not thinking clearly I pursued to bring down the monthly total by a little and we met half way. Still to this point I was confused as to what I was actually paying for the car. Anyway we shook hands and waited for the finance department to do paper work. Already it was closing time for the dealer and we are just waiting. We walk in to the dreaded room. I'm still thinking that I'm smart enough now at age 48 to not get had when buying a car. Chris the finance manger greets us and starts to go over the details. He has my wife sign away the trade in and then starts with me so I can do the rest of the paperwork. The first error is found. Chris was not told about the dealer taking care of the first payment. Pete is called in and then he has Chris correct the misunderstanding. All is good so far. Chris starts printing papers and having me sign. First couple are okay and then the meat of the deal. I look at the selling price and nearly fall off my chair. The selling price is $37K plus. I'm trying to calculate in my head what's going on and thinking that can it be tax, license and all these things that have driven up the price? No. Items that I originally said I didn't want and was told they were included all had a price tag. Nothing is free and it's against the law I was told. Hey I thought adding things to a contract without permission is also against the law. I started getting cold feet here because I could tell I was being taken for a ride. I said the deal is off. Pete questioned why and said that they have all stayed late due to me so why am I backing out. He asked what it was that I didn't like. I once again showed him the TrueCar price that was sent to me and that this price being offered was way different. Almost 10K more. I can understand that the TrueCar price didn't include tax and license, however with a lease (which I was now agreeing to after the convincing and again not thinking clearly) you have Destination charges and also an Acquisition fee, doc fee etc. etc. Wow what an error by me. My brain started looking at the numbers and I just could not make heads or tails of them clearly. I asked that the Anti theft and the low jack be removed. They did so. This brought down the monthly price. Then I questioned the maintenance agreement. I was told that both Pete and Chris always buy the agreement as it covers everything, you are never up-sold etc etc. I asked if there was a cap to the number of times you can visit and was told no. Anyway, they sold me on that however did not have a English version of the details that they could give me that explained everything. At this point I was very tired and so was my wife and Son. They could not believe the hassle one needed to go through to buy a car. They also said that we should walk out. I should have listened to my gut feeling and my family. I continued the process and ended up signing the papers. At this point the joy of a new car was already down the tube. That night was a sleepless night and today on day three I'm still regretting I went to Colley Ford. I was looking for a honest transaction which I thought I would get after going through a TrueCar dealer. What's done is done and today I sent a letter asking that my maintenance plan which was worth $2810 be cancelled because you have 30 days to cancel. I'm hoping for a quick settlement. Here is what I suggest for anyone looking for a car. 1) Do use TrueCar.com as I found it to be legit and it can help. 2) do all the research on the exact car you want to buy 3) go to the dealer with your TrueCar quote that the dealer themselves sent and ask that you get that exact deal and that you want nothing more or nothing less. 4) Many people Lease and I thought I would try it out this time but remember it will cost you a lot more over the long run. Take into consideration the down payment you put. Make sure you calculate that into your monthly. For example if you put $3000 down then if you break that up into 36 months you've already payed $83 per month upfront. This is important so don't forget! Put down as less as possible and really it's not needed in a lease traditionally. 5) Don't fall into the trap that I did and let them talk you into anything extra that you already had not thought about from the beginning and through your research. 6) Check every last detail before signing anything. Remember once you sign you are stuck. 7) if you lease or buy, negotiate the selling price of the vehicle to the price quoted on the TrueCar. Currently the TrueCar price is geared towards purchasing the car. I wish that I had stuck to that! Lastly, I'm not trying to bad mouth anyone with the details of my transaction. I can understand that businesses have to stay in business and sales people need to make commission. However I don't think it's right that you be sold on stuff that you didn't even know was part of the deal. Things should not be added without your knowledge. I want to try to enjoy my car now and hopefully I can after all this anger wears off. I'm sure that this family business has grown with honestly and integrity and I hope it continues to grow, however honestly and upfront costing for clients will go a lot farther than tricks of the trade.... I'm sure much of this is my own fault and for not sticking to what I went in with but it's been a tough mistake to swallow. Thanks for reading. Rupesh K More

Fabulous! Everyone was so helpful and went over and above to help us with my new car. They were great! I would recommend this dealership for everyone! Everyone was so helpful and went over and above to help us with my new car. They were great! I would recommend this dealership for everyone! More

Never could get a straight answer. Decided to shorten my response; Oh well. So no discount, no rebate, nothing, I actually paid sticker for this. I am even co-workers with the salesm Decided to shorten my response; Oh well. So no discount, no rebate, nothing, I actually paid sticker for this. I am even co-workers with the salesman son. I have never felt so bad, and felt so wronged after buying a car, then after I purchased this one. Not even when I purchased a more expensive Ford the last time. I did get something off my last car and I should have just returned to the other dealership. More

poor customer service Didnt do the finance properly. Increased my monthly payment After i bought the car. after 6 months no proper paperwork was mailed to me regarding chan Didnt do the finance properly. Increased my monthly payment After i bought the car. after 6 months no proper paperwork was mailed to me regarding changes. More

Terrible Customer Service I have had the worst experience with this dealership and its employees. I bought a car the 26th of December and was told the only thing I had to quali I have had the worst experience with this dealership and its employees. I bought a car the 26th of December and was told the only thing I had to qualify for the new grad rebate was make a copy of my transcripts to prove that I had recently graduated. The whole time I was negotiating I kept mentioning that I wanted to participate in the new grad rebate and wanted to know exactly how to submit the paperwork. None of the people I worked with would be straight with me about it and claimed they "didn't know" how I was suppose to go on about doing it even though the rebate was listed on Ford's website. Even when I was signing the papers with Gary he also said he didn't know and would give me a call once he found out. I was not contacted after over a month, and I finally decided to call back in late January. I called the sales consultant, Ken Steed, who had sold me the car and once again asked exactly what I was supposed to do for the college rebate. He told me I only needed to submit my college transcripts, which I did, and I called him a couple days later to verify that he received them. He told me that he had submitted all of the necessary paperwork and that all I had to do was wait for the rebate in the mail. This was 2/7/15. I then called back the 13th of March to check on the status of the rebate, which Ken said he didn't know, but gave me a phone number to contact for the status of the rebate. The number belonged to a random insurance agency which was not affiliated with Ford. Once again I contacted Ken and explained that he gave me an incorrect phone number to which he replied "oh, that doesn't seem right," and then gave me the number for Ford headquarters. I called to check on the status of my claim only to have them tell me that nothing was ever filed from that dealership for the vin number of my car... I explained to the representative that I had been working with a sales consultant (Ken) about how to go about getting the rebate and she said to contact either the general manager of the dealership or the finance manager, as they are the only ones that can actually submit the request for the rebate to Ford, and that she would even walk them through it if they weren't sure how to do it. I called the dealership directly and spoke with Chris on the 18th of March. He said that he would look into the matter and give me a call back. He did not call me back, so I called him on the 19th only to be told he wasn't available. I called the next day, the 20th, to have him tell me he would have one Cory call me about the rebate. I never received a call back. I attempted to contact the general manager, but the receptionist refused to connect me. I will be filing a dispute with the Better Business Bureau. More

Responsive, Caring & Great I was very impressed with the customer service, The best yet when it comes to buying a vehicle...I now am a colley customer and I am now a fan of ford I was very impressed with the customer service, The best yet when it comes to buying a vehicle...I now am a colley customer and I am now a fan of ford thanks for everything! More