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College Park Hyundai- Se Hablo Espanol
College Park, MD
1,104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 25, 2025
My experience with the service department at College Park Hyundai has been extremely disappointing. I dropped my car off in October and didn’t get it back for over a month—only to receive it with additional Hyundai has been extremely disappointing. I dropped my car off in October and didn’t get it back for over a month—only to receive it with additional issues. Despite assurances from the service manager, Joseph, that the problems would be addressed, I had to personally follow up multiple times just to get the warranty process started. I even escalated the issue to the general manager, who promised things would be handled more professionally moving forward. However, when I finally received my car, it had an exhaust leak from the newly installed parts—proving they didn’t even verify the work was properly completed. On top of that, the car was covered in pollen and debris from sitting outside for weeks and was returned to me in that condition. I had to return the vehicle again just days later to fix the exhaust issue. Mike promised the car would be cleaned this time, but now someone from their team is telling me via text that it can’t be done. This is completely unacceptable. The lack of communication, poor accountability, and subpar service make it clear that customer satisfaction is not a priority at this dealership. More
by Wayne
Employees Worked With
Joseph
April 25, 2025
My service advisor was friendly but the only problem I had is that I had a coupon from the website that they did not recognize it took me a while to get the information together. I don't feel that the dis had is that I had a coupon from the website that they did not recognize it took me a while to get the information together. I don't feel that the discount they gave me was what the coupon should have been. I was sorry to see that they didn't have a car wash after Servicing. I hope in the future they will have that type of service. More
by Rodews
Employees Worked With
Rose Bayat
April 22, 2025
Great service this visit! I got an email about on Monday stating I needed to schedule for service because a light had come on! I was able to get my car in the next morning plu I got an email about on Monday stating I needed to schedule for service because a light had come on! I was able to get my car in the next morning plus had had a discount coupon for an oil change that I used. More
by antionetteh72
Employees Worked With
Jonathan Mejia Flo
April 14, 2025
I want to thank Steve Johnson and Lee Cox at College Park Hyundai for their outstanding customer service. I was impressed with their patience and kindness in helping us trade in our old car and purchase a n Hyundai for their outstanding customer service. I was impressed with their patience and kindness in helping us trade in our old car and purchase a new Hyundai Tucson. It took us a long time, but we left as very happy customers! More
by Kerry K.
Employees Worked With
Steve Johnson, Lee Cox
