College Park Hyundai- Se Hablo Espanol

A mind blowing experience I always was skeptical about buying a car from a dealership. Dealing with Charles over the phone as well as in person was simply wonderful. I was not I always was skeptical about buying a car from a dealership. Dealing with Charles over the phone as well as in person was simply wonderful. I was not sure when I was getting to College Park but we ended up coming home with the Honda and my husband and I both love it. Charles was polite, courteous, respected our boundaries and answered all our questions in a professional ways. I will recommend him without any hesitation. More

HORRIBLE SERVICE! I have been a customer of theirs only for service when I decided to buy a 2011 Genesis off lease. The first experience was to replace the battery - o I have been a customer of theirs only for service when I decided to buy a 2011 Genesis off lease. The first experience was to replace the battery - on a car with just over 18000 miles - at around $285 - so since I was paying them, they were very nice. Then the navigation system went. It was back three times for that - and two times they ordered a replacement and the replacements did not work. After waiting over three weeks to hear back from them, I called back several times - and repeatedly would be transferred to William or James - and numerous times they conveniently hung up on me. Finally today they told me the part was not under the 5 year bumper to bumper warranty - and therefore they could refer me to a repair facility. So - the organization has little to NO communication skills with their customers - and they apparently lie about what it is they will and will not do. (When the first unit failed, they said they would schedule me for another appointment when the replacement came in and would provide me with a loaner. - well needless to say they denied this when I took it back the second time.) I requested at least a half dozen times to talk with the service manager who seems to never be there --- and never returns messages left. There also appears to be a vacant general manager position there as I requested to talk with him at least the same amount of times and to no avail - never there. BEWARE - BEWARE OF THIS DEALER AND IT MAY BE THAT YOU NEED TO BEWARE OF THIS CAR COMPANY - AS THEY ARE NOT STANDING BEHIND THEIR WARRATY CLAIMS!!!!!!! More

Helpful and informative We had a very good idea of what we were looking for in a car when we first arrived at College Park Hyundai and Ralf did a great job at letting us know We had a very good idea of what we were looking for in a car when we first arrived at College Park Hyundai and Ralf did a great job at letting us know all of our options as far as what we where looking at. The best way to describe how helpful he was, is to say that we ended up buying a Honda from a sister dealership through Ralf at College Park Hyundai because we where so comfortable working with him. More

Mr. Ralph Brown was an excellent salesman. A friend who worked for another dealership told me that car salesman will not give you time to think. And once you purchase a car, the salesman will A friend who worked for another dealership told me that car salesman will not give you time to think. And once you purchase a car, the salesman will act as if you are a total stranger to him. I always kept this notion in my mind. I should say that Mr. Ralph Brown who was the saleman of my new car and his supervisor (Mr. Sudip Gupta) do not fit this description. They want you to come back to their store. I have bought four new cars including the latest one (Elantra on June 26, 2014) from this dealership. I do this because of the long-term relationship that the staff in this dealership maintain with their customers. More

A refreshing experience Several weeks ago my husband and I began looking for a new car. After our experience with salesmen frankly I would have rather have had a root canal Several weeks ago my husband and I began looking for a new car. After our experience with salesmen frankly I would have rather have had a root canal than have to deal with another salesperson and be put through the dance macabre they all seem to follow. Then we met Ralph Brown at College Park Honda. Ralph was professional, respected our boundaries and presented us with an honest, upfront offer which we accepted. I would highly recommend him as someone you can trust to treat you honestly and fairly. If you have had enough of the other stuff, give him a try!!! More

Excellent sales experience David Lee was friendly, informative and listened to what I was truly interested in. His thoughtful questions focused on why I was interested in a new David Lee was friendly, informative and listened to what I was truly interested in. His thoughtful questions focused on why I was interested in a new car and what I was looking for. He focused on my wants and not what was on the lot taking the extra time to put me into what would make me truly happy. Once we found the car I was looking for discussing the price was a much more pleasant experience than what I was expecting. There was none of the moving you into the sales room to be worked over in a high pressure environment. David was much more relaxed than other sales personnel in the local area. I have been to other dealers over the past week but this was the salesman that I decided to buy a car from and will recommend him to my friends. More

Awesome experience If you're in the market to buy a Hyundai- visit College Park Hyundai and ask for David Lee. He's very professional and know the cars. He doesn't forc If you're in the market to buy a Hyundai- visit College Park Hyundai and ask for David Lee. He's very professional and know the cars. He doesn't force you to buy a vehicle you're not interested in. Before you leave the lot with your new car, he makes sure you're satisfied with the deal and your new investment. I bought the 2015 Genesis and will buy a newer Genesis in the future! Preferably the 2019 R-Spec version. More

Enjoyed buying another Hyundai I visited another Hyundai dealership before visiting College Park Hyundai. Ralph Brown was an excellent salesman and gave me a several reason to by f I visited another Hyundai dealership before visiting College Park Hyundai. Ralph Brown was an excellent salesman and gave me a several reason to by from them. Glenn G. Washington DC More

Deal Not Honored Showed up at the Dealership for my schedule 12 Noon appointment on 6/7/2014 to purchase a new 2014 Geneis Coupe Ultimate and was told that they could Showed up at the Dealership for my schedule 12 Noon appointment on 6/7/2014 to purchase a new 2014 Geneis Coupe Ultimate and was told that they could not honor the price we all agreed to. This is just another example of underhanded sales technics that car dealerships use frequently. Needless to say I reported this issue to Hyundai Corporate Customer Service and filed a BBB complaint. As of 6/26/2014 the College Park Hyundai ownership has not made any offer to compensate or apologize for their unacceptable conduct. The salesperson I dealt with at College Park Hyundai was not honest. On my first attempt to purchase this car from College Park Hyundai the salesperson clearly stated that he could beat any other offer by at least $1000.00. This was not the case....in fact both the salesperson and the sales manager tried to sell me this car at a price that wasn't even close to other offers that I had received from other Hyundai Dealerships. I did inform two of the College Park Hyundai sales managers that expected a formal apology from the dealership owner and $50 to cover my gas expenses from driving to their dealership twice. More