College Park Hyundai- Se Hablo Espanol

HORRIBLE SERVICE! I have been a customer of theirs only for service when I decided to buy a 2011 Genesis off lease. The first experience was to replace the battery - o I have been a customer of theirs only for service when I decided to buy a 2011 Genesis off lease. The first experience was to replace the battery - on a car with just over 18000 miles - at around $285 - so since I was paying them, they were very nice. Then the navigation system went. It was back three times for that - and two times they ordered a replacement and the replacements did not work. After waiting over three weeks to hear back from them, I called back several times - and repeatedly would be transferred to William or James - and numerous times they conveniently hung up on me. Finally today they told me the part was not under the 5 year bumper to bumper warranty - and therefore they could refer me to a repair facility. So - the organization has little to NO communication skills with their customers - and they apparently lie about what it is they will and will not do. (When the first unit failed, they said they would schedule me for another appointment when the replacement came in and would provide me with a loaner. - well needless to say they denied this when I took it back the second time.) I requested at least a half dozen times to talk with the service manager who seems to never be there --- and never returns messages left. There also appears to be a vacant general manager position there as I requested to talk with him at least the same amount of times and to no avail - never there. BEWARE - BEWARE OF THIS DEALER AND IT MAY BE THAT YOU NEED TO BEWARE OF THIS CAR COMPANY - AS THEY ARE NOT STANDING BEHIND THEIR WARRATY CLAIMS!!!!!!! More

Helpful and informative We had a very good idea of what we were looking for in a car when we first arrived at College Park Hyundai and Ralf did a great job at letting us know We had a very good idea of what we were looking for in a car when we first arrived at College Park Hyundai and Ralf did a great job at letting us know all of our options as far as what we where looking at. The best way to describe how helpful he was, is to say that we ended up buying a Honda from a sister dealership through Ralf at College Park Hyundai because we where so comfortable working with him. More

Mr. Ralph Brown was an excellent salesman. A friend who worked for another dealership told me that car salesman will not give you time to think. And once you purchase a car, the salesman will A friend who worked for another dealership told me that car salesman will not give you time to think. And once you purchase a car, the salesman will act as if you are a total stranger to him. I always kept this notion in my mind. I should say that Mr. Ralph Brown who was the saleman of my new car and his supervisor (Mr. Sudip Gupta) do not fit this description. They want you to come back to their store. I have bought four new cars including the latest one (Elantra on June 26, 2014) from this dealership. I do this because of the long-term relationship that the staff in this dealership maintain with their customers. More

A refreshing experience Several weeks ago my husband and I began looking for a new car. After our experience with salesmen frankly I would have rather have had a root canal Several weeks ago my husband and I began looking for a new car. After our experience with salesmen frankly I would have rather have had a root canal than have to deal with another salesperson and be put through the dance macabre they all seem to follow. Then we met Ralph Brown at College Park Honda. Ralph was professional, respected our boundaries and presented us with an honest, upfront offer which we accepted. I would highly recommend him as someone you can trust to treat you honestly and fairly. If you have had enough of the other stuff, give him a try!!! More

Excellent sales experience David Lee was friendly, informative and listened to what I was truly interested in. His thoughtful questions focused on why I was interested in a new David Lee was friendly, informative and listened to what I was truly interested in. His thoughtful questions focused on why I was interested in a new car and what I was looking for. He focused on my wants and not what was on the lot taking the extra time to put me into what would make me truly happy. Once we found the car I was looking for discussing the price was a much more pleasant experience than what I was expecting. There was none of the moving you into the sales room to be worked over in a high pressure environment. David was much more relaxed than other sales personnel in the local area. I have been to other dealers over the past week but this was the salesman that I decided to buy a car from and will recommend him to my friends. More

Awesome experience If you're in the market to buy a Hyundai- visit College Park Hyundai and ask for David Lee. He's very professional and know the cars. He doesn't forc If you're in the market to buy a Hyundai- visit College Park Hyundai and ask for David Lee. He's very professional and know the cars. He doesn't force you to buy a vehicle you're not interested in. Before you leave the lot with your new car, he makes sure you're satisfied with the deal and your new investment. I bought the 2015 Genesis and will buy a newer Genesis in the future! Preferably the 2019 R-Spec version. More

Enjoyed buying another Hyundai I visited another Hyundai dealership before visiting College Park Hyundai. Ralph Brown was an excellent salesman and gave me a several reason to by f I visited another Hyundai dealership before visiting College Park Hyundai. Ralph Brown was an excellent salesman and gave me a several reason to by from them. Glenn G. Washington DC More

Deal Not Honored Showed up at the Dealership for my schedule 12 Noon appointment on 6/7/2014 to purchase a new 2014 Geneis Coupe Ultimate and was told that they could Showed up at the Dealership for my schedule 12 Noon appointment on 6/7/2014 to purchase a new 2014 Geneis Coupe Ultimate and was told that they could not honor the price we all agreed to. This is just another example of underhanded sales technics that car dealerships use frequently. Needless to say I reported this issue to Hyundai Corporate Customer Service and filed a BBB complaint. As of 6/26/2014 the College Park Hyundai ownership has not made any offer to compensate or apologize for their unacceptable conduct. The salesperson I dealt with at College Park Hyundai was not honest. On my first attempt to purchase this car from College Park Hyundai the salesperson clearly stated that he could beat any other offer by at least $1000.00. This was not the case....in fact both the salesperson and the sales manager tried to sell me this car at a price that wasn't even close to other offers that I had received from other Hyundai Dealerships. I did inform two of the College Park Hyundai sales managers that expected a formal apology from the dealership owner and $50 to cover my gas expenses from driving to their dealership twice. More

A good price without all the usual BS When we had two weeks left on my husband’s leased vehicle, we began aggressively searching for our next car. We started with the old school method of When we had two weeks left on my husband’s leased vehicle, we began aggressively searching for our next car. We started with the old school method of pounding the pavement from dealership to dealership test driving cars. I knew I wanted something comparable to what we had which was in the mid size class while my husband was more concerned with getting a decent price. After test driving and sitting down with many salesmen and their various car selling styles, we came home with headaches to regroup. We had decided on the Hyundai Sonata. Once we knew exactly what we wanted with trim level, options, and color, it was time to get a price we’d be happy with. We filled out forms online to get quotes from local dealerships and contacted a few on our own. I spent the next two days fielding calls and emails only to be told their price was the best price they could give us and when I compared it against the other offers, it really wasn’t by much, maybe $100 or so. I even had a sales manager call me where we did one of our test drives sell me on a lower price (probably hoping to get us in the door again to high pressure sell us) but later in the conversation, I discovered that he had taken off the options package to give me that price even though I had made it VERY clear what it was we were looking for. Then something surprising happened, after a couple of email exchanges about the car we wanted and the price point we were looking at that none of the other dealerships would come close to, I got a call from David Lee at the College Park Hyundai Dealership. In just under 10 minutes of talking to him on the phone, he gave me an offer even my husband had been convinced (based on what other dealerships told us) we would never get! I was almost in disbelief at how headache free that phone call was. David was attentive to our needs and gave me no BS on the phone. He was straight forward and gave me the sense that he wasn’t out to cheat us or play the usual bait and switch dealers games. Maybe if I was persistent enough with other dealerships and gone 5 rounds of haggling, I MAY have gotten close to the offer that David Lee gave us right away, but who really has time or energy for that? We weren’t looking for a sales guy to wear us down with their sales antics and for us to jump through hoops just to get a half way decent deal. We wanted the experience as painless as possible and not feel like we were told one thing but at the end were given something else. A lot of salesman will say they want to “earn our business” but in turn, they force us to have to work at getting a few hundred dollars off with lots of stress and haggling back and forth. I’m not sure how that’s earning our business when we have to do all this work. David Lee gave us the bottom line, out the door price we were looking for without any hassle or stress. I had my husband call him to confirm the price and he got the same sense about David Lee being an honest guy and what we got quoted on the phone was what we will get once we made the long trek down to College Park from Baltimore City during rush hour traffic. When we got to the dealership, David Lee already had the car we wanted parked out front ready for us to take it for a spin to make sure everything is to our liking. David Lee was friendly, likeable, and knowledgeable. He went over what we had discussed on the phone and got the paperwork rolling. Within 3 hours, we were done and out the door in our new car! I couldn’t believe it, I was thinking we’d be there at least 4 hours, I remember back in the day where buying a car means you’re in the dealership all day. Granted we did have our financing set up with our credit union but the rest of the process went so smoothly and everyone at the dealership was very nice. At the end, my husband looked at me and said, “THAT was pretty painless”, to which I replied, “I KNOW, it’s almost unbelievable, we can go to dinner earlier than I’d hoped with our new car!” My brother just started the car buying/browsing process, I’ve already told him about my experience with David Lee and the College Park Hyundai dealership. I highly recommend David Lee if you’re on the market for a Hyundai. The college park location wasn’t even one of the ones we had looked into initially since it’s not local to us but it was worth it to get a very decent price without haggling and wonderful customer service to boot. The car buying experience would be a lot more pleasurable if all salesmen would conduct themselves with such integrity and straight forwardness as David Lee had shown us. We felt David Lee really took care of us and did indeed “earn our business”. More

Thanks to David Lee and College Park Hyundai I’ve been involved with about ten new car purchases through the years and can say without qualification the best car salesman I’ve worked with has bee I’ve been involved with about ten new car purchases through the years and can say without qualification the best car salesman I’ve worked with has been College Park Hyundai’s David Lee. David worked for three weeks to locate the car I wanted at the price we agreed to up front. He went out of his way to locate the car at an out of state dealership and have it driven to College Park for me. Despite Hyundai cars being in high demand, he didn’t waiver on our agreed to price. David made the back end of our deal as helpful as everything beforehand by making sure I understood how to operate the key features of my new vehicle. He even took the time to make sure my Bluetooth phone was correctly paired up to the car. Thanks very much to David and his team at College Park Hyundai - they’ve gained a new loyal customer. More