College Park Hyundai- Se Hablo Espanol

Update - They made our car salesman paid for the maintenance out of pocket after a few communications. Updating this because I want to shoutout to Charles who does that for us. Adding one more star maintenance out of pocket after a few communications. Updating this because I want to shoutout to Charles who does that for us. Adding one more star now. ———————— Worst car dealership that straight up lie to our face and said if we sign the lease we will have 3 years of complimentary maintenance service. And now said we don’t have it because it’s not for car model 2019. But we signed the lease at 2020 and we were confused that day. The reason we are confused because we were just scheduling for a test drive that day and they pressured us, wouldn’t let us leave until we signed a lease with them. We tried to leave 3 times and they chased after us. And we were so exhausted and tired and signed a lease with them at 11:00pm that night. It was a horrific experience, I felt pressured to sign or we can’t go home. We are happy with our car in general until we need maintenance after 1.5 years. All after all, they are unethical, dishonest, and horrible car dealership. Don’t walk in or they won’t let you leave! More

My Fiancé brought her car here for recall last month. After the car was returned it was worse than when we took it in. There was nothing wrong with it before now, they did their thing and it was all wro After the car was returned it was worse than when we took it in. There was nothing wrong with it before now, they did their thing and it was all wrong. We complained and took it back. The technician name was Allen. Whenever we called for updates we kept getting the run around. Ohhh we will call you tomorrow or " we will call with an update later in the day". Well it has been more than a month now. There is no sign of the car or Allen. It's like Allen is now a ghost that never worked there. Everytime we wanna to speak to him he's never around. They won't repair the car and they haven't return the car either. So what exactly is going on? You ask to speak to the manager he's not in and when you call he doesn't pick up either. What kind of business are they running? This is disappointing, despicable, and downright illegal. Just got in contact with a lawyer. More

Took two weeks to get an appointment at 0830. Arrived at 0815. No place to park. Had to park in middle of lot with cars everywhere. Waited in side for help. When I did get waited on man checked my last name 0815. No place to park. Had to park in middle of lot with cars everywhere. Waited in side for help. When I did get waited on man checked my last name in his lap top and asked if I had been there before. This was my third visit and will be my last. Man said would be an hour and a half before car was even looked at. What good is making an appointment with these people? More

Had an appointment to purchase a car from this dealership. Truecar offer and price had already agreed upon. Internet sales manager (Ben) had set up a meeting with us. When we got to the dealers dealership. Truecar offer and price had already agreed upon. Internet sales manager (Ben) had set up a meeting with us. When we got to the dealership, he wasn't there. The associate that greeted us at the door seemed nice enough, but was very difficult to understand. When he went to check for us in the system, we weren't in the system and they were completely unaware of anything about us. After trying to overcome the language barrier, we just couldn't even communicate enough to get any reasonable response as to why Ben wasn't there or what they were even doing. We decided to leave at that point. Of course, then the "sales manager" ran out to our car to try and get us to come back in, but if you can't even honor an appointment or have the courtesy to explain why your employee isn't there, you can't be trusted to go through a car buying process. This dealership definitely had a bad vibe to it and likely need to update their staff with a round of customer service training. We drove 20 minutes away and bought the car at another dealership later in the day. More

Super friendly and helpful! Purchased a new car and everyone was great to work with, especially Nnadozie. They were knowledgeable about the car and very helpful and patient with questions and selectio everyone was great to work with, especially Nnadozie. They were knowledgeable about the car and very helpful and patient with questions and selection process. More

Steve, in the parts department, is fantastic! He's very knowledgeable, efficient and helpful. I was unsure of exactly what was needed, but Steve knew and ordered exactly what I needed. Superb service! knowledgeable, efficient and helpful. I was unsure of exactly what was needed, but Steve knew and ordered exactly what I needed. Superb service! More

Terrible experience! Went in for check up and oil change before long trip. Told Front brakes needed replacement. On trip vibrating ever time time I braked. Had to stop at shop on the road and have job redo before long trip. Told Front brakes needed replacement. On trip vibrating ever time time I braked. Had to stop at shop on the road and have job redone - cost me more! Told pads were new, rotors never machined as paid for! Very disappointed. Won’t be back!!! More

Greatest ever! My dealings with College Park Hyundai were superb. My selling agent was the most patient and dedicated person I have dealt with. His fine manierismo r My dealings with College Park Hyundai were superb. My selling agent was the most patient and dedicated person I have dealt with. His fine manierismo really impressed me! More